KENAS MARKET RESEARCH SURVEY 2024 - Other CABs & Stakeholders Questionnaire

Introduction

Kenya Accreditation Service (KENAS) has contracted Millenium Management Consultants Limited to carry out a Market Research on Accreditation of conformity assessment bodies. Accreditation of conformity assessment bodies enhances confidence in their competence and impartiality. The findings of this research will provide valuable insights into the current market landscape, emerging trends, challenges, and opportunities in accreditation. We are therefore requesting you to fill all sections of this questionnaire and return it to MMCAFRICA Officer who will be available for any assistance. Do not indicate your name.

SECTION A: BASIC INFORMATION

3. What is your role within your organization? *

(a) CEO
(b) Manager/Director
(c) Quality Assurance/Quality Control/Management representative
(d) Compliance officer/Regulatory Affairs
(e) Operations
(f) Other (please specify): (copy)

5. Where is your organization headquartered? *

(a) Local (Kenya)
(b) East Africa
(c) Other parts of Africa (please specify)
(d) Other parts of the world (please specify)

6. Indicate the regions where your organization operates? (Select all that apply) *

(a) Local (Kenya)
(b) East Africa
(c) Other parts of Africa (please specify)
(d) Other parts of the world (please specify)

8. If you are a Conformity Assessment Body, why is your organization not accredited? *

9. If you are a Conformity Assessment Body and already accredited, what criteria did you use in deciding the Accreditation Body? *

(a) Complexity of the Accreditation process
(b) Cost
(c) Follow-up by the Accreditation Body
(d) Awareness of existing Accreditation Bodies
(e) Turnaround time
(f) Other (please specify)

10. Are you aware of KENAS services such as assessing and accreditation of CABs, testing and calibration of laboratories, inspection and certification of CABs.? *

a) Yes
b) No

SECTION B: Please indicate the extent to which you agree with the following statements about KENAS on a five-point Likert scale (1-5). (1-strongly disagree, 2-Disagree, 3-Neutral, 4-Aagree and 5-strongly agree).

1. Factor that may have influenced a decision not to pursue accreditation *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Our organization has previously considered accreditation but did not proceed due to cost concerns.	a) Our organization has previously considered accreditation but did not proceed due to cost concerns. Strongly Disagree(1)	a) Our organization has previously considered accreditation but did not proceed due to cost concerns. Disagree(2)	a) Our organization has previously considered accreditation but did not proceed due to cost concerns. Neutral(3)	a) Our organization has previously considered accreditation but did not proceed due to cost concerns. Agree(4)	a) Our organization has previously considered accreditation but did not proceed due to cost concerns. Strongly Agree(5)
b) The perceived complexity of the accreditation process influenced our decision not to pursue accreditation.	b) The perceived complexity of the accreditation process influenced our decision not to pursue accreditation. Strongly Disagree(1)	b) The perceived complexity of the accreditation process influenced our decision not to pursue accreditation. Disagree(2)	b) The perceived complexity of the accreditation process influenced our decision not to pursue accreditation. Neutral(3)	b) The perceived complexity of the accreditation process influenced our decision not to pursue accreditation. Agree(4)	b) The perceived complexity of the accreditation process influenced our decision not to pursue accreditation. Strongly Agree(5)
c) We felt that our organization’s current standards were sufficient, reducing the perceived need for formal accreditation.	c) We felt that our organization’s current standards were sufficient, reducing the perceived need for formal accreditation. Strongly Disagree(1)	c) We felt that our organization’s current standards were sufficient, reducing the perceived need for formal accreditation. Disagree(2)	c) We felt that our organization’s current standards were sufficient, reducing the perceived need for formal accreditation. Neutral(3)	c) We felt that our organization’s current standards were sufficient, reducing the perceived need for formal accreditation. Agree(4)	c) We felt that our organization’s current standards were sufficient, reducing the perceived need for formal accreditation. Strongly Agree(5)
d) Limited availability of resources (e.g., time, staff) was a factor in our decision not to pursue accreditation.	d) Limited availability of resources (e.g., time, staff) was a factor in our decision not to pursue accreditation. Strongly Disagree(1)	d) Limited availability of resources (e.g., time, staff) was a factor in our decision not to pursue accreditation. Disagree(2)	d) Limited availability of resources (e.g., time, staff) was a factor in our decision not to pursue accreditation. Neutral(3)	d) Limited availability of resources (e.g., time, staff) was a factor in our decision not to pursue accreditation. Agree(4)	d) Limited availability of resources (e.g., time, staff) was a factor in our decision not to pursue accreditation. Strongly Agree(5)
e) Uncertainty about the benefits of accreditation influenced our decision not to pursue it.	e) Uncertainty about the benefits of accreditation influenced our decision not to pursue it. Strongly Disagree(1)	e) Uncertainty about the benefits of accreditation influenced our decision not to pursue it. Disagree(2)	e) Uncertainty about the benefits of accreditation influenced our decision not to pursue it. Neutral(3)	e) Uncertainty about the benefits of accreditation influenced our decision not to pursue it. Agree(4)	e) Uncertainty about the benefits of accreditation influenced our decision not to pursue it. Strongly Agree(5)

