KENAS Employee Engagement Survey 2023

Introduction

Kenya Accreditation Service (KENAS) has contracted Millenium Management Consultants Limited (MMCL) to carry out Employee Engagement Survey. The purpose of this survey is to establish the current level of employee engagement and identify areas for improvement. We are therefore kindly requesting you to fill in this questionnaire and return it to MMCAFRICA Officer, who will also be available for any assistance. Do not indicate your name. Please be aware that the information provided is intended solely for the purposes of this survey. (NB – Your response will be treated with utmost confidentiality)

Part A: Demographic Information - Step 1 of 3

1. Your Age *

(a). 18 -24 years
(b). 25 -34 years
(c). 35 -44 years
(d). 45 -54 years
(e). 55 years and over

2. Gender *

(a). Female
(b). Male

3. Job Grade *

(a). 1-4
(b). 5-6
(c). 7-10
(d). Intern

Please indicate the extent to which you agree with the following statements about KENAS, on a five-point scale (1-5- where 1 denotes strong disagreement and 5 denotes strong agreement)

4. Image/ Identity *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). I understand the mandate of KENAS	(a). I understand the mandate of KENAS (1). Strongly Disagree	(a). I understand the mandate of KENAS (2). Disagree	(a). I understand the mandate of KENAS (3). Neutral	(a). I understand the mandate of KENAS (4). Agree	(a). I understand the mandate of KENAS (5). Strongly Agree
(b). I am conversant with KENAS Vision, Mission and Core values	(b). I am conversant with KENAS Vision, Mission and Core values (1). Strongly Disagree	(b). I am conversant with KENAS Vision, Mission and Core values (2). Disagree	(b). I am conversant with KENAS Vision, Mission and Core values (3). Neutral	(b). I am conversant with KENAS Vision, Mission and Core values (4). Agree	(b). I am conversant with KENAS Vision, Mission and Core values (5). Strongly Agree
(c). I am aware of KENAS Strategic goals	(c). I am aware of KENAS Strategic goals (1). Strongly Disagree	(c). I am aware of KENAS Strategic goals (2). Disagree	(c). I am aware of KENAS Strategic goals (3). Neutral	(c). I am aware of KENAS Strategic goals (4). Agree	(c). I am aware of KENAS Strategic goals (5). Strongly Agree
(d). KENAS contributes to the achievement of national development goals	(d). KENAS contributes to the achievement of national development goals (1). Strongly Disagree	(d). KENAS contributes to the achievement of national development goals (2). Disagree	(d). KENAS contributes to the achievement of national development goals (3). Neutral	(d). KENAS contributes to the achievement of national development goals (4). Agree	(d). KENAS contributes to the achievement of national development goals (5). Strongly Agree
(e). I am satisfied that KENAS has committed itself to comply with the terms stipulated in its Citizens Service Delivery Charter	(e). I am satisfied that KENAS has committed itself to comply with the terms stipulated in its Citizens Service Delivery Charter (1). Strongly Disagree	(e). I am satisfied that KENAS has committed itself to comply with the terms stipulated in its Citizens Service Delivery Charter (2). Disagree	(e). I am satisfied that KENAS has committed itself to comply with the terms stipulated in its Citizens Service Delivery Charter (3). Neutral	(e). I am satisfied that KENAS has committed itself to comply with the terms stipulated in its Citizens Service Delivery Charter (4). Agree	(e). I am satisfied that KENAS has committed itself to comply with the terms stipulated in its Citizens Service Delivery Charter (5). Strongly Agree
(f). KENAS is an organization of good public standing and does not entertain cases of corruption	(f). KENAS is an organization of good public standing and does not entertain cases of corruption (1). Strongly Disagree	(f). KENAS is an organization of good public standing and does not entertain cases of corruption (2). Disagree	(f). KENAS is an organization of good public standing and does not entertain cases of corruption (3). Neutral	(f). KENAS is an organization of good public standing and does not entertain cases of corruption (4). Agree	(f). KENAS is an organization of good public standing and does not entertain cases of corruption (5). Strongly Agree
(g). I am satisfied that KENAS offers excellent services to its customers	(g). I am satisfied that KENAS offers excellent services to its customers (1). Strongly Disagree	(g). I am satisfied that KENAS offers excellent services to its customers (2). Disagree	(g). I am satisfied that KENAS offers excellent services to its customers (3). Neutral	(g). I am satisfied that KENAS offers excellent services to its customers (4). Agree	(g). I am satisfied that KENAS offers excellent services to its customers (5). Strongly Agree

(e). What advice would you recommend for KENAS to improve its image? *

(5). Management and Leadership *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). KENAS management recognizes and makes use of its employee’s abilities and skills	(a). KENAS management recognizes and makes use of its employee’s abilities and skills (1). Strongly Disagree	(a). KENAS management recognizes and makes use of its employee’s abilities and skills (2). Disagree	(a). KENAS management recognizes and makes use of its employee’s abilities and skills (3). Neutral	(a). KENAS management recognizes and makes use of its employee’s abilities and skills (4). Agree	(a). KENAS management recognizes and makes use of its employee’s abilities and skills (5). Strongly Agree
(b). KENAS management is sensitive to employees concerns	(b). KENAS management is sensitive to employees concerns (1). Strongly Disagree	(b). KENAS management is sensitive to employees concerns (2). Disagree	(b). KENAS management is sensitive to employees concerns (3). Neutral	(b). KENAS management is sensitive to employees concerns (4). Agree	(b). KENAS management is sensitive to employees concerns (5). Strongly Agree
(c). Planning of KENAS activities is scheduled and organized	(c). Planning of KENAS activities is scheduled and organized (1). Strongly Disagree	(c). Planning of KENAS activities is scheduled and organized (2). Disagree	(c). Planning of KENAS activities is scheduled and organized (3). Neutral	(c). Planning of KENAS activities is scheduled and organized (4). Agree	(c). Planning of KENAS activities is scheduled and organized (5). Strongly Agree
(d). Top management communicates to us frequently	(d). Top management communicates to us frequently (1). Strongly Disagree	(d). Top management communicates to us frequently (2). Disagree	(d). Top management communicates to us frequently (3). Neutral	(d). Top management communicates to us frequently (4). Agree	(d). Top management communicates to us frequently (5). Strongly Agree
(e). My supervisor leads by example	(e). My supervisor leads by example (1). Strongly Disagree	(e). My supervisor leads by example (2). Disagree	(e). My supervisor leads by example (3). Neutral	(e). My supervisor leads by example (4). Agree	(e). My supervisor leads by example (5). Strongly Agree

(f). What advice would you recommend for KENAS to improve on its management and leadership styles? *

