KENYA LAW CUSTOMER SATISFACTION SURVEY 2024

Introduction

National Council for Law Reporting (Kenya Law) has contracted Millenium Management Consultants Limited (MMCL) to undertake a customer satisfaction survey with the aim of improving its service delivery, increasing customer satisfaction levels and ultimately improving its corporate image. The purpose of this survey is to establish customer satisfaction levels among the its stakeholders and also identify ways of improving service delivery. We are therefore requesting you to fill all sections of this questionnaire and return it to the MMCL Officer who will be available for any assistance. Do not indicate your name.

1. County and Country:

2. Gender

(a) Male
(b) Female
(c) Other

4. (a) Are you a person living with disability?

(a) Yes
(b) No

4. (b) If YES in 4(a) above, please indicate the form of disability e.g. physical, visual, hearing etc

10. Which Kenya Law product did you access? Tick below *

a) Kenya Law Reports
b) Laws Of Kenya Volumes
c) Journals and case digests
d) Other (specify)

CUSTOMER SATISFACTION LEVELS

Please indicate the extent to which you agree with the following statements about Kenya Law on a five-point Likert scale (1-5). (1-strong disagreement, 5-strong agreement)

11. Image/ Identity *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) I am aware of and can easily identify the Kenya Law brand	a) I am aware of and can easily identify the Kenya Law brand StronglyDisagree(1)	a) I am aware of and can easily identify the Kenya Law brand Disagree(2)	a) I am aware of and can easily identify the Kenya Law brand Neutral(3)	a) I am aware of and can easily identify the Kenya Law brand Agree(4)	a) I am aware of and can easily identify the Kenya Law brand Strongly Agree(5)
b) I am proud to be associated with Kenya Law	b) I am proud to be associated with Kenya Law StronglyDisagree(1)	b) I am proud to be associated with Kenya Law Disagree(2)	b) I am proud to be associated with Kenya Law Neutral(3)	b) I am proud to be associated with Kenya Law Agree(4)	b) I am proud to be associated with Kenya Law Strongly Agree(5)
c) I am aware of Kenya Law products	c) I am aware of Kenya Law products StronglyDisagree(1)	c) I am aware of Kenya Law products Disagree(2)	c) I am aware of Kenya Law products Neutral(3)	c) I am aware of Kenya Law products Agree(4)	c) I am aware of Kenya Law products Strongly Agree(5)

