HomeKENAS Market Research Survey 2024 – Accredited CABs Questionnaire

KENAS Market Research Survey 2024 – Accredited CABs Questionnaire

Introduction

Kenya Accreditation Service (KENAS) has contracted Millenium Management Consultants Limited to carry out a Market Research on Accreditation of conformity assessment bodies. Accreditation of conformity assessment bodies enhances confidence in their competence and impartiality. The findings of this research will provide valuable insights into the current market landscape, emerging trends, challenges, and opportunities in accreditation. We are therefore requesting you to fill all sections of this questionnaire and return it to MMCAFRICA Officer who will be available for any assistance. Do not indicate your name.
1 -1011-5051-200201-500501-100> 1000
a) Entry-Level / Junior Staff
b) Mid-Level / Skilled Staff
c) Senior-Level / Expert Staff
d) Leadership / Executive Band

Please indicate the extent to which you agree with the following statements about KENAS on a fivepoint Likert scale (1-5). (1-strongly disagree, 2-Disagree, 3-Neutral, 4-Agree and 5-strongly agree)

StronglyDisagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a. KENAS's new accreditation schemes are not at all relevant or useful to our organization.
b. KENAS's new accreditation schemes are only slightly relevant or somewhat irrelevant to our organization.
c. No strong opinion; the new schemes may be somewhat relevant but not particularly impactful or irrelevant.
d. KENAS’s new accreditation schemes are generally relevant and beneficial to our organization.
e. KENAS’s new accreditation schemes are highly relevant and valuable to our organization, meeting or exceeding our needs.
f. KENAS's new accreditation schemes are not at all relevant or useful to our organization.
StronglyDisagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a. There are several essential accreditation schemes missing from KENAS’s offerings.
b. There are some additional schemes that would be beneficial if KENAS provided them.
c. The current KENAS offerings are adequate, but additional schemes could be considered.
d. Additional schemes are not particularly needed at this time.
e. KENAS already provides all essential accreditation schemes for our institution’s needs.
StronglyDisagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) Accreditation was not pursued to gain a competitive advantage; it had little to no impact on competitiveness.
b) Accreditation was sought with minimal focus on competitive advantage; it has had limited impact.
c) Accreditation may provide some competitive advantage, but it was not a primary motivating factor
d) Accreditation was pursued with competitive advantage in mind, and it has contributed to improving it.
e) Accreditation was pursued primarily to gain a competitive advantage, which has been significantly beneficial.
StronglyDisagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) Cost of accreditation services
b) Reputation and credibility of KENAS
c) Quality and reliability of accreditation standards
d) Experience and exposure of assessors
e) Efficiency and timeliness in service delivery
StronglyDisagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) Our organization has identified additional services that require accreditation.
b) We have plans to seek accreditation for multiple laboratories within our organization.
c) I believe that accrediting additional services would enhance our overall service quality
d) There is a demand from our clients for accredited services beyond what we currently offer
e) We are actively pursuing accreditation for new services or areas to meet industry standards.
f) Accreditation for additional services would provide a competitive advantage in our market.
g) List any additional services you may require:
StronglyDisagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) Customers are more likely to choose accredited Conformity Assessment Bodies over non-accredited ones.
b) I have observed a trend where customers request for services specifically from accredited Conformity Assessments Bodies
c) Accreditation status positively influences customer trust and confidence in Conformity Assessment Bodies.
d) Customers believe that accredited Conformity Assessment Bodies provide higher quality services.
e) I have received feedback from customers indicating a preference for accredited Conformity Assessment Bodies.
f) The market demand for services from accredited Conformity Assessment Bodies is increasing compared to non-accredited ones
StronglyDisagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) We face significant challenges accessing KENAS accreditation services.
b) We encounter some challenges in accessing these services.
c) Access to KENAS accreditation services is neither particularly challenging nor easy
d) We do not face major challenges in accessing these services
e) Accessing KENAS accreditation services is straightforward and without challenges.
StronglyDisagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) Implementing a robust quality management system (QMS) software would improve my organization’s compliance with accreditation standards.
b) Adopting automated data collection and reporting tools would enhance the accuracy and reliability of our compliance documentation.
c) Utilizing online training platforms for staff would ensure better understanding and adherence to accreditation requirements
d) Incorporating advanced analytics and reporting tools would facilitate more effective monitoring of compliance metrics.
e) Implementing electronic document management systems would streamline the accreditation documentation process
f) Investing in compliance management software would enable my organization to proactively address accreditation requirements.