(6). Governance *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). KENAS policies are clear and easy to understand	(a). KENAS policies are clear and easy to understand (1). Strongly Disagree	(a). KENAS policies are clear and easy to understand (2). Disagree	(a). KENAS policies are clear and easy to understand (3). Neutral	(a). KENAS policies are clear and easy to understand (4). Agree	(a). KENAS policies are clear and easy to understand (5). Strongly Agree
(b). All staff operates within the stipulated rules, policies and guidelines	(b). All staff operates within the stipulated rules, policies and guidelines (1). Strongly Disagree	(b). All staff operates within the stipulated rules, policies and guidelines (2). Disagree	(b). All staff operates within the stipulated rules, policies and guidelines (3). Neutral	(b). All staff operates within the stipulated rules, policies and guidelines (4). Agree	(b). All staff operates within the stipulated rules, policies and guidelines (5). Strongly Agree
(c). There are no cases of corruption at KENAS	(c). There are no cases of corruption at KENAS (1). Strongly Disagree	(c). There are no cases of corruption at KENAS (2). Disagree	(c). There are no cases of corruption at KENAS (3). Neutral	(c). There are no cases of corruption at KENAS (4). Agree	(c). There are no cases of corruption at KENAS (5). Strongly Agree
(d). There are no gender based violence, harassment or related cases at KENAS	(d). There are no gender based violence, harassment or related cases at KENAS (1). Strongly Disagree	(d). There are no gender based violence, harassment or related cases at KENAS (2). Disagree	(d). There are no gender based violence, harassment or related cases at KENAS (3). Neutral	(d). There are no gender based violence, harassment or related cases at KENAS (4). Agree	(d). There are no gender based violence, harassment or related cases at KENAS (5). Strongly Agree
(e). My supervisor takes the lead in ensuring adherence to KENAS code of conduct	(e). My supervisor takes the lead in ensuring adherence to KENAS code of conduct (1). Strongly Disagree	(e). My supervisor takes the lead in ensuring adherence to KENAS code of conduct (2). Disagree	(e). My supervisor takes the lead in ensuring adherence to KENAS code of conduct (3). Neutral	(e). My supervisor takes the lead in ensuring adherence to KENAS code of conduct (4). Agree	(e). My supervisor takes the lead in ensuring adherence to KENAS code of conduct (5). Strongly Agree

(f). What advice would you recommend for KENAS to improve on governance? *

(7). Performance Management *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). Performance appraisals are regular and focused on personal development	(a). Performance appraisals are regular and focused on personal development (1). Strongly Disagree	(a). Performance appraisals are regular and focused on personal development (2). Disagree	(a). Performance appraisals are regular and focused on personal development (3). Neutral	(a). Performance appraisals are regular and focused on personal development (4). Agree	(a). Performance appraisals are regular and focused on personal development (5). Strongly Agree
(b). KENAS staff accountable for their actions	(b). KENAS staff accountable for their actions (1). Strongly Disagree	(b). KENAS staff accountable for their actions (2). Disagree	(b). KENAS staff accountable for their actions (3). Neutral	(b). KENAS staff accountable for their actions (4). Agree	(b). KENAS staff accountable for their actions (5). Strongly Agree
(c). KENAS managers provide staff with adequate feedback	(c). KENAS managers provide staff with adequate feedback (1). Strongly Disagree	(c). KENAS managers provide staff with adequate feedback (2). Disagree	(c). KENAS managers provide staff with adequate feedback (3). Neutral	(c). KENAS managers provide staff with adequate feedback (4). Agree	(c). KENAS managers provide staff with adequate feedback (5). Strongly Agree
(d). Staffs have clear measures (key performance indicators) for each of their objectives	(d). Staffs have clear measures (key performance indicators) for each of their objectives (1). Strongly Disagree	(d). Staffs have clear measures (key performance indicators) for each of their objectives (2). Disagree	(d). Staffs have clear measures (key performance indicators) for each of their objectives (3). Neutral	(d). Staffs have clear measures (key performance indicators) for each of their objectives (4). Agree	(d). Staffs have clear measures (key performance indicators) for each of their objectives (5). Strongly Agree
(e). All staff knows what is expected of them in their job	(e). All staff knows what is expected of them in their job (1). Strongly Disagree	(e). All staff knows what is expected of them in their job (2). Disagree	(e). All staff knows what is expected of them in their job (3). Neutral	(e). All staff knows what is expected of them in their job (4). Agree	(e). All staff knows what is expected of them in their job (5). Strongly Agree

(8). Organizational Commitment *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). Staff have been empowered to make decisions and take actions in finding solutions to problems they face in their work	(a). Staff have been empowered to make decisions and take actions in finding solutions to problems they face in their work (1). Strongly Disagree	(a). Staff have been empowered to make decisions and take actions in finding solutions to problems they face in their work (2). Disagree	(a). Staff have been empowered to make decisions and take actions in finding solutions to problems they face in their work (3). Neutral	(a). Staff have been empowered to make decisions and take actions in finding solutions to problems they face in their work (4). Agree	(a). Staff have been empowered to make decisions and take actions in finding solutions to problems they face in their work (5). Strongly Agree
(b). I am satisfied in my work as KENAS employee	(b). I am satisfied in my work as KENAS employee (1). Strongly Disagree	(b). I am satisfied in my work as KENAS employee (2). Disagree	(b). I am satisfied in my work as KENAS employee (3). Neutral	(b). I am satisfied in my work as KENAS employee (4). Agree	(b). I am satisfied in my work as KENAS employee (5). Strongly Agree
(c). I would prefer to stay with KENAS, even if offered a similar job elsewhere.	(c). I would prefer to stay with KENAS, even if offered a similar job elsewhere. (1). Strongly Disagree	(c). I would prefer to stay with KENAS, even if offered a similar job elsewhere. (2). Disagree	(c). I would prefer to stay with KENAS, even if offered a similar job elsewhere. (3). Neutral	(c). I would prefer to stay with KENAS, even if offered a similar job elsewhere. (4). Agree	(c). I would prefer to stay with KENAS, even if offered a similar job elsewhere. (5). Strongly Agree
(d). I would recommend KENAS as a great place to work.	(d). I would recommend KENAS as a great place to work. (1). Strongly Disagree	(d). I would recommend KENAS as a great place to work. (2). Disagree	(d). I would recommend KENAS as a great place to work. (3). Neutral	(d). I would recommend KENAS as a great place to work. (4). Agree	(d). I would recommend KENAS as a great place to work. (5). Strongly Agree
(e). I am inspired to give my very best.	(e). I am inspired to give my very best. (1). Strongly Disagree	(e). I am inspired to give my very best. (2). Disagree	(e). I am inspired to give my very best. (3). Neutral	(e). I am inspired to give my very best. (4). Agree	(e). I am inspired to give my very best. (5). Strongly Agree

(g). What advice would you recommend for KENAS to improve on level of employee commitment? *