2. Key challenges for CABs *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) CABs in our industry face significant challenges due to rapidly changing regulatory standards.	a) CABs in our industry face significant challenges due to rapidly changing regulatory standards. Strongly Disagree(1)	a) CABs in our industry face significant challenges due to rapidly changing regulatory standards. Disagree(2)	a) CABs in our industry face significant challenges due to rapidly changing regulatory standards. Neutral(3)	a) CABs in our industry face significant challenges due to rapidly changing regulatory standards. Agree(4)	a) CABs in our industry face significant challenges due to rapidly changing regulatory standards. Strongly Agree(5)
b) There is a shortage of skilled personnel to effectively support the demands of CABs in our industry	b) There is a shortage of skilled personnel to effectively support the demands of CABs in our industry Strongly Disagree(1)	b) There is a shortage of skilled personnel to effectively support the demands of CABs in our industry Disagree(2)	b) There is a shortage of skilled personnel to effectively support the demands of CABs in our industry Neutral(3)	b) There is a shortage of skilled personnel to effectively support the demands of CABs in our industry Agree(4)	b) There is a shortage of skilled personnel to effectively support the demands of CABs in our industry Strongly Agree(5)
c) The cost of maintaining accreditation is a major challenge for CABs in our industry	c) The cost of maintaining accreditation is a major challenge for CABs in our industry Strongly Disagree(1)	c) The cost of maintaining accreditation is a major challenge for CABs in our industry Disagree(2)	c) The cost of maintaining accreditation is a major challenge for CABs in our industry Neutral(3)	c) The cost of maintaining accreditation is a major challenge for CABs in our industry Agree(4)	c) The cost of maintaining accreditation is a major challenge for CABs in our industry Strongly Agree(5)
d) Limited access to advanced technology is a significant barrier for CABs in delivering high-quality assessments.	d) Limited access to advanced technology is a significant barrier for CABs in delivering high-quality assessments. Strongly Disagree(1)	d) Limited access to advanced technology is a significant barrier for CABs in delivering high-quality assessments. Disagree(2)	d) Limited access to advanced technology is a significant barrier for CABs in delivering high-quality assessments. Neutral(3)	d) Limited access to advanced technology is a significant barrier for CABs in delivering high-quality assessments. Agree(4)	d) Limited access to advanced technology is a significant barrier for CABs in delivering high-quality assessments. Strongly Agree(5)
e) CABs in our industry face challenges in managing compliance with both local and international accreditation requirements	e) CABs in our industry face challenges in managing compliance with both local and international accreditation requirements Strongly Disagree(1)	e) CABs in our industry face challenges in managing compliance with both local and international accreditation requirements Disagree(2)	e) CABs in our industry face challenges in managing compliance with both local and international accreditation requirements Neutral(3)	e) CABs in our industry face challenges in managing compliance with both local and international accreditation requirements Agree(4)	e) CABs in our industry face challenges in managing compliance with both local and international accreditation requirements Strongly Agree(5)

3. Factors influencing demand for accredited CABs *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) The demand for accredited CABs has increased as organizations seek higher standards of quality and consistency.	a) The demand for accredited CABs has increased as organizations seek higher standards of quality and consistency. Strongly Disagree(1)	a) The demand for accredited CABs has increased as organizations seek higher standards of quality and consistency. Disagree(2)	a) The demand for accredited CABs has increased as organizations seek higher standards of quality and consistency. Neutral(3)	a) The demand for accredited CABs has increased as organizations seek higher standards of quality and consistency. Agree(4)	a) The demand for accredited CABs has increased as organizations seek higher standards of quality and consistency. Strongly Agree(5)
b) Clients are increasingly prioritizing accredited CABs to ensure compliance with international standards.	b) Clients are increasingly prioritizing accredited CABs to ensure compliance with international standards. Strongly Disagree(1)	b) Clients are increasingly prioritizing accredited CABs to ensure compliance with international standards. Disagree(2)	b) Clients are increasingly prioritizing accredited CABs to ensure compliance with international standards. Neutral(3)	b) Clients are increasingly prioritizing accredited CABs to ensure compliance with international standards. Agree(4)	b) Clients are increasingly prioritizing accredited CABs to ensure compliance with international standards. Strongly Agree(5)
c) Industry regulations are driving a shift towards a preference for accredited CABs	c) Industry regulations are driving a shift towards a preference for accredited CABs Strongly Disagree(1)	c) Industry regulations are driving a shift towards a preference for accredited CABs Disagree(2)	c) Industry regulations are driving a shift towards a preference for accredited CABs Neutral(3)	c) Industry regulations are driving a shift towards a preference for accredited CABs Agree(4)	c) Industry regulations are driving a shift towards a preference for accredited CABs Strongly Agree(5)
d) There is a growing expectation for CABs to have accreditation due to rising competition and client demands.	d) There is a growing expectation for CABs to have accreditation due to rising competition and client demands. Strongly Disagree(1)	d) There is a growing expectation for CABs to have accreditation due to rising competition and client demands. Disagree(2)	d) There is a growing expectation for CABs to have accreditation due to rising competition and client demands. Neutral(3)	d) There is a growing expectation for CABs to have accreditation due to rising competition and client demands. Agree(4)	d) There is a growing expectation for CABs to have accreditation due to rising competition and client demands. Strongly Agree(5)
e) In recent years, there has been an increase in demand for CABs that hold multiple accreditations across different services	e) In recent years, there has been an increase in demand for CABs that hold multiple accreditations across different services Strongly Disagree(1)	e) In recent years, there has been an increase in demand for CABs that hold multiple accreditations across different services Disagree(2)	e) In recent years, there has been an increase in demand for CABs that hold multiple accreditations across different services Neutral(3)	e) In recent years, there has been an increase in demand for CABs that hold multiple accreditations across different services Agree(4)	e) In recent years, there has been an increase in demand for CABs that hold multiple accreditations across different services Strongly Agree(5)

4. Methods used our organization uses to assure quality and value of Products and Services *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Our organization maintains strict internal quality control standards to ensure service reliability and value.	a) Our organization maintains strict internal quality control standards to ensure service reliability and value. Strongly Disagree(1)	a) Our organization maintains strict internal quality control standards to ensure service reliability and value. Disagree(2)	a) Our organization maintains strict internal quality control standards to ensure service reliability and value. Neutral(3)	a) Our organization maintains strict internal quality control standards to ensure service reliability and value. Agree(4)	a) Our organization maintains strict internal quality control standards to ensure service reliability and value. Strongly Agree(5)
b) We implement customer feedback mechanisms to continuously improve the quality of our services	b) We implement customer feedback mechanisms to continuously improve the quality of our services Strongly Disagree(1)	b) We implement customer feedback mechanisms to continuously improve the quality of our services Disagree(2)	b) We implement customer feedback mechanisms to continuously improve the quality of our services Neutral(3)	b) We implement customer feedback mechanisms to continuously improve the quality of our services Agree(4)	b) We implement customer feedback mechanisms to continuously improve the quality of our services Strongly Agree(5)
c) Our organization regularly benchmarks its performance against industry standards to uphold service quality	c) Our organization regularly benchmarks its performance against industry standards to uphold service quality Strongly Disagree(1)	c) Our organization regularly benchmarks its performance against industry standards to uphold service quality Disagree(2)	c) Our organization regularly benchmarks its performance against industry standards to uphold service quality Neutral(3)	c) Our organization regularly benchmarks its performance against industry standards to uphold service quality Agree(4)	c) Our organization regularly benchmarks its performance against industry standards to uphold service quality Strongly Agree(5)
d) We provide detailed documentation and transparency in our processes to build trust with potential customers	d) We provide detailed documentation and transparency in our processes to build trust with potential customers Strongly Disagree(1)	d) We provide detailed documentation and transparency in our processes to build trust with potential customers Disagree(2)	d) We provide detailed documentation and transparency in our processes to build trust with potential customers Neutral(3)	d) We provide detailed documentation and transparency in our processes to build trust with potential customers Agree(4)	d) We provide detailed documentation and transparency in our processes to build trust with potential customers Strongly Agree(5)
e) Our organization emphasizes staff training and development to maintain high standards of service delivery.	e) Our organization emphasizes staff training and development to maintain high standards of service delivery. Strongly Disagree(1)	e) Our organization emphasizes staff training and development to maintain high standards of service delivery. Disagree(2)	e) Our organization emphasizes staff training and development to maintain high standards of service delivery. Neutral(3)	e) Our organization emphasizes staff training and development to maintain high standards of service delivery. Agree(4)	e) Our organization emphasizes staff training and development to maintain high standards of service delivery. Strongly Agree(5)
f) Our organization maintains strict internal quality control standards to ensure service reliability and value.	f) Our organization maintains strict internal quality control standards to ensure service reliability and value. Strongly Disagree(1)	f) Our organization maintains strict internal quality control standards to ensure service reliability and value. Disagree(2)	f) Our organization maintains strict internal quality control standards to ensure service reliability and value. Neutral(3)	f) Our organization maintains strict internal quality control standards to ensure service reliability and value. Agree(4)	f) Our organization maintains strict internal quality control standards to ensure service reliability and value. Strongly Agree(5)