SECTION B: Please indicate the extent to which you agree with the following statements about KENAS on a fivepoint Likert scale (1-5). (1-strongly disagree, 2-Disagree, 3-Neutral, 4-Aagree and 5-strongly agree)

StronglyDisagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) KENAS accreditation has greatly improved our organization’s operations and credibility.
b) KENAS accreditation has had a positive impact on our organization.
c) KENAS accreditation has neither significantly impacted nor hindered our organization.
d) KENAS accreditation has had little impact on our organization.
e) KENAS accreditation has not impacted our organization’s operations or credibility

3. What specific areas of business improvement should KENAS, as an accreditation body, consider to enhance its services

StronglyDisagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) KENAS should improve its customer support and responsiveness to client inquiries and concerns
b) Improving customer support and responsiveness would enhance KENAS’s services.
c) No significant improvement is needed in customer support and responsiveness.
d) KENAS already provides adequate customer support and responsiveness.
e) There is no need for KENAS to improve its customer support or responsiveness.
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) KENAS should improve the clarity and transparency of its accreditation process.
b) A clearer and more transparent accreditation process would benefit KENAS’s clients.
c) The current process is sufficiently clear and transparent.
d) KENAS’s accreditation process is already transparent and clear.
e) There is no need for KENAS to improve the clarity or transparency of its accreditation process.
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) KENAS should reduce the time it takes to complete the accreditation process.
b) Reducing the time taken for accreditation would improve the overall service.
c) The current timeliness of KENAS’s services is acceptable.
d) KENAS’s accreditation services are timely and efficient.
e) There is no need for KENAS to improve the timeliness of its services
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) KENAS should expand its accreditation services to cover more sectors and industries.KENAS should expand its accreditation services to cover more sectors and industries.
b) Expanding the scope of accreditation would be beneficial
c) The current coverage of sectors by KENAS is sufficient
d) There is no need for KENAS to expand accreditation services to more sectors.
e) KENAS should focus on improving existing accreditation services rather than expanding coverage.
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) KENAS should offer more training and capacity-building programs to help clients better understand accreditation requirements.
b) Increased training programs would help improve clients' understanding of the accreditation process.
c) The current training and capacity-building programs are sufficient
d) KENAS should not focus more on training and capacity building.
e) There is no need for KENAS to provide additional training or capacity-building programs

4. How has KENAS accreditation impacted your organization across various operational and customer-focused areas

Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) KENAS accreditation has significantly improved our operational efficiency.
b) KENAS accreditation has had a positive impact on our operational efficiency
c) KENAS accreditation has had no noticeable impact on our operational efficiency.
d) KENAS accreditation has not improved our operational efficiency
e) KENAS accreditation has had a negative impact on our operational efficiency
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) KENAS accreditation has greatly enhanced customer trust and confidence in our organization
b) KENAS accreditation has positively affected customer trust and confidence.
c) KENAS accreditation has had no impact on customer trust and confidence
d) KENAS accreditation has not had a noticeable effect on customer trust and confidence
e) KENAS accreditation has decreased customer trust and confidence in our organization.
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) KENAS accreditation has significantly increased our competitiveness in the market.
b) KENAS accreditation has improved our position in the market
c) KENAS accreditation has had no effect on our market competitiveness
d) KENAS accreditation has not affected our competitiveness in the market
e) KENAS accreditation has decreased our competitiveness in the market
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) KENAS accreditation has greatly strengthened our internal quality assurance processes.
b) KENAS accreditation has had a positive effect on our quality assurance processes
c) KENAS accreditation has not impacted our internal quality assurance processes
d) KENAS accreditation has not improved our internal quality assurance processes
e) KENAS accreditation has weakened our internal quality assurance processes
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) KENAS accreditation has significantly improved customer satisfaction with our services.
b) KENAS accreditation has positively impacted customer satisfaction
c) KENAS accreditation has not affected customer satisfaction
d) KENAS accreditation has not improved customer satisfaction
e) KENAS accreditation has negatively affected customer satisfaction

5. What challenges does your organization face in terms of compliance, costs, or resource demands associated with KENAS accreditation?

Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) We face significant challenges in meeting compliance requirements for KENAS accreditation.
b) There are some challenges in meeting the compliance requirements for KENAS accreditation.
c) Compliance with KENAS accreditation requirements is neither particularly challenging nor easy.
d) Compliance with KENAS accreditation is not a major challenge for our organization
e) We do not face any challenges in meeting the compliance requirements for KENAS accreditation
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) The costs associated with KENAS accreditation are a significant challenge for our organization.
b) The costs of KENAS accreditation are somewhat challenging but manageable
c) The cost of KENAS accreditation is neither a significant challenge nor an easy aspect to manage.
d) The costs associated with KENAS accreditation are not a significant issue for our organization
e) The costs of KENAS accreditation are not a challenge at all
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) The resource demands (time, personnel, etc.) for KENAS accreditation are very challenging for our organization.
b) We face some challenges in terms of the resource demands for KENAS accreditation.
c) The resource demands for KENAS accreditation are manageable.
d) Resource demands for KENAS accreditation are not a significant challenge for our organization.
e) We do not face challenges in terms of resource demands for KENAS accreditation