(9). Job Satisfaction *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). My job is a good fit with my skills and interests.	(a). My job is a good fit with my skills and interests. (1). Strongly Disagree	(a). My job is a good fit with my skills and interests. (2). Disagree	(a). My job is a good fit with my skills and interests. (3). Neutral	(a). My job is a good fit with my skills and interests. (4). Agree	(a). My job is a good fit with my skills and interests. (5). Strongly Agree
(b). Innovation is valued at my work.	(b). Innovation is valued at my work. (1). Strongly Disagree	(b). Innovation is valued at my work. (2). Disagree	(b). Innovation is valued at my work. (3). Neutral	(b). Innovation is valued at my work. (4). Agree	(b). Innovation is valued at my work. (5). Strongly Agree
(c). I have opportunities for career growth within KENAS	(c). I have opportunities for career growth within KENAS (1). Strongly Disagree	(c). I have opportunities for career growth within KENAS (2). Disagree	(c). I have opportunities for career growth within KENAS (3). Neutral	(c). I have opportunities for career growth within KENAS (4). Agree	(c). I have opportunities for career growth within KENAS (5). Strongly Agree
(d). I know how my work contributes to the achievement of my department/ KENAS strategic goals	(d). I know how my work contributes to the achievement of my department/ KENAS strategic goals (1). Strongly Disagree	(d). I know how my work contributes to the achievement of my department/ KENAS strategic goals (2). Disagree	(d). I know how my work contributes to the achievement of my department/ KENAS strategic goals (3). Neutral	(d). I know how my work contributes to the achievement of my department/ KENAS strategic goals (4). Agree	(d). I know how my work contributes to the achievement of my department/ KENAS strategic goals (5). Strongly Agree
(e). The work that I do gives me a sense of accomplishment	(e). The work that I do gives me a sense of accomplishment (1). Strongly Disagree	(e). The work that I do gives me a sense of accomplishment (2). Disagree	(e). The work that I do gives me a sense of accomplishment (3). Neutral	(e). The work that I do gives me a sense of accomplishment (4). Agree	(e). The work that I do gives me a sense of accomplishment (5). Strongly Agree
(f). My job is challenging in a good way.	(f). My job is challenging in a good way. (1). Strongly Disagree	(f). My job is challenging in a good way. (2). Disagree	(f). My job is challenging in a good way. (3). Neutral	(f). My job is challenging in a good way. (4). Agree	(f). My job is challenging in a good way. (5). Strongly Agree
(g). Overall, I am satisfied with my job.	(g). Overall, I am satisfied with my job. (1). Strongly Disagree	(g). Overall, I am satisfied with my job. (2). Disagree	(g). Overall, I am satisfied with my job. (3). Neutral	(g). Overall, I am satisfied with my job. (4). Agree	(g). Overall, I am satisfied with my job. (5). Strongly Agree

(h). What advice would you recommend for KENAS to improve on job satisfaction? *

(10). Co-Worker Interaction, Teamwork and Supervision *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). I like to socialize with my co-workers in the workplace.	(a). I like to socialize with my co-workers in the workplace. (1). Strongly Disagree	(a). I like to socialize with my co-workers in the workplace. (2). Disagree	(a). I like to socialize with my co-workers in the workplace. (3). Neutral	(a). I like to socialize with my co-workers in the workplace. (4). Agree	(a). I like to socialize with my co-workers in the workplace. (5). Strongly Agree
(b). My co-workers treat me with respect.	(b). My co-workers treat me with respect. (1). Strongly Disagree	(b). My co-workers treat me with respect. (2). Disagree	(b). My co-workers treat me with respect. (3). Neutral	(b). My co-workers treat me with respect. (4). Agree	(b). My co-workers treat me with respect. (5). Strongly Agree
(c). My co-workers and I work well as a team.	(c). My co-workers and I work well as a team. (1). Strongly Disagree	(c). My co-workers and I work well as a team. (2). Disagree	(c). My co-workers and I work well as a team. (3). Neutral	(c). My co-workers and I work well as a team. (4). Agree	(c). My co-workers and I work well as a team. (5). Strongly Agree
(d). My immediate supervisor treats me with respect.	(d). My immediate supervisor treats me with respect. (1). Strongly Disagree	(d). My immediate supervisor treats me with respect. (2). Disagree	(d). My immediate supervisor treats me with respect. (3). Neutral	(d). My immediate supervisor treats me with respect. (4). Agree	(d). My immediate supervisor treats me with respect. (5). Strongly Agree
(e). I receive meaningful recognition for work well done.	(e). I receive meaningful recognition for work well done. (1). Strongly Disagree	(e). I receive meaningful recognition for work well done. (2). Disagree	(e). I receive meaningful recognition for work well done. (3). Neutral	(e). I receive meaningful recognition for work well done. (4). Agree	(e). I receive meaningful recognition for work well done. (5). Strongly Agree
(f). My immediate supervisor seems to care about me as a person.	(f). My immediate supervisor seems to care about me as a person. (1). Strongly Disagree	(f). My immediate supervisor seems to care about me as a person. (2). Disagree	(f). My immediate supervisor seems to care about me as a person. (3). Neutral	(f). My immediate supervisor seems to care about me as a person. (4). Agree	(f). My immediate supervisor seems to care about me as a person. (5). Strongly Agree
(g). I can disagree with my immediate supervisor on work-related issues without fear of reprisal.	(g). I can disagree with my immediate supervisor on work-related issues without fear of reprisal. (1). Strongly Disagree	(g). I can disagree with my immediate supervisor on work-related issues without fear of reprisal. (2). Disagree	(g). I can disagree with my immediate supervisor on work-related issues without fear of reprisal. (3). Neutral	(g). I can disagree with my immediate supervisor on work-related issues without fear of reprisal. (4). Agree	(g). I can disagree with my immediate supervisor on work-related issues without fear of reprisal. (5). Strongly Agree
(h). My immediate supervisor gives me useful feedback on my job performance.	(h). My immediate supervisor gives me useful feedback on my job performance. (1). Strongly Disagree	(h). My immediate supervisor gives me useful feedback on my job performance. (2). Disagree	(h). My immediate supervisor gives me useful feedback on my job performance. (3). Neutral	(h). My immediate supervisor gives me useful feedback on my job performance. (4). Agree	(h). My immediate supervisor gives me useful feedback on my job performance. (5). Strongly Agree

(i). What advice would you recommend for KENAS to improve on interaction and embracing teamwork? *

(11). Learning and Development *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). I get the training and development I need to do my job.	(a). I get the training and development I need to do my job. (1). Strongly Disagree	(a). I get the training and development I need to do my job. (2). Disagree	(a). I get the training and development I need to do my job. (3). Neutral	(a). I get the training and development I need to do my job. (4). Agree	(a). I get the training and development I need to do my job. (5). Strongly Agree
(b). I have a role in supporting my work related learning and development needs	(b). I have a role in supporting my work related learning and development needs (1). Strongly Disagree	(b). I have a role in supporting my work related learning and development needs (2). Disagree	(b). I have a role in supporting my work related learning and development needs (3). Neutral	(b). I have a role in supporting my work related learning and development needs (4). Agree	(b). I have a role in supporting my work related learning and development needs (5). Strongly Agree
(c). My department supports my work-related learning and development.	(c). My department supports my work-related learning and development. (1). Strongly Disagree	(c). My department supports my work-related learning and development. (2). Disagree	(c). My department supports my work-related learning and development. (3). Neutral	(c). My department supports my work-related learning and development. (4). Agree	(c). My department supports my work-related learning and development. (5). Strongly Agree
(d). I am satisfied with the learning and development opportunities available at work.	(d). I am satisfied with the learning and development opportunities available at work. (1). Strongly Disagree	(d). I am satisfied with the learning and development opportunities available at work. (2). Disagree	(d). I am satisfied with the learning and development opportunities available at work. (3). Neutral	(d). I am satisfied with the learning and development opportunities available at work. (4). Agree	(d). I am satisfied with the learning and development opportunities available at work. (5). Strongly Agree

(e). What advice would you recommend for KENAS to improve on staff development? *