5. Competitive strategies against other accredited CABs *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Our organization leverages innovative technologies to deliver services more efficiently than other CABs.	a) Our organization leverages innovative technologies to deliver services more efficiently than other CABs. Strongly Disagree(1)	a) Our organization leverages innovative technologies to deliver services more efficiently than other CABs. Disagree(2)	a) Our organization leverages innovative technologies to deliver services more efficiently than other CABs. Neutral(3)	a) Our organization leverages innovative technologies to deliver services more efficiently than other CABs. Agree(4)	a) Our organization leverages innovative technologies to deliver services more efficiently than other CABs. Strongly Agree(5)
b) We focus on providing personalized customer service to distinguish our services from other CABs.	b) We focus on providing personalized customer service to distinguish our services from other CABs. Strongly Disagree(1)	b) We focus on providing personalized customer service to distinguish our services from other CABs. Disagree(2)	b) We focus on providing personalized customer service to distinguish our services from other CABs. Neutral(3)	b) We focus on providing personalized customer service to distinguish our services from other CABs. Agree(4)	b) We focus on providing personalized customer service to distinguish our services from other CABs. Strongly Agree(5)
c) Our pricing strategy is designed to offer competitive value compared to other accredited CABs	c) Our pricing strategy is designed to offer competitive value compared to other accredited CABs Strongly Disagree(1)	c) Our pricing strategy is designed to offer competitive value compared to other accredited CABs Disagree(2)	c) Our pricing strategy is designed to offer competitive value compared to other accredited CABs Neutral(3)	c) Our pricing strategy is designed to offer competitive value compared to other accredited CABs Agree(4)	c) Our pricing strategy is designed to offer competitive value compared to other accredited CABs Strongly Agree(5)
d) We invest in continuous staff training to enhance expertise and improve service delivery quality over competitors	d) We invest in continuous staff training to enhance expertise and improve service delivery quality over competitors Strongly Disagree(1)	d) We invest in continuous staff training to enhance expertise and improve service delivery quality over competitors Disagree(2)	d) We invest in continuous staff training to enhance expertise and improve service delivery quality over competitors Neutral(3)	d) We invest in continuous staff training to enhance expertise and improve service delivery quality over competitors Agree(4)	d) We invest in continuous staff training to enhance expertise and improve service delivery quality over competitors Strongly Agree(5)
e) Our organization proactively adapts to changing industry standards to stay ahead of other CABs in the market	e) Our organization proactively adapts to changing industry standards to stay ahead of other CABs in the market Strongly Disagree(1)	e) Our organization proactively adapts to changing industry standards to stay ahead of other CABs in the market Disagree(2)	e) Our organization proactively adapts to changing industry standards to stay ahead of other CABs in the market Neutral(3)	e) Our organization proactively adapts to changing industry standards to stay ahead of other CABs in the market Agree(4)	e) Our organization proactively adapts to changing industry standards to stay ahead of other CABs in the market Strongly Agree(5)

6. Potential disadvantages due to lack of accreditation *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility.	a) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility. Strongly Disagree(1)	a) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility. Disagree(2)	a) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility. Neutral(3)	a) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility. Agree(4)	a) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility. Strongly Agree(5)
b) We face challenges in meeting certain industry requirements or standards without accreditation	b) We face challenges in meeting certain industry requirements or standards without accreditation Strongly Disagree(1)	b) We face challenges in meeting certain industry requirements or standards without accreditation Disagree(2)	b) We face challenges in meeting certain industry requirements or standards without accreditation Neutral(3)	b) We face challenges in meeting certain industry requirements or standards without accreditation Agree(4)	b) We face challenges in meeting certain industry requirements or standards without accreditation Strongly Agree(5)
c) Potential clients perceive our services as less reliable due to the lack of accreditation.	c) Potential clients perceive our services as less reliable due to the lack of accreditation. Strongly Disagree(1)	c) Potential clients perceive our services as less reliable due to the lack of accreditation. Disagree(2)	c) Potential clients perceive our services as less reliable due to the lack of accreditation. Neutral(3)	c) Potential clients perceive our services as less reliable due to the lack of accreditation. Agree(4)	c) Potential clients perceive our services as less reliable due to the lack of accreditation. Strongly Agree(5)
d) Our organization has limited access to certain markets or contracts that require accreditation	d) Our organization has limited access to certain markets or contracts that require accreditation Strongly Disagree(1)	d) Our organization has limited access to certain markets or contracts that require accreditation Disagree(2)	d) Our organization has limited access to certain markets or contracts that require accreditation Neutral(3)	d) Our organization has limited access to certain markets or contracts that require accreditation Agree(4)	d) Our organization has limited access to certain markets or contracts that require accreditation Strongly Agree(5)
e) Not being accredited makes it more difficult for our organization to attract large-scale or long-term contracts	e) Not being accredited makes it more difficult for our organization to attract large-scale or long-term contracts Strongly Disagree(1)	e) Not being accredited makes it more difficult for our organization to attract large-scale or long-term contracts Disagree(2)	e) Not being accredited makes it more difficult for our organization to attract large-scale or long-term contracts Neutral(3)	e) Not being accredited makes it more difficult for our organization to attract large-scale or long-term contracts Agree(4)	e) Not being accredited makes it more difficult for our organization to attract large-scale or long-term contracts Strongly Agree(5)
f) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility	f) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility Strongly Disagree(1)	f) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility Disagree(2)	f) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility Neutral(3)	f) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility Agree(4)	f) Our services are at a disadvantage when competing with accredited providers for customer trust and credibility Strongly Agree(5)

