Kenya Institute for Public Policy Research and Analysis (KIPPRA) has contracted Millenium Management Consultants Limited to conduct Customer Satisfaction Survey which is aimed at establishing the customer satisfaction level and identify ways of improving service delivery. Please spare 10-15 Minutes of your time to complete this questionnaire. The information you provide will remain confidential and the results will be analysed and reported collectively. Your views and the views of other organizations are important in improving service delivery at the Institute. Please do not indicate your name.