(12). Communication *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). I am satisfied with the types of information KENAS communicates to staff.	(a). I am satisfied with the types of information KENAS communicates to staff. (1). Strongly Disagree	(a). I am satisfied with the types of information KENAS communicates to staff. (2). Disagree	(a). I am satisfied with the types of information KENAS communicates to staff. (3). Neutral	(a). I am satisfied with the types of information KENAS communicates to staff. (4). Agree	(a). I am satisfied with the types of information KENAS communicates to staff. (5). Strongly Agree
(b). I am satisfied with the amount of information KENAS communicates to staff.	(b). I am satisfied with the amount of information KENAS communicates to staff. (1). Strongly Disagree	(b). I am satisfied with the amount of information KENAS communicates to staff. (2). Disagree	(b). I am satisfied with the amount of information KENAS communicates to staff. (3). Neutral	(b). I am satisfied with the amount of information KENAS communicates to staff. (4). Agree	(b). I am satisfied with the amount of information KENAS communicates to staff. (5). Strongly Agree
(c). Essential information flows effectively from senior leadership to staff.	(c). Essential information flows effectively from senior leadership to staff. (1). Strongly Disagree	(c). Essential information flows effectively from senior leadership to staff. (2). Disagree	(c). Essential information flows effectively from senior leadership to staff. (3). Neutral	(c). Essential information flows effectively from senior leadership to staff. (4). Agree	(c). Essential information flows effectively from senior leadership to staff. (5). Strongly Agree
(d). I am satisfied with the way my department communicates with staff	(d). I am satisfied with the way my department communicates with staff (1). Strongly Disagree	(d). I am satisfied with the way my department communicates with staff (2). Disagree	(d). I am satisfied with the way my department communicates with staff (3). Neutral	(d). I am satisfied with the way my department communicates with staff (4). Agree	(d). I am satisfied with the way my department communicates with staff (5). Strongly Agree

(e). What advice would you recommend for KENAS to improve communication? *

(13). Pay and Benefits *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). My compensation/benefits are fair and commensurate to my skillsets	(a). My compensation/benefits are fair and commensurate to my skillsets (1). Strongly Disagree	(a). My compensation/benefits are fair and commensurate to my skillsets (2). Disagree	(a). My compensation/benefits are fair and commensurate to my skillsets (3). Neutral	(a). My compensation/benefits are fair and commensurate to my skillsets (4). Agree	(a). My compensation/benefits are fair and commensurate to my skillsets (5). Strongly Agree
(b). My salary commensurate with my responsibility	(b). My salary commensurate with my responsibility (1). Strongly Disagree	(b). My salary commensurate with my responsibility (2). Disagree	(b). My salary commensurate with my responsibility (3). Neutral	(b). My salary commensurate with my responsibility (4). Agree	(b). My salary commensurate with my responsibility (5). Strongly Agree
(c). My salary is paid regularly on time	(c). My salary is paid regularly on time (1). Strongly Disagree	(c). My salary is paid regularly on time (2). Disagree	(c). My salary is paid regularly on time (3). Neutral	(c). My salary is paid regularly on time (4). Agree	(c). My salary is paid regularly on time (5). Strongly Agree

(14). Reward And Punishment *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). KENAS gives enough recognition for work that is well done	(a). KENAS gives enough recognition for work that is well done (1). Strongly Disagree	(a). KENAS gives enough recognition for work that is well done (2). Disagree	(a). KENAS gives enough recognition for work that is well done (3). Neutral	(a). KENAS gives enough recognition for work that is well done (4). Agree	(a). KENAS gives enough recognition for work that is well done (5). Strongly Agree
(b). Individual initiative is encouraged in KENAS	(b). Individual initiative is encouraged in KENAS (1). Strongly Disagree	(b). Individual initiative is encouraged in KENAS (2). Disagree	(b). Individual initiative is encouraged in KENAS (3). Neutral	(b). Individual initiative is encouraged in KENAS (4). Agree	(b). Individual initiative is encouraged in KENAS (5). Strongly Agree
(c). Disciplinary cases are given fair hearing before punishments are administered at KENAS	(c). Disciplinary cases are given fair hearing before punishments are administered at KENAS (1). Strongly Disagree	(c). Disciplinary cases are given fair hearing before punishments are administered at KENAS (2). Disagree	(c). Disciplinary cases are given fair hearing before punishments are administered at KENAS (3). Neutral	(c). Disciplinary cases are given fair hearing before punishments are administered at KENAS (4). Agree	(c). Disciplinary cases are given fair hearing before punishments are administered at KENAS (5). Strongly Agree
(d). Staff actions which are against KENAS policies are highly discouraged through punishments and other means	(d). Staff actions which are against KENAS policies are highly discouraged through punishments and other means (1). Strongly Disagree	(d). Staff actions which are against KENAS policies are highly discouraged through punishments and other means (2). Disagree	(d). Staff actions which are against KENAS policies are highly discouraged through punishments and other means (3). Neutral	(d). Staff actions which are against KENAS policies are highly discouraged through punishments and other means (4). Agree	(d). Staff actions which are against KENAS policies are highly discouraged through punishments and other means (5). Strongly Agree
(e). Disciplinary cases are resolved within reasonable time	(e). Disciplinary cases are resolved within reasonable time (1). Strongly Disagree	(e). Disciplinary cases are resolved within reasonable time (2). Disagree	(e). Disciplinary cases are resolved within reasonable time (3). Neutral	(e). Disciplinary cases are resolved within reasonable time (4). Agree	(e). Disciplinary cases are resolved within reasonable time (5). Strongly Agree

(f). What advice would you recommend for KENAS to improve its reward systems?

