NACADA EMPLOYEE SATISFACTION AND WORK ENVIRONMENT SURVEY 2025

Introduction

The National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA) has contracted Millenium Management Consultants Limited (MMCL) to carry out Employee Satisfaction and Work Environment Survey. The purpose of this survey is to establish the current level of employee satisfaction and work environment at NACADA and identify areas for improvement. We are therefore kindly requesting you to fill in this questionnaire and return it to MMCL Officer, who will also be available for any assistance. Do not indicate your name. (NB - Your response will be treated with utmost confidentiality and will be collated with other responses received)

1. Please indicate your job group *

2. Please indicate your Duty Station *

4. Gender *

(a) Female
(b) Male

5.(a) Are you having any form of Disability? *

(a) Yes
(b) No

Please indicate the extent to which you agree with the following statements about NACADA, on a five point scale (1-5- where 1 denotes strong disagreement and 5 denotes strong agreement)

6. Knowledge about NACADA *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) I understand the mandate of NACADA	a) I understand the mandate of NACADA StronglyDisagree(1)	a) I understand the mandate of NACADA Disagree(2)	a) I understand the mandate of NACADA Neutral(3)	a) I understand the mandate of NACADA Agree(4)	a) I understand the mandate of NACADA Strongly Agree(5)
b) I am conversant with NACADA Vision, Mission and Core values	b) I am conversant with NACADA Vision, Mission and Core values StronglyDisagree(1)	b) I am conversant with NACADA Vision, Mission and Core values Disagree(2)	b) I am conversant with NACADA Vision, Mission and Core values Neutral(3)	b) I am conversant with NACADA Vision, Mission and Core values Agree(4)	b) I am conversant with NACADA Vision, Mission and Core values Strongly Agree(5)
c) I am aware of NACADA Strategic Plan	c) I am aware of NACADA Strategic Plan StronglyDisagree(1)	c) I am aware of NACADA Strategic Plan Disagree(2)	c) I am aware of NACADA Strategic Plan Neutral(3)	c) I am aware of NACADA Strategic Plan Agree(4)	c) I am aware of NACADA Strategic Plan Strongly Agree(5)
d) NACADA contributes to the achievement of national development goals	d) NACADA contributes to the achievement of national development goals StronglyDisagree(1)	d) NACADA contributes to the achievement of national development goals Disagree(2)	d) NACADA contributes to the achievement of national development goals Neutral(3)	d) NACADA contributes to the achievement of national development goals Agree(4)	d) NACADA contributes to the achievement of national development goals Strongly Agree(5)
e) I am satisfied that NACADA has committed itself to comply with the terms stipulated in its Service Charter	e) I am satisfied that NACADA has committed itself to comply with the terms stipulated in its Service Charter StronglyDisagree(1)	e) I am satisfied that NACADA has committed itself to comply with the terms stipulated in its Service Charter Disagree(2)	e) I am satisfied that NACADA has committed itself to comply with the terms stipulated in its Service Charter Neutral(3)	e) I am satisfied that NACADA has committed itself to comply with the terms stipulated in its Service Charter Agree(4)	e) I am satisfied that NACADA has committed itself to comply with the terms stipulated in its Service Charter Strongly Agree(5)
f) NACADA is an organization of good public standing and does not entertain cases of corruption	f) NACADA is an organization of good public standing and does not entertain cases of corruption StronglyDisagree(1)	f) NACADA is an organization of good public standing and does not entertain cases of corruption Disagree(2)	f) NACADA is an organization of good public standing and does not entertain cases of corruption Neutral(3)	f) NACADA is an organization of good public standing and does not entertain cases of corruption Agree(4)	f) NACADA is an organization of good public standing and does not entertain cases of corruption Strongly Agree(5)
g) I am satisfied that NACADA offers excellent services to its customers	g) I am satisfied that NACADA offers excellent services to its customers StronglyDisagree(1)	g) I am satisfied that NACADA offers excellent services to its customers Disagree(2)	g) I am satisfied that NACADA offers excellent services to its customers Neutral(3)	g) I am satisfied that NACADA offers excellent services to its customers Agree(4)	g) I am satisfied that NACADA offers excellent services to its customers Strongly Agree(5)