7. Potential competitive advantages to succeed *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a)Our organization’s flexibility in adapting to client needs is a key advantage in remaining non-accredited.	a)Our organization’s flexibility in adapting to client needs is a key advantage in remaining non-accredited. Strongly Disagree(1)	a)Our organization’s flexibility in adapting to client needs is a key advantage in remaining non-accredited. Disagree(2)	a)Our organization’s flexibility in adapting to client needs is a key advantage in remaining non-accredited. Neutral(3)	a)Our organization’s flexibility in adapting to client needs is a key advantage in remaining non-accredited. Agree(4)	a)Our organization’s flexibility in adapting to client needs is a key advantage in remaining non-accredited. Strongly Agree(5)
b) We maintain cost advantages over accredited competitors, which appeals to cost-sensitive clients	b) We maintain cost advantages over accredited competitors, which appeals to cost-sensitive clients Strongly Disagree(1)	b) We maintain cost advantages over accredited competitors, which appeals to cost-sensitive clients Disagree(2)	b) We maintain cost advantages over accredited competitors, which appeals to cost-sensitive clients Neutral(3)	b) We maintain cost advantages over accredited competitors, which appeals to cost-sensitive clients Agree(4)	b) We maintain cost advantages over accredited competitors, which appeals to cost-sensitive clients Strongly Agree(5)
c) Our specialized expertise allows us to compete effectively without the need for accreditation	c) Our specialized expertise allows us to compete effectively without the need for accreditation Strongly Disagree(1)	c) Our specialized expertise allows us to compete effectively without the need for accreditation Disagree(2)	c) Our specialized expertise allows us to compete effectively without the need for accreditation Neutral(3)	c) Our specialized expertise allows us to compete effectively without the need for accreditation Agree(4)	c) Our specialized expertise allows us to compete effectively without the need for accreditation Strongly Agree(5)
d) Being non-accredited enables us to operate with fewer regulatory constraints, increasing our operational efficiency	d) Being non-accredited enables us to operate with fewer regulatory constraints, increasing our operational efficiency Strongly Disagree(1)	d) Being non-accredited enables us to operate with fewer regulatory constraints, increasing our operational efficiency Disagree(2)	d) Being non-accredited enables us to operate with fewer regulatory constraints, increasing our operational efficiency Neutral(3)	d) Being non-accredited enables us to operate with fewer regulatory constraints, increasing our operational efficiency Agree(4)	d) Being non-accredited enables us to operate with fewer regulatory constraints, increasing our operational efficiency Strongly Agree(5)
e) Our organization’s reputation and established client relationships allow us to maintain market share without accreditation	e) Our organization’s reputation and established client relationships allow us to maintain market share without accreditation Strongly Disagree(1)	e) Our organization’s reputation and established client relationships allow us to maintain market share without accreditation Disagree(2)	e) Our organization’s reputation and established client relationships allow us to maintain market share without accreditation Neutral(3)	e) Our organization’s reputation and established client relationships allow us to maintain market share without accreditation Agree(4)	e) Our organization’s reputation and established client relationships allow us to maintain market share without accreditation Strongly Agree(5)

8. Methods of compliance in non-accredited institutions *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a)Our organization implements internal audits regularly to ensure compliance with industry standards.	a)Our organization implements internal audits regularly to ensure compliance with industry standards. Strongly Disagree(1)	a)Our organization implements internal audits regularly to ensure compliance with industry standards. Disagree(2)	a)Our organization implements internal audits regularly to ensure compliance with industry standards. Neutral(3)	a)Our organization implements internal audits regularly to ensure compliance with industry standards. Agree(4)	a)Our organization implements internal audits regularly to ensure compliance with industry standards. Strongly Agree(5)
b) We maintain up-to-date documentation of all processes to meet regulatory requirements	b) We maintain up-to-date documentation of all processes to meet regulatory requirements Strongly Disagree(1)	b) We maintain up-to-date documentation of all processes to meet regulatory requirements Disagree(2)	b) We maintain up-to-date documentation of all processes to meet regulatory requirements Neutral(3)	b) We maintain up-to-date documentation of all processes to meet regulatory requirements Agree(4)	b) We maintain up-to-date documentation of all processes to meet regulatory requirements Strongly Agree(5)
c) Our team undergoes continuous training to stay informed about industry standards and regulations	c) Our team undergoes continuous training to stay informed about industry standards and regulations Strongly Disagree(1)	c) Our team undergoes continuous training to stay informed about industry standards and regulations Disagree(2)	c) Our team undergoes continuous training to stay informed about industry standards and regulations Neutral(3)	c) Our team undergoes continuous training to stay informed about industry standards and regulations Agree(4)	c) Our team undergoes continuous training to stay informed about industry standards and regulations Strongly Agree(5)
d) We consult external experts as needed to ensure our practices align with regulatory standards	d) We consult external experts as needed to ensure our practices align with regulatory standards Strongly Disagree(1)	d) We consult external experts as needed to ensure our practices align with regulatory standards Disagree(2)	d) We consult external experts as needed to ensure our practices align with regulatory standards Neutral(3)	d) We consult external experts as needed to ensure our practices align with regulatory standards Agree(4)	d) We consult external experts as needed to ensure our practices align with regulatory standards Strongly Agree(5)
e) Our organization has a robust quality management system in place to monitor and enforce compliance.	e) Our organization has a robust quality management system in place to monitor and enforce compliance. Strongly Disagree(1)	e) Our organization has a robust quality management system in place to monitor and enforce compliance. Disagree(2)	e) Our organization has a robust quality management system in place to monitor and enforce compliance. Neutral(3)	e) Our organization has a robust quality management system in place to monitor and enforce compliance. Agree(4)	e) Our organization has a robust quality management system in place to monitor and enforce compliance. Strongly Agree(5)