(15). Ergonomics And Occupational Health *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). Office space is adequate at KENAS	(a). Office space is adequate at KENAS (1). Strongly Disagree	(a). Office space is adequate at KENAS (2). Disagree	(a). Office space is adequate at KENAS (3). Neutral	(a). Office space is adequate at KENAS (4). Agree	(a). Office space is adequate at KENAS (5). Strongly Agree
(b). Furniture in my work station is comfortable	(b). Furniture in my work station is comfortable (1). Strongly Disagree	(b). Furniture in my work station is comfortable (2). Disagree	(b). Furniture in my work station is comfortable (3). Neutral	(b). Furniture in my work station is comfortable (4). Agree	(b). Furniture in my work station is comfortable (5). Strongly Agree
(c). Offices at KENAS have adequate furniture and equipment to enable employees to perform their duties effectively	(c). Offices at KENAS have adequate furniture and equipment to enable employees to perform their duties effectively (1). Strongly Disagree	(c). Offices at KENAS have adequate furniture and equipment to enable employees to perform their duties effectively (2). Disagree	(c). Offices at KENAS have adequate furniture and equipment to enable employees to perform their duties effectively (3). Neutral	(c). Offices at KENAS have adequate furniture and equipment to enable employees to perform their duties effectively (4). Agree	(c). Offices at KENAS have adequate furniture and equipment to enable employees to perform their duties effectively (5). Strongly Agree
(d). My office is well ventilated and well lit	(d). My office is well ventilated and well lit (1). Strongly Disagree	(d). My office is well ventilated and well lit (2). Disagree	(d). My office is well ventilated and well lit (3). Neutral	(d). My office is well ventilated and well lit (4). Agree	(d). My office is well ventilated and well lit (5). Strongly Agree
(e). KENAS offices are cleaned as required	(e). KENAS offices are cleaned as required (1). Strongly Disagree	(e). KENAS offices are cleaned as required (2). Disagree	(e). KENAS offices are cleaned as required (3). Neutral	(e). KENAS offices are cleaned as required (4). Agree	(e). KENAS offices are cleaned as required (5). Strongly Agree
(f). I have not experienced any work-related illnesses during my work at KENAS	(f). I have not experienced any work-related illnesses during my work at KENAS (1). Strongly Disagree	(f). I have not experienced any work-related illnesses during my work at KENAS (2). Disagree	(f). I have not experienced any work-related illnesses during my work at KENAS (3). Neutral	(f). I have not experienced any work-related illnesses during my work at KENAS (4). Agree	(f). I have not experienced any work-related illnesses during my work at KENAS (5). Strongly Agree
(g). Facilities in the washrooms are functional	(g). Facilities in the washrooms are functional (1). Strongly Disagree	(g). Facilities in the washrooms are functional (2). Disagree	(g). Facilities in the washrooms are functional (3). Neutral	(g). Facilities in the washrooms are functional (4). Agree	(g). Facilities in the washrooms are functional (5). Strongly Agree
(h). Washroom utilities like soap, hand napkins, drier etc., are available and/or functional in KENAS washrooms’	(h). Washroom utilities like soap, hand napkins, drier etc., are available and/or functional in KENAS washrooms’ (1). Strongly Disagree	(h). Washroom utilities like soap, hand napkins, drier etc., are available and/or functional in KENAS washrooms’ (2). Disagree	(h). Washroom utilities like soap, hand napkins, drier etc., are available and/or functional in KENAS washrooms’ (3). Neutral	(h). Washroom utilities like soap, hand napkins, drier etc., are available and/or functional in KENAS washrooms’ (4). Agree	(h). Washroom utilities like soap, hand napkins, drier etc., are available and/or functional in KENAS washrooms’ (5). Strongly Agree
(i). KENAS maintains adequate supply of potable water in their offices	(i). KENAS maintains adequate supply of potable water in their offices (1). Strongly Disagree	(i). KENAS maintains adequate supply of potable water in their offices (2). Disagree	(i). KENAS maintains adequate supply of potable water in their offices (3). Neutral	(i). KENAS maintains adequate supply of potable water in their offices (4). Agree	(i). KENAS maintains adequate supply of potable water in their offices (5). Strongly Agree
(j). I am satisfied with sanitation & hygiene standards in KENAS	(j). I am satisfied with sanitation & hygiene standards in KENAS (1). Strongly Disagree	(j). I am satisfied with sanitation & hygiene standards in KENAS (2). Disagree	(j). I am satisfied with sanitation & hygiene standards in KENAS (3). Neutral	(j). I am satisfied with sanitation & hygiene standards in KENAS (4). Agree	(j). I am satisfied with sanitation & hygiene standards in KENAS (5). Strongly Agree

(k). What advice would you recommend for KENAS to improve on occupational health practices?

(16). Occupational Safety *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). I am aware of the risks and hazards in my work environment.	(a). I am aware of the risks and hazards in my work environment. (1). Strongly Disagree	(a). I am aware of the risks and hazards in my work environment. (2). Disagree	(a). I am aware of the risks and hazards in my work environment. (3). Neutral	(a). I am aware of the risks and hazards in my work environment. (4). Agree	(a). I am aware of the risks and hazards in my work environment. (5). Strongly Agree
(b). I am aware of my role and responsibility for protecting my personal health and safety in the workplace.	(b). I am aware of my role and responsibility for protecting my personal health and safety in the workplace. (1). Strongly Disagree	(b). I am aware of my role and responsibility for protecting my personal health and safety in the workplace. (2). Disagree	(b). I am aware of my role and responsibility for protecting my personal health and safety in the workplace. (3). Neutral	(b). I am aware of my role and responsibility for protecting my personal health and safety in the workplace. (4). Agree	(b). I am aware of my role and responsibility for protecting my personal health and safety in the workplace. (5). Strongly Agree
(c). I know how what to do in the event of a fire emergency	(c). I know how what to do in the event of a fire emergency (1). Strongly Disagree	(c). I know how what to do in the event of a fire emergency (2). Disagree	(c). I know how what to do in the event of a fire emergency (3). Neutral	(c). I know how what to do in the event of a fire emergency (4). Agree	(c). I know how what to do in the event of a fire emergency (5). Strongly Agree
(d). My department seems committed to ensuring my health and well-being	(d). My department seems committed to ensuring my health and well-being (1). Strongly Disagree	(d). My department seems committed to ensuring my health and well-being (2). Disagree	(d). My department seems committed to ensuring my health and well-being (3). Neutral	(d). My department seems committed to ensuring my health and well-being (4). Agree	(d). My department seems committed to ensuring my health and well-being (5). Strongly Agree
(e). Emergency exits are well marked	(e). Emergency exits are well marked (1). Strongly Disagree	(e). Emergency exits are well marked (2). Disagree	(e). Emergency exits are well marked (3). Neutral	(e). Emergency exits are well marked (4). Agree	(e). Emergency exits are well marked (5). Strongly Agree
(f). KENAS provides adequate safety training	(f). KENAS provides adequate safety training (1). Strongly Disagree	(f). KENAS provides adequate safety training (2). Disagree	(f). KENAS provides adequate safety training (3). Neutral	(f). KENAS provides adequate safety training (4). Agree	(f). KENAS provides adequate safety training (5). Strongly Agree
(g). Security gadgets (e.g. alarm, CCTV cameras etc.) are operational	(g). Security gadgets (e.g. alarm, CCTV cameras etc.) are operational (1). Strongly Disagree	(g). Security gadgets (e.g. alarm, CCTV cameras etc.) are operational (2). Disagree	(g). Security gadgets (e.g. alarm, CCTV cameras etc.) are operational (3). Neutral	(g). Security gadgets (e.g. alarm, CCTV cameras etc.) are operational (4). Agree	(g). Security gadgets (e.g. alarm, CCTV cameras etc.) are operational (5). Strongly Agree
(h). There are adequate storage facilities/space at KENAS	(h). There are adequate storage facilities/space at KENAS (1). Strongly Disagree	(h). There are adequate storage facilities/space at KENAS (2). Disagree	(h). There are adequate storage facilities/space at KENAS (3). Neutral	(h). There are adequate storage facilities/space at KENAS (4). Agree	(h). There are adequate storage facilities/space at KENAS (5). Strongly Agree
(i). I am provided with personal protective equipment whenever I need one	(i). I am provided with personal protective equipment whenever I need one (1). Strongly Disagree	(i). I am provided with personal protective equipment whenever I need one (2). Disagree	(i). I am provided with personal protective equipment whenever I need one (3). Neutral	(i). I am provided with personal protective equipment whenever I need one (4). Agree	(i). I am provided with personal protective equipment whenever I need one (5). Strongly Agree

(j). What advice would you recommend for KENAS to improve in providing safe working environment?