7. Management and Leadership *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) NACADA management recognizes and makes use of its employee’s abilities and skills	a) NACADA management recognizes and makes use of its employee’s abilities and skills StronglyDisagree(1)	a) NACADA management recognizes and makes use of its employee’s abilities and skills Disagree(2)	a) NACADA management recognizes and makes use of its employee’s abilities and skills Neutral(3)	a) NACADA management recognizes and makes use of its employee’s abilities and skills Agree(4)	a) NACADA management recognizes and makes use of its employee’s abilities and skills Strongly Agree(5)
b) NACADA management is sensitive to employees concerns	b) NACADA management is sensitive to employees concerns StronglyDisagree(1)	b) NACADA management is sensitive to employees concerns Disagree(2)	b) NACADA management is sensitive to employees concerns Neutral(3)	b) NACADA management is sensitive to employees concerns Agree(4)	b) NACADA management is sensitive to employees concerns Strongly Agree(5)
c) Planning NACADA activities is scheduled and organized	c) Planning NACADA activities is scheduled and organized StronglyDisagree(1)	c) Planning NACADA activities is scheduled and organized Disagree(2)	c) Planning NACADA activities is scheduled and organized Neutral(3)	c) Planning NACADA activities is scheduled and organized Agree(4)	c) Planning NACADA activities is scheduled and organized Strongly Agree(5)
d) Top management communicates to us frequently	d) Top management communicates to us frequently StronglyDisagree(1)	d) Top management communicates to us frequently Disagree(2)	d) Top management communicates to us frequently Neutral(3)	d) Top management communicates to us frequently Agree(4)	d) Top management communicates to us frequently Strongly Agree(5)
e) My supervisor leads by example	e) My supervisor leads by example StronglyDisagree(1)	e) My supervisor leads by example Disagree(2)	e) My supervisor leads by example Neutral(3)	e) My supervisor leads by example Agree(4)	e) My supervisor leads by example Strongly Agree(5)

8. Organizational Commitment *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) I am satisfied in my work as NACADA employee	a) I am satisfied in my work as NACADA employee StronglyDisagree(1)	a) I am satisfied in my work as NACADA employee Disagree(2)	a) I am satisfied in my work as NACADA employee Neutral(3)	a) I am satisfied in my work as NACADA employee Agree(4)	a) I am satisfied in my work as NACADA employee Strongly Agree(5)
b) I would prefer to stay with NACADA, even if offered a similar job elsewhere.	b) I would prefer to stay with NACADA, even if offered a similar job elsewhere. StronglyDisagree(1)	b) I would prefer to stay with NACADA, even if offered a similar job elsewhere. Disagree(2)	b) I would prefer to stay with NACADA, even if offered a similar job elsewhere. Neutral(3)	b) I would prefer to stay with NACADA, even if offered a similar job elsewhere. Agree(4)	b) I would prefer to stay with NACADA, even if offered a similar job elsewhere. Strongly Agree(5)
c) I am proud to tell people that I work for NACADA	c) I am proud to tell people that I work for NACADA StronglyDisagree(1)	c) I am proud to tell people that I work for NACADA Disagree(2)	c) I am proud to tell people that I work for NACADA Neutral(3)	c) I am proud to tell people that I work for NACADA Agree(4)	c) I am proud to tell people that I work for NACADA Strongly Agree(5)
d) I would recommend NACADA as a great place to work.	d) I would recommend NACADA as a great place to work. StronglyDisagree(1)	d) I would recommend NACADA as a great place to work. Disagree(2)	d) I would recommend NACADA as a great place to work. Neutral(3)	d) I would recommend NACADA as a great place to work. Agree(4)	d) I would recommend NACADA as a great place to work. Strongly Agree(5)

9. Job Satisfaction *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) My job is a good fit with my skills and interests.	a) My job is a good fit with my skills and interests. StronglyDisagree(1)	a) My job is a good fit with my skills and interests. Disagree(2)	a) My job is a good fit with my skills and interests. Neutral(3)	a) My job is a good fit with my skills and interests. Agree(4)	a) My job is a good fit with my skills and interests. Strongly Agree(5)
b) Innovation is valued at my work.	b) Innovation is valued at my work. StronglyDisagree(1)	b) Innovation is valued at my work. Disagree(2)	b) Innovation is valued at my work. Neutral(3)	b) Innovation is valued at my work. Agree(4)	b) Innovation is valued at my work. Strongly Agree(5)
c) I have opportunities for career growth within NACADA	c) I have opportunities for career growth within NACADA StronglyDisagree(1)	c) I have opportunities for career growth within NACADA Disagree(2)	c) I have opportunities for career growth within NACADA Neutral(3)	c) I have opportunities for career growth within NACADA Agree(4)	c) I have opportunities for career growth within NACADA Strongly Agree(5)
d) I know how my work contributes to the achievement of my department/ NACADA's goals	d) I know how my work contributes to the achievement of my department/ NACADA's goals StronglyDisagree(1)	d) I know how my work contributes to the achievement of my department/ NACADA's goals Disagree(2)	d) I know how my work contributes to the achievement of my department/ NACADA's goals Neutral(3)	d) I know how my work contributes to the achievement of my department/ NACADA's goals Agree(4)	d) I know how my work contributes to the achievement of my department/ NACADA's goals Strongly Agree(5)
e) The work that I do gives me a sense of accomplishment	e) The work that I do gives me a sense of accomplishment StronglyDisagree(1)	e) The work that I do gives me a sense of accomplishment Disagree(2)	e) The work that I do gives me a sense of accomplishment Neutral(3)	e) The work that I do gives me a sense of accomplishment Agree(4)	e) The work that I do gives me a sense of accomplishment Strongly Agree(5)
f) My job is challenging in a good way.	f) My job is challenging in a good way. StronglyDisagree(1)	f) My job is challenging in a good way. Disagree(2)	f) My job is challenging in a good way. Neutral(3)	f) My job is challenging in a good way. Agree(4)	f) My job is challenging in a good way. Strongly Agree(5)
g) I am inspired to give my very best.	g) I am inspired to give my very best. StronglyDisagree(1)	g) I am inspired to give my very best. Disagree(2)	g) I am inspired to give my very best. Neutral(3)	g) I am inspired to give my very best. Agree(4)	g) I am inspired to give my very best. Strongly Agree(5)