9. Regulatory challenges for non-accredited institutions *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Our organization encounters restrictions on accessing certain contracts or projects because we are not accredited.	a) Our organization encounters restrictions on accessing certain contracts or projects because we are not accredited. Strongly Disagree(1)	a) Our organization encounters restrictions on accessing certain contracts or projects because we are not accredited. Disagree(2)	a) Our organization encounters restrictions on accessing certain contracts or projects because we are not accredited. Neutral(3)	a) Our organization encounters restrictions on accessing certain contracts or projects because we are not accredited. Agree(4)	a) Our organization encounters restrictions on accessing certain contracts or projects because we are not accredited. Strongly Agree(5)
b) We face challenges in meeting regulatory requirements that are more easily met by accredited organizations.	b) We face challenges in meeting regulatory requirements that are more easily met by accredited organizations. Strongly Disagree(1)	b) We face challenges in meeting regulatory requirements that are more easily met by accredited organizations. Disagree(2)	b) We face challenges in meeting regulatory requirements that are more easily met by accredited organizations. Neutral(3)	b) We face challenges in meeting regulatory requirements that are more easily met by accredited organizations. Agree(4)	b) We face challenges in meeting regulatory requirements that are more easily met by accredited organizations. Strongly Agree(5)
c) Regulatory bodies are less likely to recognize our reports or assessments due to lack of accreditation	c) Regulatory bodies are less likely to recognize our reports or assessments due to lack of accreditation Strongly Disagree(1)	c) Regulatory bodies are less likely to recognize our reports or assessments due to lack of accreditation Disagree(2)	c) Regulatory bodies are less likely to recognize our reports or assessments due to lack of accreditation Neutral(3)	c) Regulatory bodies are less likely to recognize our reports or assessments due to lack of accreditation Agree(4)	c) Regulatory bodies are less likely to recognize our reports or assessments due to lack of accreditation Strongly Agree(5)
d) We experience additional scrutiny from regulatory authorities because our organization is non-accredited.	d) We experience additional scrutiny from regulatory authorities because our organization is non-accredited. Strongly Disagree(1)	d) We experience additional scrutiny from regulatory authorities because our organization is non-accredited. Disagree(2)	d) We experience additional scrutiny from regulatory authorities because our organization is non-accredited. Neutral(3)	d) We experience additional scrutiny from regulatory authorities because our organization is non-accredited. Agree(4)	d) We experience additional scrutiny from regulatory authorities because our organization is non-accredited. Strongly Agree(5)
e) The lack of accreditation limits our ability to expand into new markets that require accredited service providers	e) The lack of accreditation limits our ability to expand into new markets that require accredited service providers Strongly Disagree(1)	e) The lack of accreditation limits our ability to expand into new markets that require accredited service providers Disagree(2)	e) The lack of accreditation limits our ability to expand into new markets that require accredited service providers Neutral(3)	e) The lack of accreditation limits our ability to expand into new markets that require accredited service providers Agree(4)	e) The lack of accreditation limits our ability to expand into new markets that require accredited service providers Strongly Agree(5)

10. Resources that contribute to service quality and reliability. *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Our organization uses advanced software tools to streamline processes and improve service efficiency.	a) Our organization uses advanced software tools to streamline processes and improve service efficiency. Strongly Disagree(1)	a) Our organization uses advanced software tools to streamline processes and improve service efficiency. Disagree(2)	a) Our organization uses advanced software tools to streamline processes and improve service efficiency. Neutral(3)	a) Our organization uses advanced software tools to streamline processes and improve service efficiency. Agree(4)	a) Our organization uses advanced software tools to streamline processes and improve service efficiency. Strongly Agree(5)
b) We leverage data analytics to monitor service performance and enhance decision-making	b) We leverage data analytics to monitor service performance and enhance decision-making Strongly Disagree(1)	b) We leverage data analytics to monitor service performance and enhance decision-making Disagree(2)	b) We leverage data analytics to monitor service performance and enhance decision-making Neutral(3)	b) We leverage data analytics to monitor service performance and enhance decision-making Agree(4)	b) We leverage data analytics to monitor service performance and enhance decision-making Strongly Agree(5)
c) Our team employs automated systems for quality control to ensure consistency in our services.	c) Our team employs automated systems for quality control to ensure consistency in our services. Strongly Disagree(1)	c) Our team employs automated systems for quality control to ensure consistency in our services. Disagree(2)	c) Our team employs automated systems for quality control to ensure consistency in our services. Neutral(3)	c) Our team employs automated systems for quality control to ensure consistency in our services. Agree(4)	c) Our team employs automated systems for quality control to ensure consistency in our services. Strongly Agree(5)
d) We utilize communication technologies to enhance client engagement and feedback collection	d) We utilize communication technologies to enhance client engagement and feedback collection Strongly Disagree(1)	d) We utilize communication technologies to enhance client engagement and feedback collection Disagree(2)	d) We utilize communication technologies to enhance client engagement and feedback collection Neutral(3)	d) We utilize communication technologies to enhance client engagement and feedback collection Agree(4)	d) We utilize communication technologies to enhance client engagement and feedback collection Strongly Agree(5)
e) Our organization invests in training technologies to continually develop staff skills and knowledge	e) Our organization invests in training technologies to continually develop staff skills and knowledge Strongly Disagree(1)	e) Our organization invests in training technologies to continually develop staff skills and knowledge Disagree(2)	e) Our organization invests in training technologies to continually develop staff skills and knowledge Neutral(3)	e) Our organization invests in training technologies to continually develop staff skills and knowledge Agree(4)	e) Our organization invests in training technologies to continually develop staff skills and knowledge Strongly Agree(5)

