KASNEB CUSTOMER SATISFACTION SURVEY 2024

1. Gender

2. Age

3. (a) Are you having any form of Disability?

3. (b) If your response is YES in 3(a) above, please indicate the form of disability e.g. physical, visual, hearing etc

4. Indicate highest education level attained *

(f ) If others Specify *

5. Indicate your category below *

(j) If others Specify *

6. What impresses you about kasneb services? (Tick all that apply) *

(g) If others Specify *

d) What advice would you give for kasneb to improve its certification process?

e) What advice would you give for kasneb to improve promotion of its qualifications?

f) What additional measures should kasneb take to improve on its syllabuses?

i) What measures should kasneb take to improve on its examination administration processes?

i) What recommendation would you give for kasneb to improve its service delivery level?

g) What additional measures should kasneb put in place to ensure complaints are handled effectively?

g) What measures should kasneb take to ensure effective communication with its customers and other stakeholders?

j) What advice would you offer for kasneb to improve accessibility to its stakeholders?

g) How would you advice kasneb to improve on its outsourced processes?

16. (b) What is the basis/reasons for your rating in 16(a) above?

17. What is your preferred mode of communication with kasneb? *

17. g) If Others(specify) *

18. How long have you interacted/engaged with kasneb?

19. To what extent have things changed within the last two years in terms of service delivery by Kasneb? *

20. Provide any suggestion(s) on how kasneb can improve on their service delivery to customers.

1. How did you get to know about kasneb? Please tick one or more: *

1. j) Others (specify) *

4. What can you say kasneb is known for?

5. What negative publicity have you heard about kasneb?

6. Provide suggestion(s) on how kasneb can improve on its image

MMCL