10. Co-Worker Interaction, Teamwork and Supervision *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) I like to socialize with my co-workers in the workplace.	a) I like to socialize with my co-workers in the workplace. StronglyDisagree(1)	a) I like to socialize with my co-workers in the workplace. Disagree(2)	a) I like to socialize with my co-workers in the workplace. Neutral(3)	a) I like to socialize with my co-workers in the workplace. Agree(4)	a) I like to socialize with my co-workers in the workplace. Strongly Agree(5)
b) My co-workers are good communicators.	b) My co-workers are good communicators. StronglyDisagree(1)	b) My co-workers are good communicators. Disagree(2)	b) My co-workers are good communicators. Neutral(3)	b) My co-workers are good communicators. Agree(4)	b) My co-workers are good communicators. Strongly Agree(5)
c) My co-workers treat me with respect.	c) My co-workers treat me with respect. StronglyDisagree(1)	c) My co-workers treat me with respect. Disagree(2)	c) My co-workers treat me with respect. Neutral(3)	c) My co-workers treat me with respect. Agree(4)	c) My co-workers treat me with respect. Strongly Agree(5)
d) My co-workers and I work well as a team.	d) My co-workers and I work well as a team. StronglyDisagree(1)	d) My co-workers and I work well as a team. Disagree(2)	d) My co-workers and I work well as a team. Neutral(3)	d) My co-workers and I work well as a team. Agree(4)	d) My co-workers and I work well as a team. Strongly Agree(5)
e) My immediate supervisor treats me with respect.	e) My immediate supervisor treats me with respect. StronglyDisagree(1)	e) My immediate supervisor treats me with respect. Disagree(2)	e) My immediate supervisor treats me with respect. Neutral(3)	e) My immediate supervisor treats me with respect. Agree(4)	e) My immediate supervisor treats me with respect. Strongly Agree(5)
f) I receive meaningful recognition for work well done.	f) I receive meaningful recognition for work well done. StronglyDisagree(1)	f) I receive meaningful recognition for work well done. Disagree(2)	f) I receive meaningful recognition for work well done. Neutral(3)	f) I receive meaningful recognition for work well done. Agree(4)	f) I receive meaningful recognition for work well done. Strongly Agree(5)
g) My immediate supervisor seems to care about me as a person.	g) My immediate supervisor seems to care about me as a person. StronglyDisagree(1)	g) My immediate supervisor seems to care about me as a person. Disagree(2)	g) My immediate supervisor seems to care about me as a person. Neutral(3)	g) My immediate supervisor seems to care about me as a person. Agree(4)	g) My immediate supervisor seems to care about me as a person. Strongly Agree(5)
h) I can disagree with my immediate supervisor on work-related issues without fear of reprisal.	h) I can disagree with my immediate supervisor on work-related issues without fear of reprisal. StronglyDisagree(1)	h) I can disagree with my immediate supervisor on work-related issues without fear of reprisal. Disagree(2)	h) I can disagree with my immediate supervisor on work-related issues without fear of reprisal. Neutral(3)	h) I can disagree with my immediate supervisor on work-related issues without fear of reprisal. Agree(4)	h) I can disagree with my immediate supervisor on work-related issues without fear of reprisal. Strongly Agree(5)
i) My immediate supervisor gives me useful feedback on my job performance.	i) My immediate supervisor gives me useful feedback on my job performance. StronglyDisagree(1)	i) My immediate supervisor gives me useful feedback on my job performance. Disagree(2)	i) My immediate supervisor gives me useful feedback on my job performance. Neutral(3)	i) My immediate supervisor gives me useful feedback on my job performance. Agree(4)	i) My immediate supervisor gives me useful feedback on my job performance. Strongly Agree(5)

