Survey

CUSTOMER CONFIDENCE SURVEY
Retirement Benefits Authority (RBA) has contracted Millenium Management Consultants Limited (MMCAFRICA) to undertake customer confidence survey. The purpose of this survey is to establish perceived level of customer confidence in RBA and help in improving the levels of optimism and service delivery in the industry. We are therefore requesting you to fill all sections of this questionnaire and return it to MMCAFRICA Officer who will be available for any assistance. Do not indicate your name.

SECTION A: DEMOGRAPHY

SECTION B: BRAND AWARENESS

Overall, how would you rate your experience with us?
AwareNot Aware
a. RBA regulates and supervises establishment and management of retirement benefits schemes
b. RBA protect interests of scheme members and sponsors
c. RBA develops and promotes retirement benefits industry.
d. Advise National Treasury on national policy relating to the retirement benefits industry
e. Implement all government polices relating to the industry
1. Strongly Disagree2. Disagree3. Neutral4. Agree5. Strongly Agree
1. I am aware of and can easily identify RBA brand/logo
2. I am aware of RBA services
3. I am proud to be associated with RBA
Very UnlikelyUnlikelyNeutralLikelyVery Likely
Buy from us again
Recommend our product to others
Recommend our company to others