MUST : Registrar Academics and Student Affairs Satisfaction Survey

Introduction

Meru University of Science and Technology (MUST) is committed to providing high-quality education, fostering impactful research, and maintaining excellent relations with our suppliers and host community. These surveys measure customer satisfaction, identify service delivery gaps, and drive institutional continuous improvement in line with ISO 9001:2015 and ISO 21001:2018 standards. Your responses will be treated with absolute confidentiality.

PART A: GENERAL & DEMOGRAPHIC INFORMATION

Course / Program of Study *

Year of Study (e.g., Y1, Y2) *

Gender *MaleFemale

Academic Level *PostgraduateUndergraduateDiplomaCertificate

Mode of Study *Government-Sponsored (KUCCPS)Self-Sponsored (SSP)

Residency *On-Campus ResidentOff-Campus Commuter / Non-Resident

PART B: SATISFACTION RATINGS

Rate your satisfaction by selecting the appropriate option based on the 5-Point Likert Scale: 1 = Very Dissatisfied (VD) | 2 = Dissatisfied (D) | 3 = Neutral (N) | 4 = Satisfied (S) | 5 = Very Satisfied (VS)

Cluster 1: Academics, Curriculum & Quality of Instruction

1. The curriculum is comprehensive, relevant, and up-to-date with current industry needs. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. Lecturers attend classes on time and effectively deliver the course content. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. The learning materials, notes, and references provided are adequate and accessible. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

4. The administration and execution of internal continuous assessments (CATs) and final examinations are fair and transparent. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

5. Academic advising, mentoring, and support from lecturers are readily available. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

Cluster 2: Institutional Infrastructure, Support Services & ICT

1. Lecture rooms, halls, and theaters are well-ventilated, spacious, and comfortably furnished. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. The University Library has sufficient books, e-resources, and a quiet environment for study. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. The campus Wi-Fi network and computer laboratories are reliable and meet your academic needs. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

4. Science, engineering, and specialized technical laboratories are equipped with modern apparatus. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

5. The student portal and online learning systems (LMS) are efficient, secure, and user-friendly. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

Cluster 3: Administrative, Financial & Registrar Services

1. The Finance and Student Accounts desk resolves fee statements and payment issues promptly. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. The Registrar's Office provides efficient registration, credit transfers, and academic document issuance. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. University customer care and front-office staff are courteous and helpful. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

4. Inquiries and complaints submitted to university offices are addressed within acceptable timelines. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

5. Communication regarding university dates, notices, and schedule updates is clear and timely. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

Cluster 4: Campus Life, Accommodation & Student Welfare

1. The catering services and university cafeterias provide quality, hygienic, and affordable meals. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. On-campus student accommodation/hostels are clean, secure, and well-maintained. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. The University health clinic provides professional, confidential, and prompt medical care. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

4. Sports, co-curricular facilities, and student club platforms are active and well-supported. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

5. The Security Department ensures a safe environment across all university premises. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

PART C: OPEN-ENDED FEEDBACK & RECOMMENDATIONS

1. What do you appreciate most about the services offered by Meru University of Science and Technology? *

2. Please outline specific areas where the University needs to improve its services. *