11. Learning and Development *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) I get the training and development I need to do my job.	a) I get the training and development I need to do my job. StronglyDisagree(1)	a) I get the training and development I need to do my job. Disagree(2)	a) I get the training and development I need to do my job. Neutral(3)	a) I get the training and development I need to do my job. Agree(4)	a) I get the training and development I need to do my job. Strongly Agree(5)
b) I have a role in supporting my work related learning and development needs	b) I have a role in supporting my work related learning and development needs StronglyDisagree(1)	b) I have a role in supporting my work related learning and development needs Disagree(2)	b) I have a role in supporting my work related learning and development needs Neutral(3)	b) I have a role in supporting my work related learning and development needs Agree(4)	b) I have a role in supporting my work related learning and development needs Strongly Agree(5)
c) My department supports my work-related learning and development.	c) My department supports my work-related learning and development. StronglyDisagree(1)	c) My department supports my work-related learning and development. Disagree(2)	c) My department supports my work-related learning and development. Neutral(3)	c) My department supports my work-related learning and development. Agree(4)	c) My department supports my work-related learning and development. Strongly Agree(5)
d) I am satisfied with the learning and development opportunities available at work.	d) I am satisfied with the learning and development opportunities available at work. StronglyDisagree(1)	d) I am satisfied with the learning and development opportunities available at work. Disagree(2)	d) I am satisfied with the learning and development opportunities available at work. Neutral(3)	d) I am satisfied with the learning and development opportunities available at work. Agree(4)	d) I am satisfied with the learning and development opportunities available at work. Strongly Agree(5)

12. Communication *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) I am satisfied with the types of information NACADA communicates to staff.	a) I am satisfied with the types of information NACADA communicates to staff. StronglyDisagree(1)	a) I am satisfied with the types of information NACADA communicates to staff. Disagree(2)	a) I am satisfied with the types of information NACADA communicates to staff. Neutral(3)	a) I am satisfied with the types of information NACADA communicates to staff. Agree(4)	a) I am satisfied with the types of information NACADA communicates to staff. Strongly Agree(5)
b) I am satisfied with the amount of information NACADA communicates to staff.	b) I am satisfied with the amount of information NACADA communicates to staff. StronglyDisagree(1)	b) I am satisfied with the amount of information NACADA communicates to staff. Disagree(2)	b) I am satisfied with the amount of information NACADA communicates to staff. Neutral(3)	b) I am satisfied with the amount of information NACADA communicates to staff. Agree(4)	b) I am satisfied with the amount of information NACADA communicates to staff. Strongly Agree(5)
c) Essential information flows effectively from senior leadership to staff.	c) Essential information flows effectively from senior leadership to staff. StronglyDisagree(1)	c) Essential information flows effectively from senior leadership to staff. Disagree(2)	c) Essential information flows effectively from senior leadership to staff. Neutral(3)	c) Essential information flows effectively from senior leadership to staff. Agree(4)	c) Essential information flows effectively from senior leadership to staff. Strongly Agree(5)
d) I am satisfied with the way my department communicates with staff.	d) I am satisfied with the way my department communicates with staff. StronglyDisagree(1)	d) I am satisfied with the way my department communicates with staff. Disagree(2)	d) I am satisfied with the way my department communicates with staff. Neutral(3)	d) I am satisfied with the way my department communicates with staff. Agree(4)	d) I am satisfied with the way my department communicates with staff. Strongly Agree(5)

13. Pay and Benefits *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) My compensation/benefits are fair and commensurate with the industry	a) My compensation/benefits are fair and commensurate with the industry StronglyDisagree(1)	a) My compensation/benefits are fair and commensurate with the industry Disagree(2)	a) My compensation/benefits are fair and commensurate with the industry Neutral(3)	a) My compensation/benefits are fair and commensurate with the industry Agree(4)	a) My compensation/benefits are fair and commensurate with the industry Strongly Agree(5)
b) My salary commensurate with my responsibility	b) My salary commensurate with my responsibility StronglyDisagree(1)	b) My salary commensurate with my responsibility Disagree(2)	b) My salary commensurate with my responsibility Neutral(3)	b) My salary commensurate with my responsibility Agree(4)	b) My salary commensurate with my responsibility Strongly Agree(5)
c) My salary is paid regularly on time	c) My salary is paid regularly on time StronglyDisagree(1)	c) My salary is paid regularly on time Disagree(2)	c) My salary is paid regularly on time Neutral(3)	c) My salary is paid regularly on time Agree(4)	c) My salary is paid regularly on time Strongly Agree(5)