(17). Work Life Balance *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). I am satisfied with the number of hours I work	(a). I am satisfied with the number of hours I work (1). Strongly Disagree	(a). I am satisfied with the number of hours I work (2). Disagree	(a). I am satisfied with the number of hours I work (3). Neutral	(a). I am satisfied with the number of hours I work (4). Agree	(a). I am satisfied with the number of hours I work (5). Strongly Agree
(b). My workload is reasonable	(b). My workload is reasonable (1). Strongly Disagree	(b). My workload is reasonable (2). Disagree	(b). My workload is reasonable (3). Neutral	(b). My workload is reasonable (4). Agree	(b). My workload is reasonable (5). Strongly Agree
(c). My work does not interfere with my time for family and friends.	(c). My work does not interfere with my time for family and friends. (1). Strongly Disagree	(c). My work does not interfere with my time for family and friends. (2). Disagree	(c). My work does not interfere with my time for family and friends. (3). Neutral	(c). My work does not interfere with my time for family and friends. (4). Agree	(c). My work does not interfere with my time for family and friends. (5). Strongly Agree
(d). I have support at work to balance my work and personal life	(d). I have support at work to balance my work and personal life (1). Strongly Disagree	(d). I have support at work to balance my work and personal life (2). Disagree	(d). I have support at work to balance my work and personal life (3). Neutral	(d). I have support at work to balance my work and personal life (4). Agree	(d). I have support at work to balance my work and personal life (5). Strongly Agree

(18). Disability Friendliness *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). It is easy for people with special needs to access points of service	(a). It is easy for people with special needs to access points of service (1). Strongly Disagree	(a). It is easy for people with special needs to access points of service (2). Disagree	(a). It is easy for people with special needs to access points of service (3). Neutral	(a). It is easy for people with special needs to access points of service (4). Agree	(a). It is easy for people with special needs to access points of service (5). Strongly Agree
(b). People with special needs get quick assistance at KENAS when in need	(b). People with special needs get quick assistance at KENAS when in need (1). Strongly Disagree	(b). People with special needs get quick assistance at KENAS when in need (2). Disagree	(b). People with special needs get quick assistance at KENAS when in need (3). Neutral	(b). People with special needs get quick assistance at KENAS when in need (4). Agree	(b). People with special needs get quick assistance at KENAS when in need (5). Strongly Agree
(c). Washrooms can be used by people with special needs easily	(c). Washrooms can be used by people with special needs easily (1). Strongly Disagree	(c). Washrooms can be used by people with special needs easily (2). Disagree	(c). Washrooms can be used by people with special needs easily (3). Neutral	(c). Washrooms can be used by people with special needs easily (4). Agree	(c). Washrooms can be used by people with special needs easily (5). Strongly Agree
(d). I have been adequately sensitized by KENAS on handling people with special needs	(d). I have been adequately sensitized by KENAS on handling people with special needs (1). Strongly Disagree	(d). I have been adequately sensitized by KENAS on handling people with special needs (2). Disagree	(d). I have been adequately sensitized by KENAS on handling people with special needs (3). Neutral	(d). I have been adequately sensitized by KENAS on handling people with special needs (4). Agree	(d). I have been adequately sensitized by KENAS on handling people with special needs (5). Strongly Agree

(e). What advice would you recommend for KENAS to improve on streamlining disability in its operations?

(19). Working Tools And Equipment *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). I am provided with the necessary working materials/tools for my work	(a). I am provided with the necessary working materials/tools for my work (1). Strongly Disagree	(a). I am provided with the necessary working materials/tools for my work (2). Disagree	(a). I am provided with the necessary working materials/tools for my work (3). Neutral	(a). I am provided with the necessary working materials/tools for my work (4). Agree	(a). I am provided with the necessary working materials/tools for my work (5). Strongly Agree
(b). KENAS has consideration for current technology to improve internal operating efficiency	(b). KENAS has consideration for current technology to improve internal operating efficiency (1). Strongly Disagree	(b). KENAS has consideration for current technology to improve internal operating efficiency (2). Disagree	(b). KENAS has consideration for current technology to improve internal operating efficiency (3). Neutral	(b). KENAS has consideration for current technology to improve internal operating efficiency (4). Agree	(b). KENAS has consideration for current technology to improve internal operating efficiency (5). Strongly Agree
(c). I have no difficulty in using office equipment	(c). I have no difficulty in using office equipment (1). Strongly Disagree	(c). I have no difficulty in using office equipment (2). Disagree	(c). I have no difficulty in using office equipment (3). Neutral	(c). I have no difficulty in using office equipment (4). Agree	(c). I have no difficulty in using office equipment (5). Strongly Agree

(d). What advice would you recommend for KENAS to improve on working tools and equipment provision?

(20). Transport *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). KENAS makes transport for official duties available on request	(a). KENAS makes transport for official duties available on request (1). Strongly Disagree	(a). KENAS makes transport for official duties available on request (2). Disagree	(a). KENAS makes transport for official duties available on request (3). Neutral	(a). KENAS makes transport for official duties available on request (4). Agree	(a). KENAS makes transport for official duties available on request (5). Strongly Agree
(b). The channel for requesting transport at KENAS is clear	(b). The channel for requesting transport at KENAS is clear (1). Strongly Disagree	(b). The channel for requesting transport at KENAS is clear (2). Disagree	(b). The channel for requesting transport at KENAS is clear (3). Neutral	(b). The channel for requesting transport at KENAS is clear (4). Agree	(b). The channel for requesting transport at KENAS is clear (5). Strongly Agree
(c). Transport is made available with ease for any employee’ social/welfare requests made on time	(c). Transport is made available with ease for any employee’ social/welfare requests made on time (1). Strongly Disagree	(c). Transport is made available with ease for any employee’ social/welfare requests made on time (2). Disagree	(c). Transport is made available with ease for any employee’ social/welfare requests made on time (3). Neutral	(c). Transport is made available with ease for any employee’ social/welfare requests made on time (4). Agree	(c). Transport is made available with ease for any employee’ social/welfare requests made on time (5). Strongly Agree

(21). Trust *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). Members of my department trust each other and offer support to one another	(a). Members of my department trust each other and offer support to one another (1). Strongly Disagree	(a). Members of my department trust each other and offer support to one another (2). Disagree	(a). Members of my department trust each other and offer support to one another (3). Neutral	(a). Members of my department trust each other and offer support to one another (4). Agree	(a). Members of my department trust each other and offer support to one another (5). Strongly Agree
(b). Goals are clearly defined and achievable	(b). Goals are clearly defined and achievable (1). Strongly Disagree	(b). Goals are clearly defined and achievable (2). Disagree	(b). Goals are clearly defined and achievable (3). Neutral	(b). Goals are clearly defined and achievable (4). Agree	(b). Goals are clearly defined and achievable (5). Strongly Agree
(c). I have been given the responsibility to achieve goals, make decisions and solve problems in my department	(c). I have been given the responsibility to achieve goals, make decisions and solve problems in my department (1). Strongly Disagree	(c). I have been given the responsibility to achieve goals, make decisions and solve problems in my department (2). Disagree	(c). I have been given the responsibility to achieve goals, make decisions and solve problems in my department (3). Neutral	(c). I have been given the responsibility to achieve goals, make decisions and solve problems in my department (4). Agree	(c). I have been given the responsibility to achieve goals, make decisions and solve problems in my department (5). Strongly Agree
(d). I am recognized and rewarded for work well done	(d). I am recognized and rewarded for work well done (1). Strongly Disagree	(d). I am recognized and rewarded for work well done (2). Disagree	(d). I am recognized and rewarded for work well done (3). Neutral	(d). I am recognized and rewarded for work well done (4). Agree	(d). I am recognized and rewarded for work well done (5). Strongly Agree

