KASNEB BRAND PERCEPTION SURVEY

Thank you for completing section one of the KASNEB Customer Satisfaction Survey survey! Kindly fill the form below in order to provide the rest of the details

Step 1 of 2

Others (specify)

2. Please indicate the extent to which you agree with the following statements about kasneb, on a five point Likert scale (1-5).

A. Image/ Identity

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(1). I am aware of and can easily identify kasneb brand	(1). I am aware of and can easily identify kasneb brand (1). Strongly Disagree	(1). I am aware of and can easily identify kasneb brand (2). Disagree	(1). I am aware of and can easily identify kasneb brand (3). Neutral	(1). I am aware of and can easily identify kasneb brand (4). Agree	(1). I am aware of and can easily identify kasneb brand (5). Strongly Agree
(2). I am proud to be associated with kasneb	(2). I am proud to be associated with kasneb (1). Strongly Disagree	(2). I am proud to be associated with kasneb (2). Disagree	(2). I am proud to be associated with kasneb (3). Neutral	(2). I am proud to be associated with kasneb (4). Agree	(2). I am proud to be associated with kasneb (5). Strongly Agree
(3). I am aware of kasneb products	(3). I am aware of kasneb products (1). Strongly Disagree	(3). I am aware of kasneb products (2). Disagree	(3). I am aware of kasneb products (3). Neutral	(3). I am aware of kasneb products (4). Agree	(3). I am aware of kasneb products (5). Strongly Agree

B. Customer care

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(1). kasneb staff responds to my concerns adequately	(1). kasneb staff responds to my concerns adequately (1). Strongly Disagree	(1). kasneb staff responds to my concerns adequately (2). Disagree	(1). kasneb staff responds to my concerns adequately (3). Neutral	(1). kasneb staff responds to my concerns adequately (4). Agree	(1). kasneb staff responds to my concerns adequately (5). Strongly Agree
(2). There is professionalism in the services rendered at kasneb	(2). There is professionalism in the services rendered at kasneb (1). Strongly Disagree	(2). There is professionalism in the services rendered at kasneb (2). Disagree	(2). There is professionalism in the services rendered at kasneb (3). Neutral	(2). There is professionalism in the services rendered at kasneb (4). Agree	(2). There is professionalism in the services rendered at kasneb (5). Strongly Agree
(3). kasneb understands its customer needs	(3). kasneb understands its customer needs (1). Strongly Disagree	(3). kasneb understands its customer needs (2). Disagree	(3). kasneb understands its customer needs (3). Neutral	(3). kasneb understands its customer needs (4). Agree	(3). kasneb understands its customer needs (5). Strongly Agree
(4) kasneb treats customers with courtesy	(4) kasneb treats customers with courtesy (1). Strongly Disagree	(4) kasneb treats customers with courtesy (2). Disagree	(4) kasneb treats customers with courtesy (3). Neutral	(4) kasneb treats customers with courtesy (4). Agree	(4) kasneb treats customers with courtesy (5). Strongly Agree

C. Communication

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(1). I get relevant information updates from kasneb	(1). I get relevant information updates from kasneb (1). Strongly Disagree	(1). I get relevant information updates from kasneb (2). Disagree	(1). I get relevant information updates from kasneb (3). Neutral	(1). I get relevant information updates from kasneb (4). Agree	(1). I get relevant information updates from kasneb (5). Strongly Agree
(2).Reaching kasneb through telephone lines is easy	(2).Reaching kasneb through telephone lines is easy (1). Strongly Disagree	(2).Reaching kasneb through telephone lines is easy (2). Disagree	(2).Reaching kasneb through telephone lines is easy (3). Neutral	(2).Reaching kasneb through telephone lines is easy (4). Agree	(2).Reaching kasneb through telephone lines is easy (5). Strongly Agree
(3). kasneb responds promptly to email inquiries	(3). kasneb responds promptly to email inquiries (1). Strongly Disagree	(3). kasneb responds promptly to email inquiries (2). Disagree	(3). kasneb responds promptly to email inquiries (3). Neutral	(3). kasneb responds promptly to email inquiries (4). Agree	(3). kasneb responds promptly to email inquiries (5). Strongly Agree
(4). I can get sufficient information about kasneb from their website	(4). I can get sufficient information about kasneb from their website (1). Strongly Disagree	(4). I can get sufficient information about kasneb from their website (2). Disagree	(4). I can get sufficient information about kasneb from their website (3). Neutral	(4). I can get sufficient information about kasneb from their website (4). Agree	(4). I can get sufficient information about kasneb from their website (5). Strongly Agree
(5). kasneb management are easily accessible	(5). kasneb management are easily accessible (1). Strongly Disagree	(5). kasneb management are easily accessible (2). Disagree	(5). kasneb management are easily accessible (3). Neutral	(5). kasneb management are easily accessible (4). Agree	(5). kasneb management are easily accessible (5). Strongly Agree

D. Quality of Products/Services

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(1). kasneb products and services are informative and marketable	(1). kasneb products and services are informative and marketable (1). Strongly Disagree	(1). kasneb products and services are informative and marketable (2). Disagree	(1). kasneb products and services are informative and marketable (3). Neutral	(1). kasneb products and services are informative and marketable (4). Agree	(1). kasneb products and services are informative and marketable (5). Strongly Agree
(2). kasneb products and services are of high quality and invaluable	(2). kasneb products and services are of high quality and invaluable (1). Strongly Disagree	(2). kasneb products and services are of high quality and invaluable (2). Disagree	(2). kasneb products and services are of high quality and invaluable (3). Neutral	(2). kasneb products and services are of high quality and invaluable (4). Agree	(2). kasneb products and services are of high quality and invaluable (5). Strongly Agree
(3). kasneb products and services are reliable	(3). kasneb products and services are reliable (1). Strongly Disagree	(3). kasneb products and services are reliable (2). Disagree	(3). kasneb products and services are reliable (3). Neutral	(3). kasneb products and services are reliable (4). Agree	(3). kasneb products and services are reliable (5). Strongly Agree
(4). kasneb products and services meets my needs as a stakeholder	(4). kasneb products and services meets my needs as a stakeholder (1). Strongly Disagree	(4). kasneb products and services meets my needs as a stakeholder (2). Disagree	(4). kasneb products and services meets my needs as a stakeholder (3). Neutral	(4). kasneb products and services meets my needs as a stakeholder (4). Agree	(4). kasneb products and services meets my needs as a stakeholder (5). Strongly Agree

3. Please indicate your level of awareness based on kasneb Mandate.

Awareness of kasneb mandate

	Aware	Not Aware
(a) kasneb develops syllabuses,.	(a) kasneb develops syllabuses,. Aware	(a) kasneb develops syllabuses,. Not Aware
(b). Conducts examinations and certification of candidates	(b). Conducts examinations and certification of candidates Aware	(b). Conducts examinations and certification of candidates Not Aware
(c). The accreditation of relevant training institutions	(c). The accreditation of relevant training institutions Aware	(c). The accreditation of relevant training institutions Not Aware
(d). Promotes its qualifications nationally, regionally and internationally	(d). Promotes its qualifications nationally, regionally and internationally Aware	(d). Promotes its qualifications nationally, regionally and internationally Not Aware

KASNEB BRAND PERCEPTION SURVEY

2. Please indicate the extent to which you agree with the following statements about kasneb, on a five point Likert scale (1-5).

3. Please indicate your level of awareness based on kasneb Mandate.

Mission

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