12. Products *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Kenya Law publications are relevant and of quality	a) Kenya Law publications are relevant and of quality StronglyDisagree(1)	a) Kenya Law publications are relevant and of quality Disagree(2)	a) Kenya Law publications are relevant and of quality Neutral(3)	a) Kenya Law publications are relevant and of quality Agree(4)	a) Kenya Law publications are relevant and of quality Strongly Agree(5)
b) Kenya Law publications are affordable	b) Kenya Law publications are affordable StronglyDisagree(1)	b) Kenya Law publications are affordable Disagree(2)	b) Kenya Law publications are affordable Neutral(3)	b) Kenya Law publications are affordable Agree(4)	b) Kenya Law publications are affordable Strongly Agree(5)
c) Kenya Law provides information that is timely and up to date	c) Kenya Law provides information that is timely and up to date StronglyDisagree(1)	c) Kenya Law provides information that is timely and up to date Disagree(2)	c) Kenya Law provides information that is timely and up to date Neutral(3)	c) Kenya Law provides information that is timely and up to date Agree(4)	c) Kenya Law provides information that is timely and up to date Strongly Agree(5)
d) Kenya Law website is easy to navigate	d) Kenya Law website is easy to navigate StronglyDisagree(1)	d) Kenya Law website is easy to navigate Disagree(2)	d) Kenya Law website is easy to navigate Neutral(3)	d) Kenya Law website is easy to navigate Agree(4)	d) Kenya Law website is easy to navigate Strongly Agree(5)
e) Kenya Law online services are easy to access and use	e) Kenya Law online services are easy to access and use StronglyDisagree(1)	e) Kenya Law online services are easy to access and use Disagree(2)	e) Kenya Law online services are easy to access and use Neutral(3)	e) Kenya Law online services are easy to access and use Agree(4)	e) Kenya Law online services are easy to access and use Strongly Agree(5)
f) I can access all information I need online	f) I can access all information I need online StronglyDisagree(1)	f) I can access all information I need online Disagree(2)	f) I can access all information I need online Neutral(3)	f) I can access all information I need online Agree(4)	f) I can access all information I need online Strongly Agree(5)
g) Kenya Law publications consider persons with disabilities	g) Kenya Law publications consider persons with disabilities StronglyDisagree(1)	g) Kenya Law publications consider persons with disabilities Disagree(2)	g) Kenya Law publications consider persons with disabilities Neutral(3)	g) Kenya Law publications consider persons with disabilities Agree(4)	g) Kenya Law publications consider persons with disabilities Strongly Agree(5)
h) Kenya Law payment for services is easy and transparent	h) Kenya Law payment for services is easy and transparent StronglyDisagree(1)	h) Kenya Law payment for services is easy and transparent Disagree(2)	h) Kenya Law payment for services is easy and transparent Neutral(3)	h) Kenya Law payment for services is easy and transparent Agree(4)	h) Kenya Law payment for services is easy and transparent Strongly Agree(5)
i) Changes in Kenya Law affective stakeholders are communicated in a timely manner	i) Changes in Kenya Law affective stakeholders are communicated in a timely manner StronglyDisagree(1)	i) Changes in Kenya Law affective stakeholders are communicated in a timely manner Disagree(2)	i) Changes in Kenya Law affective stakeholders are communicated in a timely manner Neutral(3)	i) Changes in Kenya Law affective stakeholders are communicated in a timely manner Agree(4)	i) Changes in Kenya Law affective stakeholders are communicated in a timely manner Strongly Agree(5)
j) Kenya Law provides appropriate advice and guidance	j) Kenya Law provides appropriate advice and guidance StronglyDisagree(1)	j) Kenya Law provides appropriate advice and guidance Disagree(2)	j) Kenya Law provides appropriate advice and guidance Neutral(3)	j) Kenya Law provides appropriate advice and guidance Agree(4)	j) Kenya Law provides appropriate advice and guidance Strongly Agree(5)
k) Information provided by Kenya Law is useful, reliable and easy to understand	k) Information provided by Kenya Law is useful, reliable and easy to understand StronglyDisagree(1)	k) Information provided by Kenya Law is useful, reliable and easy to understand Disagree(2)	k) Information provided by Kenya Law is useful, reliable and easy to understand Neutral(3)	k) Information provided by Kenya Law is useful, reliable and easy to understand Agree(4)	k) Information provided by Kenya Law is useful, reliable and easy to understand Strongly Agree(5)

l) What advice would you recommend for Kenya Law to improve its products

13. Service Delivery *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) There is timely and efficient delivery of services from Kenya Law	a) There is timely and efficient delivery of services from Kenya Law StronglyDisagree(1)	a) There is timely and efficient delivery of services from Kenya Law Disagree(2)	a) There is timely and efficient delivery of services from Kenya Law Neutral(3)	a) There is timely and efficient delivery of services from Kenya Law Agree(4)	a) There is timely and efficient delivery of services from Kenya Law Strongly Agree(5)
b) The services I received were communicated in a clear and informative manner	b) The services I received were communicated in a clear and informative manner StronglyDisagree(1)	b) The services I received were communicated in a clear and informative manner Disagree(2)	b) The services I received were communicated in a clear and informative manner Neutral(3)	b) The services I received were communicated in a clear and informative manner Agree(4)	b) The services I received were communicated in a clear and informative manner Strongly Agree(5)
c) Kenya Law embraces modern technology in its operations	c) Kenya Law embraces modern technology in its operations StronglyDisagree(1)	c) Kenya Law embraces modern technology in its operations Disagree(2)	c) Kenya Law embraces modern technology in its operations Neutral(3)	c) Kenya Law embraces modern technology in its operations Agree(4)	c) Kenya Law embraces modern technology in its operations Strongly Agree(5)
d) It takes reasonable time to obtain needed services when you visit Kenya Law offices	d) It takes reasonable time to obtain needed services when you visit Kenya Law offices StronglyDisagree(1)	d) It takes reasonable time to obtain needed services when you visit Kenya Law offices Disagree(2)	d) It takes reasonable time to obtain needed services when you visit Kenya Law offices Neutral(3)	d) It takes reasonable time to obtain needed services when you visit Kenya Law offices Agree(4)	d) It takes reasonable time to obtain needed services when you visit Kenya Law offices Strongly Agree(5)
e) Overall, I am satisfied with the way the service/product was provided by the Kenya Law staff	e) Overall, I am satisfied with the way the service/product was provided by the Kenya Law staff StronglyDisagree(1)	e) Overall, I am satisfied with the way the service/product was provided by the Kenya Law staff Disagree(2)	e) Overall, I am satisfied with the way the service/product was provided by the Kenya Law staff Neutral(3)	e) Overall, I am satisfied with the way the service/product was provided by the Kenya Law staff Agree(4)	e) Overall, I am satisfied with the way the service/product was provided by the Kenya Law staff Strongly Agree(5)
f) Customer needs are well understood by the staff	f) Customer needs are well understood by the staff StronglyDisagree(1)	f) Customer needs are well understood by the staff Disagree(2)	f) Customer needs are well understood by the staff Neutral(3)	f) Customer needs are well understood by the staff Agree(4)	f) Customer needs are well understood by the staff Strongly Agree(5)
g) Kenya Law staff members are courteous and treat customers professionally	g) Kenya Law staff members are courteous and treat customers professionally StronglyDisagree(1)	g) Kenya Law staff members are courteous and treat customers professionally Disagree(2)	g) Kenya Law staff members are courteous and treat customers professionally Neutral(3)	g) Kenya Law staff members are courteous and treat customers professionally Agree(4)	g) Kenya Law staff members are courteous and treat customers professionally Strongly Agree(5)