11. Customer concerns on non-accredited institutions *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Our customers express concerns about the reliability of our services due to our lack of accreditation.	a) Our customers express concerns about the reliability of our services due to our lack of accreditation. Strongly Disagree(1)	a) Our customers express concerns about the reliability of our services due to our lack of accreditation. Disagree(2)	a) Our customers express concerns about the reliability of our services due to our lack of accreditation. Neutral(3)	a) Our customers express concerns about the reliability of our services due to our lack of accreditation. Agree(4)	a) Our customers express concerns about the reliability of our services due to our lack of accreditation. Strongly Agree(5)
b) Clients have provided feedback indicating a preference for services from accredited providers over ours.	b) Clients have provided feedback indicating a preference for services from accredited providers over ours. Strongly Disagree(1)	b) Clients have provided feedback indicating a preference for services from accredited providers over ours. Disagree(2)	b) Clients have provided feedback indicating a preference for services from accredited providers over ours. Neutral(3)	b) Clients have provided feedback indicating a preference for services from accredited providers over ours. Agree(4)	b) Clients have provided feedback indicating a preference for services from accredited providers over ours. Strongly Agree(5)
c) We have received inquiries from clients seeking clarification on our lack of accreditation.	c) We have received inquiries from clients seeking clarification on our lack of accreditation. Strongly Disagree(1)	c) We have received inquiries from clients seeking clarification on our lack of accreditation. Disagree(2)	c) We have received inquiries from clients seeking clarification on our lack of accreditation. Neutral(3)	c) We have received inquiries from clients seeking clarification on our lack of accreditation. Agree(4)	c) We have received inquiries from clients seeking clarification on our lack of accreditation. Strongly Agree(5)
d) Our organization’s lack of accreditation has led some customers to question our expertise and qualifications	d) Our organization’s lack of accreditation has led some customers to question our expertise and qualifications Strongly Disagree(1)	d) Our organization’s lack of accreditation has led some customers to question our expertise and qualifications Disagree(2)	d) Our organization’s lack of accreditation has led some customers to question our expertise and qualifications Neutral(3)	d) Our organization’s lack of accreditation has led some customers to question our expertise and qualifications Agree(4)	d) Our organization’s lack of accreditation has led some customers to question our expertise and qualifications Strongly Agree(5)
e) Customers have suggested that obtaining accreditation would enhance their trust in our services	e) Customers have suggested that obtaining accreditation would enhance their trust in our services Strongly Disagree(1)	e) Customers have suggested that obtaining accreditation would enhance their trust in our services Disagree(2)	e) Customers have suggested that obtaining accreditation would enhance their trust in our services Neutral(3)	e) Customers have suggested that obtaining accreditation would enhance their trust in our services Agree(4)	e) Customers have suggested that obtaining accreditation would enhance their trust in our services Strongly Agree(5)

12. Customer Satisfaction *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) We actively seek customer feedback to understand their needs and improve our services.	a) We actively seek customer feedback to understand their needs and improve our services. Strongly Disagree(1)	a) We actively seek customer feedback to understand their needs and improve our services. Disagree(2)	a) We actively seek customer feedback to understand their needs and improve our services. Neutral(3)	a) We actively seek customer feedback to understand their needs and improve our services. Agree(4)	a) We actively seek customer feedback to understand their needs and improve our services. Strongly Agree(5)
b) Our organization has a clear process for addressing customer complaints and concerns promptly	b) Our organization has a clear process for addressing customer complaints and concerns promptly Strongly Disagree(1)	b) Our organization has a clear process for addressing customer complaints and concerns promptly Disagree(2)	b) Our organization has a clear process for addressing customer complaints and concerns promptly Neutral(3)	b) Our organization has a clear process for addressing customer complaints and concerns promptly Agree(4)	b) Our organization has a clear process for addressing customer complaints and concerns promptly Strongly Agree(5)
c) We provide consistent communication to keep customers informed about our services and updates.	c) We provide consistent communication to keep customers informed about our services and updates. Strongly Disagree(1)	c) We provide consistent communication to keep customers informed about our services and updates. Disagree(2)	c) We provide consistent communication to keep customers informed about our services and updates. Neutral(3)	c) We provide consistent communication to keep customers informed about our services and updates. Agree(4)	c) We provide consistent communication to keep customers informed about our services and updates. Strongly Agree(5)
d) Our team is trained to deliver exceptional customer service and build strong relationships with clients	d) Our team is trained to deliver exceptional customer service and build strong relationships with clients Strongly Disagree(1)	d) Our team is trained to deliver exceptional customer service and build strong relationships with clients Disagree(2)	d) Our team is trained to deliver exceptional customer service and build strong relationships with clients Neutral(3)	d) Our team is trained to deliver exceptional customer service and build strong relationships with clients Agree(4)	d) Our team is trained to deliver exceptional customer service and build strong relationships with clients Strongly Agree(5)
e) We regularly evaluate and enhance our service offerings based on customer needs and market trends	e) We regularly evaluate and enhance our service offerings based on customer needs and market trends Strongly Disagree(1)	e) We regularly evaluate and enhance our service offerings based on customer needs and market trends Disagree(2)	e) We regularly evaluate and enhance our service offerings based on customer needs and market trends Neutral(3)	e) We regularly evaluate and enhance our service offerings based on customer needs and market trends Agree(4)	e) We regularly evaluate and enhance our service offerings based on customer needs and market trends Strongly Agree(5)

13. Considerations for future accreditations *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Our organization has definite plans to pursue accreditation within the next few years.	a) Our organization has definite plans to pursue accreditation within the next few years. Strongly Disagree(1)	a) Our organization has definite plans to pursue accreditation within the next few years. Disagree(2)	a) Our organization has definite plans to pursue accreditation within the next few years. Neutral(3)	a) Our organization has definite plans to pursue accreditation within the next few years. Agree(4)	a) Our organization has definite plans to pursue accreditation within the next few years. Strongly Agree(5)
b) We believe that customer demand will influence our decision to seek accreditation in the future.	b) We believe that customer demand will influence our decision to seek accreditation in the future. Strongly Disagree(1)	b) We believe that customer demand will influence our decision to seek accreditation in the future. Disagree(2)	b) We believe that customer demand will influence our decision to seek accreditation in the future. Neutral(3)	b) We believe that customer demand will influence our decision to seek accreditation in the future. Agree(4)	b) We believe that customer demand will influence our decision to seek accreditation in the future. Strongly Agree(5)
c) Internal assessment of our capabilities is a critical factor that will guide our decision to seek accreditation	c) Internal assessment of our capabilities is a critical factor that will guide our decision to seek accreditation Strongly Disagree(1)	c) Internal assessment of our capabilities is a critical factor that will guide our decision to seek accreditation Disagree(2)	c) Internal assessment of our capabilities is a critical factor that will guide our decision to seek accreditation Neutral(3)	c) Internal assessment of our capabilities is a critical factor that will guide our decision to seek accreditation Agree(4)	c) Internal assessment of our capabilities is a critical factor that will guide our decision to seek accreditation Strongly Agree(5)
d) We consider potential competitive advantages as a significant motivator for pursuing accreditation.	d) We consider potential competitive advantages as a significant motivator for pursuing accreditation. Strongly Disagree(1)	d) We consider potential competitive advantages as a significant motivator for pursuing accreditation. Disagree(2)	d) We consider potential competitive advantages as a significant motivator for pursuing accreditation. Neutral(3)	d) We consider potential competitive advantages as a significant motivator for pursuing accreditation. Agree(4)	d) We consider potential competitive advantages as a significant motivator for pursuing accreditation. Strongly Agree(5)
e) The availability of resources and support for the accreditation process will affect our decision to seek accreditation	e) The availability of resources and support for the accreditation process will affect our decision to seek accreditation Strongly Disagree(1)	e) The availability of resources and support for the accreditation process will affect our decision to seek accreditation Disagree(2)	e) The availability of resources and support for the accreditation process will affect our decision to seek accreditation Neutral(3)	e) The availability of resources and support for the accreditation process will affect our decision to seek accreditation Agree(4)	e) The availability of resources and support for the accreditation process will affect our decision to seek accreditation Strongly Agree(5)