(22). Management Effectiveness *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). Management is effective in developing goals and integrating them into strategies for action	(a). Management is effective in developing goals and integrating them into strategies for action (1). Strongly Disagree	(a). Management is effective in developing goals and integrating them into strategies for action (2). Disagree	(a). Management is effective in developing goals and integrating them into strategies for action (3). Neutral	(a). Management is effective in developing goals and integrating them into strategies for action (4). Agree	(a). Management is effective in developing goals and integrating them into strategies for action (5). Strongly Agree
(b).I feel the organization is going in the “right” direction	(b).I feel the organization is going in the “right” direction (1). Strongly Disagree	(b).I feel the organization is going in the “right” direction (2). Disagree	(b).I feel the organization is going in the “right” direction (3). Neutral	(b).I feel the organization is going in the “right” direction (4). Agree	(b).I feel the organization is going in the “right” direction (5). Strongly Agree
(c). My immediate manager is generally accessible to assist in resolving problems or issues when they arise	(c). My immediate manager is generally accessible to assist in resolving problems or issues when they arise (1). Strongly Disagree	(c). My immediate manager is generally accessible to assist in resolving problems or issues when they arise (2). Disagree	(c). My immediate manager is generally accessible to assist in resolving problems or issues when they arise (3). Neutral	(c). My immediate manager is generally accessible to assist in resolving problems or issues when they arise (4). Agree	(c). My immediate manager is generally accessible to assist in resolving problems or issues when they arise (5). Strongly Agree
(d). Senior management is flexible and open to change	(d). Senior management is flexible and open to change (1). Strongly Disagree	(d). Senior management is flexible and open to change (2). Disagree	(d). Senior management is flexible and open to change (3). Neutral	(d). Senior management is flexible and open to change (4). Agree	(d). Senior management is flexible and open to change (5). Strongly Agree
(e). The Management is willing to change to meet new objectives	(e). The Management is willing to change to meet new objectives (1). Strongly Disagree	(e). The Management is willing to change to meet new objectives (2). Disagree	(e). The Management is willing to change to meet new objectives (3). Neutral	(e). The Management is willing to change to meet new objectives (4). Agree	(e). The Management is willing to change to meet new objectives (5). Strongly Agree
(f). The Management fosters organizational commitment, team spirit, and pride in working for KENAS	(f). The Management fosters organizational commitment, team spirit, and pride in working for KENAS (1). Strongly Disagree	(f). The Management fosters organizational commitment, team spirit, and pride in working for KENAS (2). Disagree	(f). The Management fosters organizational commitment, team spirit, and pride in working for KENAS (3). Neutral	(f). The Management fosters organizational commitment, team spirit, and pride in working for KENAS (4). Agree	(f). The Management fosters organizational commitment, team spirit, and pride in working for KENAS (5). Strongly Agree
(g). KENAS executives care about staff ideas	(g). KENAS executives care about staff ideas (1). Strongly Disagree	(g). KENAS executives care about staff ideas (2). Disagree	(g). KENAS executives care about staff ideas (3). Neutral	(g). KENAS executives care about staff ideas (4). Agree	(g). KENAS executives care about staff ideas (5). Strongly Agree

(23). Top Management *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). KENAS involves staff in making decisions affecting them	(a). KENAS involves staff in making decisions affecting them (1). Strongly Disagree	(a). KENAS involves staff in making decisions affecting them (2). Disagree	(a). KENAS involves staff in making decisions affecting them (3). Neutral	(a). KENAS involves staff in making decisions affecting them (4). Agree	(a). KENAS involves staff in making decisions affecting them (5). Strongly Agree
(b). Managers empower employees to make effective decisions	(b). Managers empower employees to make effective decisions (1). Strongly Disagree	(b). Managers empower employees to make effective decisions (2). Disagree	(b). Managers empower employees to make effective decisions (3). Neutral	(b). Managers empower employees to make effective decisions (4). Agree	(b). Managers empower employees to make effective decisions (5). Strongly Agree
(c). Senior management maintain open communication channels that encourage new ways of doing things	(c). Senior management maintain open communication channels that encourage new ways of doing things (1). Strongly Disagree	(c). Senior management maintain open communication channels that encourage new ways of doing things (2). Disagree	(c). Senior management maintain open communication channels that encourage new ways of doing things (3). Neutral	(c). Senior management maintain open communication channels that encourage new ways of doing things (4). Agree	(c). Senior management maintain open communication channels that encourage new ways of doing things (5). Strongly Agree
(d). Diverse viewpoints are sought out and valued by top management	(d). Diverse viewpoints are sought out and valued by top management (1). Strongly Disagree	(d). Diverse viewpoints are sought out and valued by top management (2). Disagree	(d). Diverse viewpoints are sought out and valued by top management (3). Neutral	(d). Diverse viewpoints are sought out and valued by top management (4). Agree	(d). Diverse viewpoints are sought out and valued by top management (5). Strongly Agree
(e). Management communicates the reasons behind important decisions	(e). Management communicates the reasons behind important decisions (1). Strongly Disagree	(e). Management communicates the reasons behind important decisions (2). Disagree	(e). Management communicates the reasons behind important decisions (3). Neutral	(e). Management communicates the reasons behind important decisions (4). Agree	(e). Management communicates the reasons behind important decisions (5). Strongly Agree

(24). Confidence In Teamwork *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). Effective teamwork is recognized and rewarded in the organization	(a). Effective teamwork is recognized and rewarded in the organization (1). Strongly Disagree	(a). Effective teamwork is recognized and rewarded in the organization (2). Disagree	(a). Effective teamwork is recognized and rewarded in the organization (3). Neutral	(a). Effective teamwork is recognized and rewarded in the organization (4). Agree	(a). Effective teamwork is recognized and rewarded in the organization (5). Strongly Agree
(b). There is a spirit of we’re all in this together within KENAS	(b). There is a spirit of we’re all in this together within KENAS (1). Strongly Disagree	(b). There is a spirit of we’re all in this together within KENAS (2). Disagree	(b). There is a spirit of we’re all in this together within KENAS (3). Neutral	(b). There is a spirit of we’re all in this together within KENAS (4). Agree	(b). There is a spirit of we’re all in this together within KENAS (5). Strongly Agree
(c). Other team members will help if I need	(c). Other team members will help if I need (1). Strongly Disagree	(c). Other team members will help if I need (2). Disagree	(c). Other team members will help if I need (3). Neutral	(c). Other team members will help if I need (4). Agree	(c). Other team members will help if I need (5). Strongly Agree
(d). Our team fosters open communication and recognizes individual contributions	(d). Our team fosters open communication and recognizes individual contributions (1). Strongly Disagree	(d). Our team fosters open communication and recognizes individual contributions (2). Disagree	(d). Our team fosters open communication and recognizes individual contributions (3). Neutral	(d). Our team fosters open communication and recognizes individual contributions (4). Agree	(d). Our team fosters open communication and recognizes individual contributions (5). Strongly Agree