h) What advice would you recommend for Kenya Law to improve its service delivery level?

14. Complaints Handling *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Kenya Law has an established complaint handling mechanisms	a) Kenya Law has an established complaint handling mechanisms StronglyDisagree(1)	a) Kenya Law has an established complaint handling mechanisms Disagree(2)	a) Kenya Law has an established complaint handling mechanisms Neutral(3)	a) Kenya Law has an established complaint handling mechanisms Agree(4)	a) Kenya Law has an established complaint handling mechanisms Strongly Agree(5)
b) Kenya Law has clearly communicated the complaint handling process	b) Kenya Law has clearly communicated the complaint handling process StronglyDisagree(1)	b) Kenya Law has clearly communicated the complaint handling process Disagree(2)	b) Kenya Law has clearly communicated the complaint handling process Neutral(3)	b) Kenya Law has clearly communicated the complaint handling process Agree(4)	b) Kenya Law has clearly communicated the complaint handling process Strongly Agree(5)
c) There is a way one can anonymously report a complaint at Kenya Law	c) There is a way one can anonymously report a complaint at Kenya Law StronglyDisagree(1)	c) There is a way one can anonymously report a complaint at Kenya Law Disagree(2)	c) There is a way one can anonymously report a complaint at Kenya Law Neutral(3)	c) There is a way one can anonymously report a complaint at Kenya Law Agree(4)	c) There is a way one can anonymously report a complaint at Kenya Law Strongly Agree(5)
d) Customer complaints are addressed within a reasonable time as promised in the Kenya Law citizen’s service delivery charter	d) Customer complaints are addressed within a reasonable time as promised in the Kenya Law citizen’s service delivery charter StronglyDisagree(1)	d) Customer complaints are addressed within a reasonable time as promised in the Kenya Law citizen’s service delivery charter Disagree(2)	d) Customer complaints are addressed within a reasonable time as promised in the Kenya Law citizen’s service delivery charter Neutral(3)	d) Customer complaints are addressed within a reasonable time as promised in the Kenya Law citizen’s service delivery charter Agree(4)	d) Customer complaints are addressed within a reasonable time as promised in the Kenya Law citizen’s service delivery charter Strongly Agree(5)
e) Kenya Law acknowledges the receipt of complaints and informs the customer on what is being done about it.	e) Kenya Law acknowledges the receipt of complaints and informs the customer on what is being done about it. StronglyDisagree(1)	e) Kenya Law acknowledges the receipt of complaints and informs the customer on what is being done about it. Disagree(2)	e) Kenya Law acknowledges the receipt of complaints and informs the customer on what is being done about it. Neutral(3)	e) Kenya Law acknowledges the receipt of complaints and informs the customer on what is being done about it. Agree(4)	e) Kenya Law acknowledges the receipt of complaints and informs the customer on what is being done about it. Strongly Agree(5)
f) Customers are informed of other complaints redress channels should he/she not be satisfied with the response given.	f) Customers are informed of other complaints redress channels should he/she not be satisfied with the response given. StronglyDisagree(1)	f) Customers are informed of other complaints redress channels should he/she not be satisfied with the response given. Disagree(2)	f) Customers are informed of other complaints redress channels should he/she not be satisfied with the response given. Neutral(3)	f) Customers are informed of other complaints redress channels should he/she not be satisfied with the response given. Agree(4)	f) Customers are informed of other complaints redress channels should he/she not be satisfied with the response given. Strongly Agree(5)

g) What additional measures should Kenya Law put in place to ensure complaints are handled effectively?