14. Ways accreditation can lead to competitiveness and attractiveness *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Achieving accreditation would enhance our credibility in the eyes of potential clients.	a) Achieving accreditation would enhance our credibility in the eyes of potential clients. Strongly Disagree(1)	a) Achieving accreditation would enhance our credibility in the eyes of potential clients. Disagree(2)	a) Achieving accreditation would enhance our credibility in the eyes of potential clients. Neutral(3)	a) Achieving accreditation would enhance our credibility in the eyes of potential clients. Agree(4)	a) Achieving accreditation would enhance our credibility in the eyes of potential clients. Strongly Agree(5)
b) The accreditation process would demonstrate our commitment to quality and continuous improvement to clients	b) The accreditation process would demonstrate our commitment to quality and continuous improvement to clients Strongly Disagree(1)	b) The accreditation process would demonstrate our commitment to quality and continuous improvement to clients Disagree(2)	b) The accreditation process would demonstrate our commitment to quality and continuous improvement to clients Neutral(3)	b) The accreditation process would demonstrate our commitment to quality and continuous improvement to clients Agree(4)	b) The accreditation process would demonstrate our commitment to quality and continuous improvement to clients Strongly Agree(5)
c) Clients are more likely to choose our services if we have recognized accreditation	c) Clients are more likely to choose our services if we have recognized accreditation Strongly Disagree(1)	c) Clients are more likely to choose our services if we have recognized accreditation Disagree(2)	c) Clients are more likely to choose our services if we have recognized accreditation Neutral(3)	c) Clients are more likely to choose our services if we have recognized accreditation Agree(4)	c) Clients are more likely to choose our services if we have recognized accreditation Strongly Agree(5)
d) Accreditation would help us differentiate our services from competitors in the market	d) Accreditation would help us differentiate our services from competitors in the market Strongly Disagree(1)	d) Accreditation would help us differentiate our services from competitors in the market Disagree(2)	d) Accreditation would help us differentiate our services from competitors in the market Neutral(3)	d) Accreditation would help us differentiate our services from competitors in the market Agree(4)	d) Accreditation would help us differentiate our services from competitors in the market Strongly Agree(5)
e) The process of gaining accreditation would improve our internal processes, making us more appealing to clients	e) The process of gaining accreditation would improve our internal processes, making us more appealing to clients Strongly Disagree(1)	e) The process of gaining accreditation would improve our internal processes, making us more appealing to clients Disagree(2)	e) The process of gaining accreditation would improve our internal processes, making us more appealing to clients Neutral(3)	e) The process of gaining accreditation would improve our internal processes, making us more appealing to clients Agree(4)	e) The process of gaining accreditation would improve our internal processes, making us more appealing to clients Strongly Agree(5)

15. Future trends in conformity assessment services *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) The demand for conformity assessment services will significantly increase in the coming years	a) The demand for conformity assessment services will significantly increase in the coming years Strongly Disagree(1)	a) The demand for conformity assessment services will significantly increase in the coming years Disagree(2)	a) The demand for conformity assessment services will significantly increase in the coming years Neutral(3)	a) The demand for conformity assessment services will significantly increase in the coming years Agree(4)	a) The demand for conformity assessment services will significantly increase in the coming years Strongly Agree(5)
b) Accreditation will become a critical factor in ensuring the quality and reliability of conformity assessment services	b) Accreditation will become a critical factor in ensuring the quality and reliability of conformity assessment services Strongly Disagree(1)	b) Accreditation will become a critical factor in ensuring the quality and reliability of conformity assessment services Disagree(2)	b) Accreditation will become a critical factor in ensuring the quality and reliability of conformity assessment services Neutral(3)	b) Accreditation will become a critical factor in ensuring the quality and reliability of conformity assessment services Agree(4)	b) Accreditation will become a critical factor in ensuring the quality and reliability of conformity assessment services Strongly Agree(5)
c) Changes in regulatory requirements will drive the need for more accredited conformity assessment bodies	c) Changes in regulatory requirements will drive the need for more accredited conformity assessment bodies Strongly Disagree(1)	c) Changes in regulatory requirements will drive the need for more accredited conformity assessment bodies Disagree(2)	c) Changes in regulatory requirements will drive the need for more accredited conformity assessment bodies Neutral(3)	c) Changes in regulatory requirements will drive the need for more accredited conformity assessment bodies Agree(4)	c) Changes in regulatory requirements will drive the need for more accredited conformity assessment bodies Strongly Agree(5)
d) Technological advancements will influence the evolution of conformity assessment services, with accreditation adapting to these changes	d) Technological advancements will influence the evolution of conformity assessment services, with accreditation adapting to these changes Strongly Disagree(1)	d) Technological advancements will influence the evolution of conformity assessment services, with accreditation adapting to these changes Disagree(2)	d) Technological advancements will influence the evolution of conformity assessment services, with accreditation adapting to these changes Neutral(3)	d) Technological advancements will influence the evolution of conformity assessment services, with accreditation adapting to these changes Agree(4)	d) Technological advancements will influence the evolution of conformity assessment services, with accreditation adapting to these changes Strongly Agree(5)
e) Accreditation will play a key role in enhancing consumer trust in conformity assessment services in the future	e) Accreditation will play a key role in enhancing consumer trust in conformity assessment services in the future Strongly Disagree(1)	e) Accreditation will play a key role in enhancing consumer trust in conformity assessment services in the future Disagree(2)	e) Accreditation will play a key role in enhancing consumer trust in conformity assessment services in the future Neutral(3)	e) Accreditation will play a key role in enhancing consumer trust in conformity assessment services in the future Agree(4)	e) Accreditation will play a key role in enhancing consumer trust in conformity assessment services in the future Strongly Agree(5)