6. How do evolving priorities in accreditation and advancements in technology impact your organization’s approach to KENAS accreditation

Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) Evolving accreditation priorities significantly impact our organization’s approach to KENAS accreditation
b) Changes in accreditation priorities have a noticeable impact on our approach to KENAS accreditation.
c) Evolving accreditation priorities have neither a strong impact nor a minimal effect on our approach
d) Evolving accreditation priorities have little to no impact on our approach to KENAS accreditation
e) Changes in accreditation priorities do not affect our organization’s approach to KENAS accreditation.
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) Advancements in technology significantly improve our ability to meet KENAS accreditation requirements.
b) Technological advancements have a positive impact on our ability to meet KENAS accreditation requirements
c) Technological advancements have had no noticeable impact on meeting KENAS accreditation requirements.
d)Advancements in technology have had little impact on our ability to meet KENAS accreditation requirements.
e) Technological advancements have hindered our ability to meet KENAS accreditation requirements.
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) We actively adapt to evolving accreditation standards to ensure ongoing compliance with KENAS requirements.
b) We adjust as needed to adapt to new accreditation standards
c) We do not find the need to frequently adjust to evolving accreditation standards
d) We rarely adjust our processes to align with new accreditation standards.
e) We do not adjust to evolving accreditation standards at all
StronglyDisagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) We fully integrate advanced technology into our processes to support KENAS accreditation
b) We integrate some technology into our processes to enhance KENAS accreditation.
c) Technology integration in our processes for KENAS accreditation is minimal
d) We do not use technology in our processes for KENAS accreditation
e) Our processes for KENAS accreditation are entirely disconnected from technological advancements

7. What adaptation measures is your organization taking to prepare for anticipated trends in accreditation

Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) Our organization actively plans and prepares for anticipated accreditation trends well in advance.
b) We take proactive steps to prepare for expected accreditation trends
c) We neither take strong proactive steps nor avoid preparing for accreditation trends.
d) We are reactive rather than proactive when it comes to preparing for accreditation trends
e)Our organization does not prepare for anticipated accreditation trends
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) We invest significantly in training and capacity-building to keep up with anticipated accreditation trends.
b) We invest in training to some extent to address upcoming accreditation trends
c) We neither heavily invest in training nor neglect it for upcoming accreditation trends.
d) We rarely invest in training related to anticipated accreditation trends
e) We do not invest in training or capacity-building for accreditation trends
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) Our organization is adopting advanced technology to meet anticipated accreditation requirements.
b) We are adopting some technology to prepare for future accreditation changes.
c) We neither heavily invest in training nor neglect it for upcoming accreditation trends.
d) We are not actively adopting technology to address anticipated accreditation trends
e) We are not planning to adopt any technology to address future accreditation trends.
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) Our organization frequently engages with KENAS to stay informed about accreditation trends.
b) We occasionally engage with KENAS to get updates on upcoming accreditation trends
c) We do not engage frequently with KENAS for accreditation trend updates
d) We rarely engage with KENAS for updates on accreditation trends
e) We do not engage with KENAS to learn about accreditation trends
Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) We have developed flexible systems that can easily accommodate future accreditation changes.
b) Our systems can handle some accreditation changes with minimal adjustments.
c) Our systems are not overly flexible but can manage some accreditation changes.
d) Our systems are not particularly flexible to accommodate anticipated accreditation changes
e) Our systems are rigid and unable to accommodate future accreditation trends

8. What is the influence of accreditation bodies like KENAS on your organization's operations and reputation?

Strongly Disagree(1)Disagree(2)Neutral(3)Agree(4)Strongly Agree(5)
a) Accreditation bodies like KENAS have a significant positive influence on our operational processes.
b) Accreditation bodies like KENAS positively influence our operational processes.
c) Accreditation bodies like KENAS have no significant impact on our operational processes
d) Accreditation bodies like KENAS have a minimal effect on our operational processes
e) Accreditation bodies like KENAS negatively affect our operational processes.
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) Being accredited by KENAS has greatly enhanced our organization’s reputation
b) KENAS accreditation has positively contributed to our organization’s reputation
c) KENAS accreditation has not had any noticeable effect on our organization’s reputation
d) KENAS accreditation has not made any significant impact on our organization’s reputation
e) KENAS accreditation has negatively impacted our organization’s reputation.
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS accreditation has significantly improved customer perception of our products/services
b) KENAS accreditation has had a positive influence on how customers perceive our products/services.
c) KENAS accreditation has had no impact on customer perception.
d) KENAS accreditation has not positively influenced customer perception of our products/services.
e) KENAS accreditation has negatively affected customer perception of our products/services.
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS accreditation has significantly increased our competitiveness in the market
b) KENAS accreditation has contributed to improving our competitiveness in the market
c) KENAS accreditation has had no noticeable effect on our market competitiveness
d) KENAS accreditation has not helped improve our market competitiveness.
e) KENAS accreditation has reduced our competitiveness in the market
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS accreditation has greatly influenced our organization’s strategic direction and decisions.
b) KENAS accreditation has influenced our organization’s strategic decisions to some extent.
c) KENAS accreditation has had no influence on our organization’s strategic direction
d) KENAS accreditation has had little to no impact on our organization’s strategic direction
e) KENAS accreditation has negatively affected our strategic direction