15. Communication *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) I am aware of various available communication channels (Email, telephone, mail, social media, Kenya Law website, SMS alerts, etc.)	a) I am aware of various available communication channels (Email, telephone, mail, social media, Kenya Law website, SMS alerts, etc.) StronglyDisagree(1)	a) I am aware of various available communication channels (Email, telephone, mail, social media, Kenya Law website, SMS alerts, etc.) Disagree(2)	a) I am aware of various available communication channels (Email, telephone, mail, social media, Kenya Law website, SMS alerts, etc.) Neutral(3)	a) I am aware of various available communication channels (Email, telephone, mail, social media, Kenya Law website, SMS alerts, etc.) Agree(4)	a) I am aware of various available communication channels (Email, telephone, mail, social media, Kenya Law website, SMS alerts, etc.) Strongly Agree(5)
b) Reaching Kenya Law through its various communication channels is easy	b) Reaching Kenya Law through its various communication channels is easy StronglyDisagree(1)	b) Reaching Kenya Law through its various communication channels is easy Disagree(2)	b) Reaching Kenya Law through its various communication channels is easy Neutral(3)	b) Reaching Kenya Law through its various communication channels is easy Agree(4)	b) Reaching Kenya Law through its various communication channels is easy Strongly Agree(5)
c) Kenya Law provides information that is important in my decision making	c) Kenya Law provides information that is important in my decision making StronglyDisagree(1)	c) Kenya Law provides information that is important in my decision making Disagree(2)	c) Kenya Law provides information that is important in my decision making Neutral(3)	c) Kenya Law provides information that is important in my decision making Agree(4)	c) Kenya Law provides information that is important in my decision making Strongly Agree(5)
d) Kenya Law responds promptly to inquiries	d) Kenya Law responds promptly to inquiries StronglyDisagree(1)	d) Kenya Law responds promptly to inquiries Disagree(2)	d) Kenya Law responds promptly to inquiries Neutral(3)	d) Kenya Law responds promptly to inquiries Agree(4)	d) Kenya Law responds promptly to inquiries Strongly Agree(5)

e) What measures should Kenya Law take to ensure effective communication with its customers and other stakeholders?

16. Accessibility *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Kenya Law publications provide me with balanced information and are available	a) Kenya Law publications provide me with balanced information and are available StronglyDisagree(1)	a) Kenya Law publications provide me with balanced information and are available Disagree(2)	a) Kenya Law publications provide me with balanced information and are available Neutral(3)	a) Kenya Law publications provide me with balanced information and are available Agree(4)	a) Kenya Law publications provide me with balanced information and are available Strongly Agree(5)
b) Kenya Law offices are easily accessed by persons with disabilities	b) Kenya Law offices are easily accessed by persons with disabilities StronglyDisagree(1)	b) Kenya Law offices are easily accessed by persons with disabilities Disagree(2)	b) Kenya Law offices are easily accessed by persons with disabilities Neutral(3)	b) Kenya Law offices are easily accessed by persons with disabilities Agree(4)	b) Kenya Law offices are easily accessed by persons with disabilities Strongly Agree(5)
c) I can easily access information I need about Kenya Law from their website	c) I can easily access information I need about Kenya Law from their website StronglyDisagree(1)	c) I can easily access information I need about Kenya Law from their website Disagree(2)	c) I can easily access information I need about Kenya Law from their website Neutral(3)	c) I can easily access information I need about Kenya Law from their website Agree(4)	c) I can easily access information I need about Kenya Law from their website Strongly Agree(5)
d) Kenya Law database is reliable and provides adequate information	d) Kenya Law database is reliable and provides adequate information StronglyDisagree(1)	d) Kenya Law database is reliable and provides adequate information Disagree(2)	d) Kenya Law database is reliable and provides adequate information Neutral(3)	d) Kenya Law database is reliable and provides adequate information Agree(4)	d) Kenya Law database is reliable and provides adequate information Strongly Agree(5)
e) The key messages in Kenya Law publications are clear and well presented	e) The key messages in Kenya Law publications are clear and well presented StronglyDisagree(1)	e) The key messages in Kenya Law publications are clear and well presented Disagree(2)	e) The key messages in Kenya Law publications are clear and well presented Neutral(3)	e) The key messages in Kenya Law publications are clear and well presented Agree(4)	e) The key messages in Kenya Law publications are clear and well presented Strongly Agree(5)
f) Service points are conveniently / strategically located	f) Service points are conveniently / strategically located StronglyDisagree(1)	f) Service points are conveniently / strategically located Disagree(2)	f) Service points are conveniently / strategically located Neutral(3)	f) Service points are conveniently / strategically located Agree(4)	f) Service points are conveniently / strategically located Strongly Agree(5)

i) What advice would you offer for Kenya Law to improve accessibility to its stakeholders?