14. Reward System *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) NACADA gives enough recognition for work that is well done	a) NACADA gives enough recognition for work that is well done StronglyDisagree(1)	a) NACADA gives enough recognition for work that is well done Disagree(2)	a) NACADA gives enough recognition for work that is well done Neutral(3)	a) NACADA gives enough recognition for work that is well done Agree(4)	a) NACADA gives enough recognition for work that is well done Strongly Agree(5)
b) Individual initiative is encouraged in NACADA	b) Individual initiative is encouraged in NACADA StronglyDisagree(1)	b) Individual initiative is encouraged in NACADA Disagree(2)	b) Individual initiative is encouraged in NACADA Neutral(3)	b) Individual initiative is encouraged in NACADA Agree(4)	b) Individual initiative is encouraged in NACADA Strongly Agree(5)
c) Disciplinary cases are given fair hearing before punishments are administered at NACADA	c) Disciplinary cases are given fair hearing before punishments are administered at NACADA StronglyDisagree(1)	c) Disciplinary cases are given fair hearing before punishments are administered at NACADA Disagree(2)	c) Disciplinary cases are given fair hearing before punishments are administered at NACADA Neutral(3)	c) Disciplinary cases are given fair hearing before punishments are administered at NACADA Agree(4)	c) Disciplinary cases are given fair hearing before punishments are administered at NACADA Strongly Agree(5)
d) Staff actions which are against NACADA policies are highly discouraged through punishments and other means	d) Staff actions which are against NACADA policies are highly discouraged through punishments and other means StronglyDisagree(1)	d) Staff actions which are against NACADA policies are highly discouraged through punishments and other means Disagree(2)	d) Staff actions which are against NACADA policies are highly discouraged through punishments and other means Neutral(3)	d) Staff actions which are against NACADA policies are highly discouraged through punishments and other means Agree(4)	d) Staff actions which are against NACADA policies are highly discouraged through punishments and other means Strongly Agree(5)
e) Disciplinary cases are resolved within reasonable time	e) Disciplinary cases are resolved within reasonable time StronglyDisagree(1)	e) Disciplinary cases are resolved within reasonable time Disagree(2)	e) Disciplinary cases are resolved within reasonable time Neutral(3)	e) Disciplinary cases are resolved within reasonable time Agree(4)	e) Disciplinary cases are resolved within reasonable time Strongly Agree(5)

15. Performance Management *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Performance appraisals are regular and focused on personal development	a) Performance appraisals are regular and focused on personal development StronglyDisagree(1)	a) Performance appraisals are regular and focused on personal development Disagree(2)	a) Performance appraisals are regular and focused on personal development Neutral(3)	a) Performance appraisals are regular and focused on personal development Agree(4)	a) Performance appraisals are regular and focused on personal development Strongly Agree(5)
b) NACADA staff are accountable for their actions	b) NACADA staff are accountable for their actions StronglyDisagree(1)	b) NACADA staff are accountable for their actions Disagree(2)	b) NACADA staff are accountable for their actions Neutral(3)	b) NACADA staff are accountable for their actions Agree(4)	b) NACADA staff are accountable for their actions Strongly Agree(5)
c) NACADA managers provide staff with adequate feedback	c) NACADA managers provide staff with adequate feedback StronglyDisagree(1)	c) NACADA managers provide staff with adequate feedback Disagree(2)	c) NACADA managers provide staff with adequate feedback Neutral(3)	c) NACADA managers provide staff with adequate feedback Agree(4)	c) NACADA managers provide staff with adequate feedback Strongly Agree(5)
d) Staff have clear measures (key performance indicators) for each of their objectives	d) Staff have clear measures (key performance indicators) for each of their objectives StronglyDisagree(1)	d) Staff have clear measures (key performance indicators) for each of their objectives Disagree(2)	d) Staff have clear measures (key performance indicators) for each of their objectives Neutral(3)	d) Staff have clear measures (key performance indicators) for each of their objectives Agree(4)	d) Staff have clear measures (key performance indicators) for each of their objectives Strongly Agree(5)
e) All staff know what is expected of them in their job	e) All staff know what is expected of them in their job StronglyDisagree(1)	e) All staff know what is expected of them in their job Disagree(2)	e) All staff know what is expected of them in their job Neutral(3)	e) All staff know what is expected of them in their job Agree(4)	e) All staff know what is expected of them in their job Strongly Agree(5)

