MUST - Survey 3: Local Community Integration & Impact Survey

Introduction

Meru University of Science and Technology (MUST) is committed to providing high-quality education, fostering impactful research, and maintaining excellent relations with our suppliers and host community. These surveys measure customer satisfaction, identify service delivery gaps, and drive institutional continuous improvement in line with ISO 9001:2015 and ISO 21001:2018 standards. Your responses will be treated with absolute confidentiality.

PART A: GENERAL & DEMOGRAPHIC INFORMATION

Local Area / Neighborhood (e.g., Nchiru) *

Occupation / Nature of Business *

Duration of Residence in the Area *

Are you or your family employed/studying at MUST? *YesNo

Proximity Profile *Immediate Neighboring ResidentWider Meru County Citizen

Engagement Category *Local Business OwnerCorporate / NGO PartnerGeneral Public

Scale of Business *Large / Framework Contract VendorSmall & Medium Enterprise (SME)

PART B: SATISFACTION RATINGS

Rate your satisfaction by selecting the appropriate option based on the 5-Point Likert Scale: 1 = Very Dissatisfied (VD) | 2 = Dissatisfied (D) | 3 = Neutral (N) | 4 = Satisfied (S) | 5 = Very Satisfied (VS)

Cluster 1: Corporate Social Responsibility (CSR) & Community Outreach

1. The University actively participates in local environmental conservation, tree planting, and cleanups. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. MUST organizes free medical camps, health sensitizations, or wellness programs for locals. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. The University supports local primary and secondary schools through educational outreach. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

4. The institution offers visible mentorship or training workshops targeted at local youth and women. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

5. Community engagement events organized by the university are accessible and welcoming to residents. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

Cluster 2: Economic Impact, Local Sourcing & Employment

1. The presence of the University has significantly boosted local businesses and housing demand. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. The University prioritizes local casual labor and employment opportunities where qualified. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. Local traders and farmers are given fair opportunities to supply fresh produce and consumer goods. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

4. The university fosters an environment that encourages local real estate and commercial growth. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

5. The economic benefits of having the University in this area outweigh any local disadvantages. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

Cluster 3: Environmental Sustainability, Safety & Public Health

1. The University manages its waste disposal, drainage, and effluent discharges responsibly. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. The University's security measures (guards, patrols) positively impact the surrounding neighborhood. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. The presence of the campus does not cause undue noise, disruption, or environmental degradation. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

4. The institution collaborates with local leaders to address sanitation and public health risks. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

5. Traffic and commuter movements generated by the University are managed to avoid local accidents. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

Cluster 4: Corporate Communication, Coexistence & Social Harmony

1. The University administration maintains respectful relations with local elders, leaders, and residents. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

2. The university handles community grievances or cultural misunderstandings with sensitivity. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

3. University student behavior outside the campus boundaries is generally respectful and peaceful. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

4. Information from the University regarding community security or public updates is shared transparently. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

5. Overall, Meru University of Science and Technology is a trusted and valued neighbor to the community. *1 - Very Dissatisfied2 - Dissatisfied3 - Neutral4 - Satisfied5 - Very Satisfied

PART C: OPEN-ENDED FEEDBACK & RECOMMENDATIONS

1. What do you appreciate most about the services offered by Meru University of Science and Technology? *

2. Please outline specific areas where the University needs to improve its services. *

MUST – Survey 3: Local Community Integration & Impact Survey