17. Procurement (Suppliers only)

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Kenya Law clearly states the terms of engagement in its procurement process	a) Kenya Law clearly states the terms of engagement in its procurement process StronglyDisagree(1)	a) Kenya Law clearly states the terms of engagement in its procurement process Disagree(2)	a) Kenya Law clearly states the terms of engagement in its procurement process Neutral(3)	a) Kenya Law clearly states the terms of engagement in its procurement process Agree(4)	a) Kenya Law clearly states the terms of engagement in its procurement process Strongly Agree(5)
b) The procurement process exudes transparency, accountability and integrity	b) The procurement process exudes transparency, accountability and integrity StronglyDisagree(1)	b) The procurement process exudes transparency, accountability and integrity Disagree(2)	b) The procurement process exudes transparency, accountability and integrity Neutral(3)	b) The procurement process exudes transparency, accountability and integrity Agree(4)	b) The procurement process exudes transparency, accountability and integrity Strongly Agree(5)
c) As a supplier, I understand the procurement procedures and my role in the procurement process	c) As a supplier, I understand the procurement procedures and my role in the procurement process StronglyDisagree(1)	c) As a supplier, I understand the procurement procedures and my role in the procurement process Disagree(2)	c) As a supplier, I understand the procurement procedures and my role in the procurement process Neutral(3)	c) As a supplier, I understand the procurement procedures and my role in the procurement process Agree(4)	c) As a supplier, I understand the procurement procedures and my role in the procurement process Strongly Agree(5)
d) Kenya Law clearly communicates its intentions to the suppliers during the contract preparation stage	d) Kenya Law clearly communicates its intentions to the suppliers during the contract preparation stage StronglyDisagree(1)	d) Kenya Law clearly communicates its intentions to the suppliers during the contract preparation stage Disagree(2)	d) Kenya Law clearly communicates its intentions to the suppliers during the contract preparation stage Neutral(3)	d) Kenya Law clearly communicates its intentions to the suppliers during the contract preparation stage Agree(4)	d) Kenya Law clearly communicates its intentions to the suppliers during the contract preparation stage Strongly Agree(5)
e) Advice and challenges from suppliers are acknowledged	e) Advice and challenges from suppliers are acknowledged StronglyDisagree(1)	e) Advice and challenges from suppliers are acknowledged Disagree(2)	e) Advice and challenges from suppliers are acknowledged Neutral(3)	e) Advice and challenges from suppliers are acknowledged Agree(4)	e) Advice and challenges from suppliers are acknowledged Strongly Agree(5)
f) Payment for goods/services procured is made as per the agreed contract	f) Payment for goods/services procured is made as per the agreed contract StronglyDisagree(1)	f) Payment for goods/services procured is made as per the agreed contract Disagree(2)	f) Payment for goods/services procured is made as per the agreed contract Neutral(3)	f) Payment for goods/services procured is made as per the agreed contract Agree(4)	f) Payment for goods/services procured is made as per the agreed contract Strongly Agree(5)
g) Kenya Law reserves 30% of their procurement for the special groups	g) Kenya Law reserves 30% of their procurement for the special groups StronglyDisagree(1)	g) Kenya Law reserves 30% of their procurement for the special groups Disagree(2)	g) Kenya Law reserves 30% of their procurement for the special groups Neutral(3)	g) Kenya Law reserves 30% of their procurement for the special groups Agree(4)	g) Kenya Law reserves 30% of their procurement for the special groups Strongly Agree(5)

h) How would you advice Kenya Law to improve on its procurement processes?

18. Kenya Law offers various products and services to its customers. Please indicate your level of satisfaction with the products and/or services you have accessed/used from Kenya Law .