WORK ENVIRONMENT

16. Office Ergonomics *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) Office space is adequate at NACADA	a) Office space is adequate at NACADA StronglyDisagree(1)	a) Office space is adequate at NACADA Disagree(2)	a) Office space is adequate at NACADA Neutral(3)	a) Office space is adequate at NACADA Agree(4)	a) Office space is adequate at NACADA Strongly Agree(5)
b) Furniture in my work station is comfortable	b) Furniture in my work station is comfortable StronglyDisagree(1)	b) Furniture in my work station is comfortable Disagree(2)	b) Furniture in my work station is comfortable Neutral(3)	b) Furniture in my work station is comfortable Agree(4)	b) Furniture in my work station is comfortable Strongly Agree(5)
c) Offices at NACADA have adequate furniture and equipment to enable employees to perform their duties effectively	c) Offices at NACADA have adequate furniture and equipment to enable employees to perform their duties effectively StronglyDisagree(1)	c) Offices at NACADA have adequate furniture and equipment to enable employees to perform their duties effectively Disagree(2)	c) Offices at NACADA have adequate furniture and equipment to enable employees to perform their duties effectively Neutral(3)	c) Offices at NACADA have adequate furniture and equipment to enable employees to perform their duties effectively Agree(4)	c) Offices at NACADA have adequate furniture and equipment to enable employees to perform their duties effectively Strongly Agree(5)

17. Occupational Health *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) My office is well ventilated and well lit	a) My office is well ventilated and well lit StronglyDisagree(1)	a) My office is well ventilated and well lit Disagree(2)	a) My office is well ventilated and well lit Neutral(3)	a) My office is well ventilated and well lit Agree(4)	a) My office is well ventilated and well lit Strongly Agree(5)
b) NACADA offices are cleaned as required	b) NACADA offices are cleaned as required StronglyDisagree(1)	b) NACADA offices are cleaned as required Disagree(2)	b) NACADA offices are cleaned as required Neutral(3)	b) NACADA offices are cleaned as required Agree(4)	b) NACADA offices are cleaned as required Strongly Agree(5)
c) I have not experienced any work-related illnesses during my work at NACADA	c) I have not experienced any work-related illnesses during my work at NACADA StronglyDisagree(1)	c) I have not experienced any work-related illnesses during my work at NACADA Disagree(2)	c) I have not experienced any work-related illnesses during my work at NACADA Neutral(3)	c) I have not experienced any work-related illnesses during my work at NACADA Agree(4)	c) I have not experienced any work-related illnesses during my work at NACADA Strongly Agree(5)
d) Facilities in the washrooms are functional	d) Facilities in the washrooms are functional StronglyDisagree(1)	d) Facilities in the washrooms are functional Disagree(2)	d) Facilities in the washrooms are functional Neutral(3)	d) Facilities in the washrooms are functional Agree(4)	d) Facilities in the washrooms are functional Strongly Agree(5)
e) Washroom utilities like soap, hand napkins, drier etc., are available and/or works in NACADA washrooms’	e) Washroom utilities like soap, hand napkins, drier etc., are available and/or works in NACADA washrooms’ StronglyDisagree(1)	e) Washroom utilities like soap, hand napkins, drier etc., are available and/or works in NACADA washrooms’ Disagree(2)	e) Washroom utilities like soap, hand napkins, drier etc., are available and/or works in NACADA washrooms’ Neutral(3)	e) Washroom utilities like soap, hand napkins, drier etc., are available and/or works in NACADA washrooms’ Agree(4)	e) Washroom utilities like soap, hand napkins, drier etc., are available and/or works in NACADA washrooms’ Strongly Agree(5)
f) NACADA maintains adequate supply of potable water in its offices	f) NACADA maintains adequate supply of potable water in its offices StronglyDisagree(1)	f) NACADA maintains adequate supply of potable water in its offices Disagree(2)	f) NACADA maintains adequate supply of potable water in its offices Neutral(3)	f) NACADA maintains adequate supply of potable water in its offices Agree(4)	f) NACADA maintains adequate supply of potable water in its offices Strongly Agree(5)
g) I am satisfied with sanitation & hygiene standards in NACADA	g) I am satisfied with sanitation & hygiene standards in NACADA StronglyDisagree(1)	g) I am satisfied with sanitation & hygiene standards in NACADA Disagree(2)	g) I am satisfied with sanitation & hygiene standards in NACADA Neutral(3)	g) I am satisfied with sanitation & hygiene standards in NACADA Agree(4)	g) I am satisfied with sanitation & hygiene standards in NACADA Strongly Agree(5)