16. KENAS status *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) KENAS has a strong reputation as a reliable accrediting body in our industry.	a) KENAS has a strong reputation as a reliable accrediting body in our industry. Strongly Disagree(1)	a) KENAS has a strong reputation as a reliable accrediting body in our industry. Disagree(2)	a) KENAS has a strong reputation as a reliable accrediting body in our industry. Neutral(3)	a) KENAS has a strong reputation as a reliable accrediting body in our industry. Agree(4)	a) KENAS has a strong reputation as a reliable accrediting body in our industry. Strongly Agree(5)
b) The training programs offered by KENAS are aligned with our organization’s needs and objectives	b) The training programs offered by KENAS are aligned with our organization’s needs and objectives Strongly Disagree(1)	b) The training programs offered by KENAS are aligned with our organization’s needs and objectives Disagree(2)	b) The training programs offered by KENAS are aligned with our organization’s needs and objectives Neutral(3)	b) The training programs offered by KENAS are aligned with our organization’s needs and objectives Agree(4)	b) The training programs offered by KENAS are aligned with our organization’s needs and objectives Strongly Agree(5)
c) KENAS provides valuable support for new scheme development that aligns with industry standards	c) KENAS provides valuable support for new scheme development that aligns with industry standards Strongly Disagree(1)	c) KENAS provides valuable support for new scheme development that aligns with industry standards Disagree(2)	c) KENAS provides valuable support for new scheme development that aligns with industry standards Neutral(3)	c) KENAS provides valuable support for new scheme development that aligns with industry standards Agree(4)	c) KENAS provides valuable support for new scheme development that aligns with industry standards Strongly Agree(5)
d) We trust KENAS to deliver high-quality information services that support our accreditation journey.	d) We trust KENAS to deliver high-quality information services that support our accreditation journey. Strongly Disagree(1)	d) We trust KENAS to deliver high-quality information services that support our accreditation journey. Disagree(2)	d) We trust KENAS to deliver high-quality information services that support our accreditation journey. Neutral(3)	d) We trust KENAS to deliver high-quality information services that support our accreditation journey. Agree(4)	d) We trust KENAS to deliver high-quality information services that support our accreditation journey. Strongly Agree(5)
e) If we consider accreditation in the near future, KENAS will be our first choice among other accrediting bodies	e) If we consider accreditation in the near future, KENAS will be our first choice among other accrediting bodies Strongly Disagree(1)	e) If we consider accreditation in the near future, KENAS will be our first choice among other accrediting bodies Disagree(2)	e) If we consider accreditation in the near future, KENAS will be our first choice among other accrediting bodies Neutral(3)	e) If we consider accreditation in the near future, KENAS will be our first choice among other accrediting bodies Agree(4)	e) If we consider accreditation in the near future, KENAS will be our first choice among other accrediting bodies Strongly Agree(5)

17. Expectations about KENAS's future impact *

	Strongly Disagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) KENAS will play a pivotal role in enhancing the quality of services in the East/Central Africa market through its accreditation.	a) KENAS will play a pivotal role in enhancing the quality of services in the East/Central Africa market through its accreditation. Strongly Disagree(1)	a) KENAS will play a pivotal role in enhancing the quality of services in the East/Central Africa market through its accreditation. Disagree(2)	a) KENAS will play a pivotal role in enhancing the quality of services in the East/Central Africa market through its accreditation. Neutral(3)	a) KENAS will play a pivotal role in enhancing the quality of services in the East/Central Africa market through its accreditation. Agree(4)	a) KENAS will play a pivotal role in enhancing the quality of services in the East/Central Africa market through its accreditation. Strongly Agree(5)
b) The training programs provided by KENAS will significantly improve the competency of professionals in the region.	b) The training programs provided by KENAS will significantly improve the competency of professionals in the region. Strongly Disagree(1)	b) The training programs provided by KENAS will significantly improve the competency of professionals in the region. Disagree(2)	b) The training programs provided by KENAS will significantly improve the competency of professionals in the region. Neutral(3)	b) The training programs provided by KENAS will significantly improve the competency of professionals in the region. Agree(4)	b) The training programs provided by KENAS will significantly improve the competency of professionals in the region. Strongly Agree(5)
c) KENAS is likely to develop innovative schemes that will meet the evolving needs of the conformity assessment sector in the future.	c) KENAS is likely to develop innovative schemes that will meet the evolving needs of the conformity assessment sector in the future. Strongly Disagree(1)	c) KENAS is likely to develop innovative schemes that will meet the evolving needs of the conformity assessment sector in the future. Disagree(2)	c) KENAS is likely to develop innovative schemes that will meet the evolving needs of the conformity assessment sector in the future. Neutral(3)	c) KENAS is likely to develop innovative schemes that will meet the evolving needs of the conformity assessment sector in the future. Agree(4)	c) KENAS is likely to develop innovative schemes that will meet the evolving needs of the conformity assessment sector in the future. Strongly Agree(5)
d) The information services offered by KENAS will be crucial for organizations seeking to understand and comply with accreditation standards.	d) The information services offered by KENAS will be crucial for organizations seeking to understand and comply with accreditation standards. Strongly Disagree(1)	d) The information services offered by KENAS will be crucial for organizations seeking to understand and comply with accreditation standards. Disagree(2)	d) The information services offered by KENAS will be crucial for organizations seeking to understand and comply with accreditation standards. Neutral(3)	d) The information services offered by KENAS will be crucial for organizations seeking to understand and comply with accreditation standards. Agree(4)	d) The information services offered by KENAS will be crucial for organizations seeking to understand and comply with accreditation standards. Strongly Agree(5)
e) Overall, I believe KENAS will become a leader in accreditation and related services in the East/Central Africa market within the next 5-10 years	e) Overall, I believe KENAS will become a leader in accreditation and related services in the East/Central Africa market within the next 5-10 years Strongly Disagree(1)	e) Overall, I believe KENAS will become a leader in accreditation and related services in the East/Central Africa market within the next 5-10 years Disagree(2)	e) Overall, I believe KENAS will become a leader in accreditation and related services in the East/Central Africa market within the next 5-10 years Neutral(3)	e) Overall, I believe KENAS will become a leader in accreditation and related services in the East/Central Africa market within the next 5-10 years Agree(4)	e) Overall, I believe KENAS will become a leader in accreditation and related services in the East/Central Africa market within the next 5-10 years Strongly Agree(5)

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KENAS MARKET RESEARCH SURVEY 2024 – Other CABs & Stakeholders Questionnaire

Introduction

SECTION A: BASIC INFORMATION

SECTION B: Please indicate the extent to which you agree with the following statements about KENAS on a five-point Likert scale (1-5). (1-strongly disagree, 2-Disagree, 3-Neutral, 4-Aagree and 5-strongly agree).

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