KENYA LAW CUSTOMER SATISFACTION SURVEY 2024

1. County and Country:

2. Gender

3. Age

4. (a) Are you a person living with disability?

4. (b) If YES in 4(a) above, please indicate the form of disability e.g. physical, visual, hearing etc

5. Indicate highest education level attained *

(f ) If others Specify *

6. Indicate your category below *

(o) If other stakeholders Specify *

7. How did you get to know about Kenya Law *

8. What impresses you about Kenya Law products and services? (Tick all that apply) *

(i) If others Specify *

9. How often do you access Kenya Law products/services *

10. Which Kenya Law product did you access? Tick below *

l) What advice would you recommend for Kenya Law to improve its products

h) What advice would you recommend for Kenya Law to improve its service delivery level?

g) What additional measures should Kenya Law put in place to ensure complaints are handled effectively?

e) What measures should Kenya Law take to ensure effective communication with its customers and other stakeholders?

i) What advice would you offer for Kenya Law to improve accessibility to its stakeholders?

h) How would you advice Kenya Law to improve on its procurement processes?

20. What is your preferred mode of communication with Kenya Law?

(g) If other (specify)

21. How long have you interacted/engaged with Kenya Law?

22. Since you started interacting with Kenya Law, to what extent have things changed within the last two years in terms of service delivery?

23. Provide any suggestion(s) that can be used to advice Kenya Law to improve on overall service delivery to its stakeholders.

24. Kindly indicate any measures that can be put in place to improve access to information at Kenya Law

25. Kindly indicate if there is any information on Kenya Law services you may have tried to access but could not?

26. What can you say Kenya Law is known for?

Name *

First

Last

MMCL