9. What do you anticipate to be the future role of KENAS in training and capacity-building within your organization and industry

Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS will play a critical role in providing essential training resources for our organization
b) KENAS will provide valuable training resources to support our organization’s growth and compliance
c) KENAS may or may not play a significant role in providing training resources for our organization
d) KENAS is unlikely to be a major provider of training resources for our organization
e) KENAS will not provide any relevant training resources for our organization
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) AS will have a significant role in advancing capacitybuilding efforts across the industry.
b) KENAS will contribute to capacity-building across the industry to some extent
c) KENAS may have a limited role in industry-wide capacitybuilding
d) KENAS will have little to no impact on capacity-building across the industry
e)KENAS will not play a role in capacity-building within the industry
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS will offer specialized training programs that directly address our organization's needs
b) KENAS will likely offer specialized training that will be beneficial to our organization.
c) KENAS’s specialized training programs may or may not meet our organization’s needs
d) KENAS is unlikely to offer specialized training that meets our organization’s needs
e) KENAS will not offer any specialized training relevant to our organization
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS will play an essential role in supporting our continuous professional development (CPD).
b) KENAS will likely offer specialized training that will be beneficial to our organization.
c) KENAS’s role in CPD may be limited or inconsistent
d) KENAS will have little impact on our CPD efforts
e) KENAS will not contribute to our CPD needs.
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS will be a key provider of training on accreditation and compliance, supporting our ongoing needs
b) KENAS will provide helpful training on accreditation and compliance issues
c) KENAS’s support for training on accreditation and compliance will be useful but not essential
d) KENAS will not be a significant provider of training on accreditation and compliance
e) KENAS will not offer any relevant training on accreditation and compliance

10. How adaptable is your organization to evolving industry trends, and how might KENAS support this adaptability?

Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) Our organization is highly adaptable to evolving industry trends.
b) Our organization is moderately adaptable to industry trends
c) Our organization’s adaptability to industry trends is average.
d) Our organization is not particularly adaptable to industry trends
e) Our organization struggles to adapt to industry trends.
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) We rely on KENAS support to help us adapt to industry changes
b) KENAS support is somewhat helpful in adapting to industry changes
c) KENAS support may or may not be helpful for us in adapting to industry changes
d) KENAS support has minimal impact on our adaptation to industry changes.
e) KENAS support is unnecessary for our adaptation to industry changes
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS plays a critical role in fostering innovation to help us adapt to industry trends.
b) KENAS contributes to some innovation that supports our adaptability
c) KENAS’s role in fostering innovation is not crucial to our adaptability
d) KENAS does not significantly contribute to innovation that aids our adaptability
e) KENAS’s innovation support is irrelevant to our adaptability
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS accreditation is essential for our effective response to industry changes
b) KENAS accreditation is helpful in responding to industry changes
c) KENAS accreditation has an average effect on our ability to respond to industry changes
d) KENAS accreditation has minimal effect on our response to industry changes.
e) KENAS accreditation does not influence our response to industry changes

11. What are the key areas where KENAS could improve its services to better support your organization’s needs

Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS needs to improve significantly in communication and responsiveness.
b) Improvements in KENAS’s communication and responsiveness would be beneficial.
c) KENAS’s communication and responsiveness meet expectations
d) KENAS does not need much improvement in communication and responsiveness
e) KENAS’s communication and responsiveness are excellent
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS should enhance its training and resource support offerings.
b) Additional training and resources from KENAS would be valuable
c) Current training and resource support from KENAS is sufficient
d) KENAS does not need to add more training or resource support.
e) KENAS’s current training and resources are excellent
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS should significantly streamline its accreditation processes.
b) Improvements to the accreditation process would be helpful.
c) The current accreditation process is adequate
d) KENAS’s accreditation process is streamlined enough
e) The accreditation process is very efficient
Strongly Disagree(1)Disagree (2)Neutral (3)Agree (4)Strongly Agree (5)
a) KENAS should engage more in industry-specific knowledge and trends
b) Increased engagement with industry trends would be helpful
c) KENAS’s engagement with industry knowledge and trends is sufficient
d) KENAS already engages enough with industry trends.
e) KENAS is highly knowledgeable and up-to-date on industry trends

THANK YOU FOR TAKING TIME TO FILL IN THIS QUESTIONNAIRE👍

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