18. Occupational Safety *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) I am aware of the risks and hazards in my work environment.	a) I am aware of the risks and hazards in my work environment. StronglyDisagree(1)	a) I am aware of the risks and hazards in my work environment. Disagree(2)	a) I am aware of the risks and hazards in my work environment. Neutral(3)	a) I am aware of the risks and hazards in my work environment. Agree(4)	a) I am aware of the risks and hazards in my work environment. Strongly Agree(5)
b) I am aware of my role and responsibility for protecting my personal health and safety in the workplace.	b) I am aware of my role and responsibility for protecting my personal health and safety in the workplace. StronglyDisagree(1)	b) I am aware of my role and responsibility for protecting my personal health and safety in the workplace. Disagree(2)	b) I am aware of my role and responsibility for protecting my personal health and safety in the workplace. Neutral(3)	b) I am aware of my role and responsibility for protecting my personal health and safety in the workplace. Agree(4)	b) I am aware of my role and responsibility for protecting my personal health and safety in the workplace. Strongly Agree(5)
c) I know what to do in the event of a fire emergency	c) I know what to do in the event of a fire emergency StronglyDisagree(1)	c) I know what to do in the event of a fire emergency Disagree(2)	c) I know what to do in the event of a fire emergency Neutral(3)	c) I know what to do in the event of a fire emergency Agree(4)	c) I know what to do in the event of a fire emergency Strongly Agree(5)
d) My department seems committed to ensuring my health and well-being	d) My department seems committed to ensuring my health and well-being StronglyDisagree(1)	d) My department seems committed to ensuring my health and well-being Disagree(2)	d) My department seems committed to ensuring my health and well-being Neutral(3)	d) My department seems committed to ensuring my health and well-being Agree(4)	d) My department seems committed to ensuring my health and well-being Strongly Agree(5)
e) Emergency exits are well marked	e) Emergency exits are well marked StronglyDisagree(1)	e) Emergency exits are well marked Disagree(2)	e) Emergency exits are well marked Neutral(3)	e) Emergency exits are well marked Agree(4)	e) Emergency exits are well marked Strongly Agree(5)
f) NACADA provides adequate safety training	f) NACADA provides adequate safety training StronglyDisagree(1)	f) NACADA provides adequate safety training Disagree(2)	f) NACADA provides adequate safety training Neutral(3)	f) NACADA provides adequate safety training Agree(4)	f) NACADA provides adequate safety training Strongly Agree(5)
g) Security gadgets (e.g. alarm, CCTV cameras etc.) are operational	g) Security gadgets (e.g. alarm, CCTV cameras etc.) are operational StronglyDisagree(1)	g) Security gadgets (e.g. alarm, CCTV cameras etc.) are operational Disagree(2)	g) Security gadgets (e.g. alarm, CCTV cameras etc.) are operational Neutral(3)	g) Security gadgets (e.g. alarm, CCTV cameras etc.) are operational Agree(4)	g) Security gadgets (e.g. alarm, CCTV cameras etc.) are operational Strongly Agree(5)
h) There are adequate storage facilities/space at NACADA	h) There are adequate storage facilities/space at NACADA StronglyDisagree(1)	h) There are adequate storage facilities/space at NACADA Disagree(2)	h) There are adequate storage facilities/space at NACADA Neutral(3)	h) There are adequate storage facilities/space at NACADA Agree(4)	h) There are adequate storage facilities/space at NACADA Strongly Agree(5)
i) I am provided with personal protective equipment whenever I need one	i) I am provided with personal protective equipment whenever I need one StronglyDisagree(1)	i) I am provided with personal protective equipment whenever I need one Disagree(2)	i) I am provided with personal protective equipment whenever I need one Neutral(3)	i) I am provided with personal protective equipment whenever I need one Agree(4)	i) I am provided with personal protective equipment whenever I need one Strongly Agree(5)

19. Work life balance *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) I am satisfied with the number of hours I work	a) I am satisfied with the number of hours I work StronglyDisagree(1)	a) I am satisfied with the number of hours I work Disagree(2)	a) I am satisfied with the number of hours I work Neutral(3)	a) I am satisfied with the number of hours I work Agree(4)	a) I am satisfied with the number of hours I work Strongly Agree(5)
b) My workload is reasonable	b) My workload is reasonable StronglyDisagree(1)	b) My workload is reasonable Disagree(2)	b) My workload is reasonable Neutral(3)	b) My workload is reasonable Agree(4)	b) My workload is reasonable Strongly Agree(5)
c) My work does not interfere with my time for family and friends.	c) My work does not interfere with my time for family and friends. StronglyDisagree(1)	c) My work does not interfere with my time for family and friends. Disagree(2)	c) My work does not interfere with my time for family and friends. Neutral(3)	c) My work does not interfere with my time for family and friends. Agree(4)	c) My work does not interfere with my time for family and friends. Strongly Agree(5)
d) I have support at work to balance my work and personal life	d) I have support at work to balance my work and personal life StronglyDisagree(1)	d) I have support at work to balance my work and personal life Disagree(2)	d) I have support at work to balance my work and personal life Neutral(3)	d) I have support at work to balance my work and personal life Agree(4)	d) I have support at work to balance my work and personal life Strongly Agree(5)

