EMPLOYEE SATISFACTION SURVEY

Introduction

This survey is designed to assess the level of employee satisfaction at MUST. The findings will form part of the institutional Performance Contracting (PC) reporting and will guide management in continuous organizational improvement. Your responses will be treated with the utmost confidentiality. Data will be aggregated for reporting purposes, and no individual responses will be singled out

PART A: GENERAL & DEMOGRAPHIC INFORMATION

1. Gender: *MaleFemalePrefer not to say

2. Staff Category: *Academic StaffAdministrative StaffTechnical / Support Staff

3. Division / Section: *Academic and Student Affairs (ASA)Administration, Finance and Planning (AFP)Vice Chancellor's Office / Autonomous Units

4. Length of Service at MUST: *Less than 2 years2 – 5 years6 – 10 yearsOver 10 years

5. Terms of Employment: *Permanent and PensionableContractPart-time / Casual

6. Work Environment, Tools, and Job Security

6.1. Work Environment & Infrastructure

1. My physical work environment (office space, lecture halls, labs) is comfortable and safe. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. I am provided with the necessary tools, equipment, and ICT infrastructure to do my job effectively. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. The university maintains high standards of cleanliness and hygiene across campus facilities. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

6.2. Job Satisfaction & Work-Life Balance

1. I find my day-to-day duties meaningful and aligned with my professional skills. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. My workload is reasonable and manageable within official working hours *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. The university structures support a healthy balance between my professional and personal life. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

7. Leadership, Governance, Training, and Career Growth

7.1 Leadership, Management & Governance

1. University management communicates institutional goals and policies clearly and effectively. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. Decisions made by my immediate supervisor/Head of Department are fair and transparent. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. Executive management demonstrates a commitment to the university’s core mission and vision. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

4. Change within the university is managed well and communicated in a timely manner. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

7.2 Performance Contracting & Evaluation

1. My individual performance targets are clearly linked to my department's Performance Contract. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. The Staff Performance Appraisal (SPAS) process is objective, fair, and transparent. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. I receive regular, constructive feedback on my performance from my supervisor. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

7.3 Training, Development & Career Progression

1. The university provides adequate opportunities for professional training and development. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. Criteria for promotions and career advancement are clear, equitable, and consistently applied. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. My supervisor encourages me to acquire new skills and grow professionally. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

8. Compensation, Welfare, Institutional Culture, and Feedback

8.1 Remuneration, Benefits & Staff Welfare

1. My financial compensation is competitive and commensurate with my responsibilities. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. The staff medical cover and other benefits provided meet my essential needs. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. The university welfare programs provide adequate support during personal or professional crises. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

8.2 Organizational Culture & Interpersonal Relations

1. There is a strong spirit of teamwork and cooperation within my department/section. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. The university promotes a culture of mutual respect, diversity, and non-discrimination. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. I am proud to tell others that I work for Meru University of Science and Technology. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

PART C: OPEN-ENDED FEEDBACK & RECOMMENDATIONS

9. What are the top two things you appreciate most about working at MUST? *

10. State two critical areas where you feel university management needs to make immediate improvements to boost staff morale *