(25). Customer Care *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). KENAS has a caring attitude	(a). KENAS has a caring attitude (1). Strongly Disagree	(a). KENAS has a caring attitude (2). Disagree	(a). KENAS has a caring attitude (3). Neutral	(a). KENAS has a caring attitude (4). Agree	(a). KENAS has a caring attitude (5). Strongly Agree
(b). KENAS overall image among its customers is improving	(b). KENAS overall image among its customers is improving (1). Strongly Disagree	(b). KENAS overall image among its customers is improving (2). Disagree	(b). KENAS overall image among its customers is improving (3). Neutral	(b). KENAS overall image among its customers is improving (4). Agree	(b). KENAS overall image among its customers is improving (5). Strongly Agree
(c). Employees of KENAS have high integrity in service delivery	(c). Employees of KENAS have high integrity in service delivery (1). Strongly Disagree	(c). Employees of KENAS have high integrity in service delivery (2). Disagree	(c). Employees of KENAS have high integrity in service delivery (3). Neutral	(c). Employees of KENAS have high integrity in service delivery (4). Agree	(c). Employees of KENAS have high integrity in service delivery (5). Strongly Agree
(d). Staff at KENAS are dedicated and committed to their duty	(d). Staff at KENAS are dedicated and committed to their duty (1). Strongly Disagree	(d). Staff at KENAS are dedicated and committed to their duty (2). Disagree	(d). Staff at KENAS are dedicated and committed to their duty (3). Neutral	(d). Staff at KENAS are dedicated and committed to their duty (4). Agree	(d). Staff at KENAS are dedicated and committed to their duty (5). Strongly Agree

(25). Organizational Design *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). The decision-making process is quick and efficient in my unit	(a). The decision-making process is quick and efficient in my unit (1). Strongly Disagree	(a). The decision-making process is quick and efficient in my unit (2). Disagree	(a). The decision-making process is quick and efficient in my unit (3). Neutral	(a). The decision-making process is quick and efficient in my unit (4). Agree	(a). The decision-making process is quick and efficient in my unit (5). Strongly Agree
(b). Communications within the organization are generally clear and concise	(b). Communications within the organization are generally clear and concise (1). Strongly Disagree	(b). Communications within the organization are generally clear and concise (2). Disagree	(b). Communications within the organization are generally clear and concise (3). Neutral	(b). Communications within the organization are generally clear and concise (4). Agree	(b). Communications within the organization are generally clear and concise (5). Strongly Agree
(c). KENAS supports honest two-way communication between Managers and Employees	(c). KENAS supports honest two-way communication between Managers and Employees (1). Strongly Disagree	(c). KENAS supports honest two-way communication between Managers and Employees (2). Disagree	(c). KENAS supports honest two-way communication between Managers and Employees (3). Neutral	(c). KENAS supports honest two-way communication between Managers and Employees (4). Agree	(c). KENAS supports honest two-way communication between Managers and Employees (5). Strongly Agree
(d). KENAS culture promotes a balance between work and family life	(d). KENAS culture promotes a balance between work and family life (1). Strongly Disagree	(d). KENAS culture promotes a balance between work and family life (2). Disagree	(d). KENAS culture promotes a balance between work and family life (3). Neutral	(d). KENAS culture promotes a balance between work and family life (4). Agree	(d). KENAS culture promotes a balance between work and family life (5). Strongly Agree
(e). The work policies are well developed and organized.	(e). The work policies are well developed and organized. (1). Strongly Disagree	(e). The work policies are well developed and organized. (2). Disagree	(e). The work policies are well developed and organized. (3). Neutral	(e). The work policies are well developed and organized. (4). Agree	(e). The work policies are well developed and organized. (5). Strongly Agree

(26). Information Sharing *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). I know where to get the information I need to do my job	(a). I know where to get the information I need to do my job (1). Strongly Disagree	(a). I know where to get the information I need to do my job (2). Disagree	(a). I know where to get the information I need to do my job (3). Neutral	(a). I know where to get the information I need to do my job (4). Agree	(a). I know where to get the information I need to do my job (5). Strongly Agree
(b). Confidential information is accessible only to authorized persons	(b). Confidential information is accessible only to authorized persons (1). Strongly Disagree	(b). Confidential information is accessible only to authorized persons (2). Disagree	(b). Confidential information is accessible only to authorized persons (3). Neutral	(b). Confidential information is accessible only to authorized persons (4). Agree	(b). Confidential information is accessible only to authorized persons (5). Strongly Agree

(27). Commitment *

	(1). Strongly Disagree	(2). Disagree	(3). Neutral	(4). Agree	(5). Strongly Agree
(a). Employees are committed to serving KENAS	(a). Employees are committed to serving KENAS (1). Strongly Disagree	(a). Employees are committed to serving KENAS (2). Disagree	(a). Employees are committed to serving KENAS (3). Neutral	(a). Employees are committed to serving KENAS (4). Agree	(a). Employees are committed to serving KENAS (5). Strongly Agree
(b). Employees are held accountable for their work	(b). Employees are held accountable for their work (1). Strongly Disagree	(b). Employees are held accountable for their work (2). Disagree	(b). Employees are held accountable for their work (3). Neutral	(b). Employees are held accountable for their work (4). Agree	(b). Employees are held accountable for their work (5). Strongly Agree
(c). I would recommend working at KENAS to others	(c). I would recommend working at KENAS to others (1). Strongly Disagree	(c). I would recommend working at KENAS to others (2). Disagree	(c). I would recommend working at KENAS to others (3). Neutral	(c). I would recommend working at KENAS to others (4). Agree	(c). I would recommend working at KENAS to others (5). Strongly Agree
(d). Generally I am happy to be an employee of KENAS	(d). Generally I am happy to be an employee of KENAS (1). Strongly Disagree	(d). Generally I am happy to be an employee of KENAS (2). Disagree	(d). Generally I am happy to be an employee of KENAS (3). Neutral	(d). Generally I am happy to be an employee of KENAS (4). Agree	(d). Generally I am happy to be an employee of KENAS (5). Strongly Agree

(29). How long have you worked at KENAS? *

(30). How long do you expect to continue working for KENAS? *

(a). Until retirement
(b). More than 10 years
(c). Between 5-10 years
(d). None of the above

(31). Based on your overall experience with KENAS, how likely are you to recommend someone you respect for employment here? 0 Very Unlikely to 10 Very Likely? (Select only one) *

	(0). Very Unlikely	(1)	(2)	(3)	(4)	(5)	(6)	(7)	(8)	(9)	(10) Very Likey
Select	Select (0). Very Unlikely	Select (1)	Select (2)	Select (3)	Select (4)	Select (5)	Select (6)	Select (7)	Select (8)	Select (9)	Select (10) Very Likey

(32). What was the basis for the rating in 31 above? *

(33). What are the things that motivate you to continue working for KENAS? *

(34). What are the things that are discouraging you from working for KENAS? *

(35). In your opinion, what do you think can be done to make working environment at KENAS the best? *

(36). In your opinion, what do you think can be done to improve KENAS corporate culture? *