PRODUCTS AND SERVICES *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Case Law database	a) Case Law database StronglyDisagree(1)	a) Case Law database Disagree(2)	a) Case Law database Neutral(3)	a) Case Law database Agree(4)	a) Case Law database Strongly Agree(5)
b) Newsletter	b) Newsletter StronglyDisagree(1)	b) Newsletter Disagree(2)	b) Newsletter Neutral(3)	b) Newsletter Agree(4)	b) Newsletter Strongly Agree(5)
c) Cause list	c) Cause list StronglyDisagree(1)	c) Cause list Disagree(2)	c) Cause list Neutral(3)	c) Cause list Agree(4)	c) Cause list Strongly Agree(5)
d) Laws of Kenya	d) Laws of Kenya StronglyDisagree(1)	d) Laws of Kenya Disagree(2)	d) Laws of Kenya Neutral(3)	d) Laws of Kenya Agree(4)	d) Laws of Kenya Strongly Agree(5)
e) Kenya Law Case Digests	e) Kenya Law Case Digests StronglyDisagree(1)	e) Kenya Law Case Digests Disagree(2)	e) Kenya Law Case Digests Neutral(3)	e) Kenya Law Case Digests Agree(4)	e) Kenya Law Case Digests Strongly Agree(5)
f) The Bench Bulletin (FREE publication)	f) The Bench Bulletin (FREE publication) StronglyDisagree(1)	f) The Bench Bulletin (FREE publication) Disagree(2)	f) The Bench Bulletin (FREE publication) Neutral(3)	f) The Bench Bulletin (FREE publication) Agree(4)	f) The Bench Bulletin (FREE publication) Strongly Agree(5)
g) The Kenya Law Reports	g) The Kenya Law Reports StronglyDisagree(1)	g) The Kenya Law Reports Disagree(2)	g) The Kenya Law Reports Neutral(3)	g) The Kenya Law Reports Agree(4)	g) The Kenya Law Reports Strongly Agree(5)
h) The Laws of Kenya Compendiums	h) The Laws of Kenya Compendiums StronglyDisagree(1)	h) The Laws of Kenya Compendiums Disagree(2)	h) The Laws of Kenya Compendiums Neutral(3)	h) The Laws of Kenya Compendiums Agree(4)	h) The Laws of Kenya Compendiums Strongly Agree(5)
i) Kenya Law Review Journal.	i) Kenya Law Review Journal. StronglyDisagree(1)	i) Kenya Law Review Journal. Disagree(2)	i) Kenya Law Review Journal. Neutral(3)	i) Kenya Law Review Journal. Agree(4)	i) Kenya Law Review Journal. Strongly Agree(5)
j) Technical support in the development of legal publications (Digital and hard copy)	j) Technical support in the development of legal publications (Digital and hard copy) StronglyDisagree(1)	j) Technical support in the development of legal publications (Digital and hard copy) Disagree(2)	j) Technical support in the development of legal publications (Digital and hard copy) Neutral(3)	j) Technical support in the development of legal publications (Digital and hard copy) Agree(4)	j) Technical support in the development of legal publications (Digital and hard copy) Strongly Agree(5)

19. Please indicate your level of awareness based on the Kenya Law mandate. *

	AWARE	NOT AWARE
Kenya Law monitors and reports on the development of Kenya’s jurisprudence through the publication of the Kenya Law Reports.	Kenya Law monitors and reports on the development of Kenya’s jurisprudence through the publication of the Kenya Law Reports. AWARE	Kenya Law monitors and reports on the development of Kenya’s jurisprudence through the publication of the Kenya Law Reports. NOT AWARE
Revision, consolidation and publishing of the Laws of Kenya.	Revision, consolidation and publishing of the Laws of Kenya. AWARE	Revision, consolidation and publishing of the Laws of Kenya. NOT AWARE
Undertake such other related publications and perform such other functions as may be conferred by law.	Undertake such other related publications and perform such other functions as may be conferred by law. AWARE	Undertake such other related publications and perform such other functions as may be conferred by law. NOT AWARE

(g) If other (specify)

21. How long have you interacted/engaged with Kenya Law?

22. Since you started interacting with Kenya Law, to what extent have things changed within the last two years in terms of service delivery?

23. Provide any suggestion(s) that can be used to advice Kenya Law to improve on overall service delivery to its stakeholders.

24. Kindly indicate any measures that can be put in place to improve access to information at Kenya Law

25. Kindly indicate if there is any information on Kenya Law services you may have tried to access but could not?

26. What can you say Kenya Law is known for?

THANK YOU FOR TAKING TIME TO FILL IN THIS QUESTIONNAIRE👍

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