20. Disability Friendliness *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) It is easy for people with special needs to access points of service	a) It is easy for people with special needs to access points of service StronglyDisagree(1)	a) It is easy for people with special needs to access points of service Disagree(2)	a) It is easy for people with special needs to access points of service Neutral(3)	a) It is easy for people with special needs to access points of service Agree(4)	a) It is easy for people with special needs to access points of service Strongly Agree(5)
b) People with special needs get quick assistance at NACADA when in need	b) People with special needs get quick assistance at NACADA when in need StronglyDisagree(1)	b) People with special needs get quick assistance at NACADA when in need Disagree(2)	b) People with special needs get quick assistance at NACADA when in need Neutral(3)	b) People with special needs get quick assistance at NACADA when in need Agree(4)	b) People with special needs get quick assistance at NACADA when in need Strongly Agree(5)
c) Washrooms can be used by people with special needs easily	c) Washrooms can be used by people with special needs easily StronglyDisagree(1)	c) Washrooms can be used by people with special needs easily Disagree(2)	c) Washrooms can be used by people with special needs easily Neutral(3)	c) Washrooms can be used by people with special needs easily Agree(4)	c) Washrooms can be used by people with special needs easily Strongly Agree(5)
d) I have been adequately sensitized by NACADA on handling people with special needs	d) I have been adequately sensitized by NACADA on handling people with special needs StronglyDisagree(1)	d) I have been adequately sensitized by NACADA on handling people with special needs Disagree(2)	d) I have been adequately sensitized by NACADA on handling people with special needs Neutral(3)	d) I have been adequately sensitized by NACADA on handling people with special needs Agree(4)	d) I have been adequately sensitized by NACADA on handling people with special needs Strongly Agree(5)

21. Working Tools and Equipment *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) I am provided with the necessary working materials/tools for my work	a) I am provided with the necessary working materials/tools for my work StronglyDisagree(1)	a) I am provided with the necessary working materials/tools for my work Disagree(2)	a) I am provided with the necessary working materials/tools for my work Neutral(3)	a) I am provided with the necessary working materials/tools for my work Agree(4)	a) I am provided with the necessary working materials/tools for my work Strongly Agree(5)
b) NACADA has consideration for current technology to improve internal operating efficiency	b) NACADA has consideration for current technology to improve internal operating efficiency StronglyDisagree(1)	b) NACADA has consideration for current technology to improve internal operating efficiency Disagree(2)	b) NACADA has consideration for current technology to improve internal operating efficiency Neutral(3)	b) NACADA has consideration for current technology to improve internal operating efficiency Agree(4)	b) NACADA has consideration for current technology to improve internal operating efficiency Strongly Agree(5)
c) I have no difficulty in using office equipment	c) I have no difficulty in using office equipment StronglyDisagree(1)	c) I have no difficulty in using office equipment Disagree(2)	c) I have no difficulty in using office equipment Neutral(3)	c) I have no difficulty in using office equipment Agree(4)	c) I have no difficulty in using office equipment Strongly Agree(5)

22. Transport *

	StronglyDisagree(1)	Disagree(2)	Neutral(3)	Agree(4)	Strongly Agree(5)
a) NACADA makes transport for official duties available on request	a) NACADA makes transport for official duties available on request StronglyDisagree(1)	a) NACADA makes transport for official duties available on request Disagree(2)	a) NACADA makes transport for official duties available on request Neutral(3)	a) NACADA makes transport for official duties available on request Agree(4)	a) NACADA makes transport for official duties available on request Strongly Agree(5)
b) NACADA has a clear policy and procedure for transport requests	b) NACADA has a clear policy and procedure for transport requests StronglyDisagree(1)	b) NACADA has a clear policy and procedure for transport requests Disagree(2)	b) NACADA has a clear policy and procedure for transport requests Neutral(3)	b) NACADA has a clear policy and procedure for transport requests Agree(4)	b) NACADA has a clear policy and procedure for transport requests Strongly Agree(5)
c) Transport is made available with ease for any employee’ social/welfare requests made on time	c) Transport is made available with ease for any employee’ social/welfare requests made on time StronglyDisagree(1)	c) Transport is made available with ease for any employee’ social/welfare requests made on time Disagree(2)	c) Transport is made available with ease for any employee’ social/welfare requests made on time Neutral(3)	c) Transport is made available with ease for any employee’ social/welfare requests made on time Agree(4)	c) Transport is made available with ease for any employee’ social/welfare requests made on time Strongly Agree(5)

23. What recommendations would you make to NACADA for improvement of employee satisfaction? *

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NACADA EMPLOYEE SATISFACTION AND WORK ENVIRONMENT SURVEY 2025

Introduction

Please indicate the extent to which you agree with the following statements about NACADA, on a five point scale (1-5- where 1 denotes strong disagreement and 5 denotes strong agreement)

WORK ENVIRONMENT

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MMCL

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